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November 2023 by Ken Searles
I bought an e-bike several years ago. Since the initial purchase I’ve returned to the shop for repairs and service on my bike. I am very satisfied for all my experiences I’ve had with Bingham Cyclery and would recommend it to everyone.Thank you!
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November 2023 by Duane Betournay
Great customer service from Mike and awesome work on my e-bike. They are very accommodating and did the service in a matter of hours not days. Thanks Mike!
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October 2023 by Juliet Campbell
I've worked with both the Sandy (bike purchase) and SLC (service) locations and had incredible experiences with both. They helped me find the best bike to suit my commute needs. It was definitely not the most expensive bike they could have pitched, but it's worked out perfectly for me and exactly what I needed. The service was also fantastic; they were able to help me out with a pedal swap on a very short notice, and gave me practical tips about keeping my old pedals in case I ever wanted to sell or upgrade my bike. Both stores had a large variety of accessories so I could get started on my commute routine right away. Definitely a bike store I'll be visiting again!
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October 2023 by Wynston Tacheny
Josh went above and beyond to help me troubleshoot my tubeless set up. I was hoping to just get some advice. Not only did he have knowledgeable answers to my questions, but he went the extra mile and re-taped my rim, and cleaned out my old sealant boogers off the tire in question for me on his own accord without an appointment (it was slow in the shop at the time; please don't expect this level of service from anyone, especially if the shop is slammed).
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September 2023 by Joshua Reynolds
I wasn't really impressed with this bike shop. I walked in to demo a specific e-bike, but they could hardly be bothered to "pitch" it to me. Sucks for them because they probably would have made an easy sale that day. They charge $100 to assemble bikes ordered online which is not ideal; other shops will do this for free. Also, it was interesting that the employee I spoke with rudely made a point to correct me on the pronunciation of a brand's name, but the same employee was not aware of the obvious difference between a cadence sensor and a torque sensor.
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September 2023 by Justin Wright
Got to swing in this morning to pick up an online order that had to ship from a different location. Got politely greeted right away by Mike (this even included a compliment on my ridiculous mustache).Mike helped track down my order and had it ready right away. Made sure to ask if I had any other questions and even checked in on us as we browsed around the store for a few minutes. Great experience, the store was super clean and the staff was charming as always!
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August 2023 by Brandon Lake
After a basic tune up with a front wheel replacement there was a list of things not done well. Poorly wrapped my handlebars with the cap already coming out a couple days after, front derailleur doesn't shift the full pull without losing the chain, didn't return my sensor (although did say I could come get it), and is not a recommendation in terms of mechanics, at least whoever was mine.I didn't ask them to remediate this since I can rewrap my own bars and fix the derailleur myself, but the point of paying someone else is I didn't want to.The customer service was good and people were pleasant though.
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July 2023 by mitchell rice
This place is awesome. The service is fantastic. I had a flat and needed it changed right away and they were nice enough to squeeze me in and get it done within 10 minutes.
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July 2023 by Enoch Davies
A lovely bike shop. I usually do my own maintenance but had a spoke break and didn't want to wait for one to be shipped. The service was fast I had my wheel with all spokes and tried in less than an hour. The price was pretty standard, not the cheapest or the most expensive. I went on a ride the next day without issue.
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July 2023 by Brandon Berrett
Had to repair flats on two of my kids bikes. Prices are fair and service excellent. Megan found a solution for the worn out handle grips. Awesome shop.
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July 2023 by Max Stitzer
From my first bike & accessory purchase at Bingham’s in Ogden 30+ years ago, to yesterday’s purchase of high-end shorts at the SLC Broadway District store, customer service and products have always been 10/10!
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July 2023 by Tracy E.
They are courteous and never condescending (I'm an older woman). The other day they spent 20 minutes problem solving while I waited. They seem very interested in helping out and I can tell they know bikes inside and out.
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July 2023 by Rob Carey
Just. Bought an E bike from the Salt Lake City branch. The main reason why I decided to buy the bike from this store was because of the service I received from Michael. He took the time to get to know what kind of bike I wanted and explained why he thought I should buy the bike I ended up with. He was very genuine and knowledgable, and had great people skills, thanks Michael
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May 2023 by Louise K.
Josh c. was amazing! Fit me in short notice right before a race and figured out a solution for a tricky bike problem! Much much appreciated.
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May 2023 by JEANNIE IN A BATH INFUSED BATH PRODUCTS
Great Service at Brigham Cyclery.Alexander EmersonWrite a 5 star review for the exceptional service provided my Michael and Adam at Brigham Cyclery in Salt Lake City. Add that this is my new go-to cycle shop because of their serviceI recently had the pleasure of visiting Brigham Cyclery in Salt Lake City, and I must say that the exceptional service provided by Michael and Adam has made me a lifelong customer. From the moment I walked in the door, I was greeted with a warm welcome and made to feel right at home.Michael and Adam went above and beyond to ensure that I found exactly what I was looking for and that my bike was perfectly tuned to my specifications. They were knowledgeable, patient, and attentive, taking the time to answer all of my questions and address any concerns I had.The level of expertise and professionalism displayed by Michael and Adam was truly impressive. I felt confident in their abilities and trusted their advice completely. They made sure that I left their shop with not only a top-of-the-line bike, but also with the knowledge and skills necessary to properly care for it.Overall, my experience at Brigham Cyclery was nothing short of outstanding. The exceptional service provided by Michael and Adam has made me a loyal customer and I would highly recommend this shop to anyone in the market for a new bike or in need of quality bike maintenance. This is now my go-to cycle shop because of their exceptional service. Five stars all around!
