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November 2023 by Isabell Christofferson
This is a very dishonest greedy unethical company IMO. These guys ripped off my boyfriend. He had a problem with one of his tires and decided to buy four brand new tires and have these guys correct the problem in the one that was having the issue. He spent over $1000 on new tires here. You can find them elsewhere for much cheaper. They installed it incorrectly. They wanted him to pay $150 extra to fix their own mistake. When he said that he was not going to pay them to fix their own mistake, instead of fixing it like a moral company would, they just filled it with air so that after he got home with it again, it would be flat by then as well. The original problem with the tire was never fixed as they said they would, and as he paid for. I would never in good conscience recommend this place to anyone. This is a warning not to use them based on our experience. He just got overcharged for tires, and did not even get the service that he paid for taken care of properly. The person who I spoke to him on the phone was not polite as a customer service agent. There was no accountability for failure here and a demand that the customer pay for the businesses mistakes is just ridiculously insulting. They have lost any future business of ours, our family, friends, or anyone else, we can warn not to use them.
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November 2023 by MD Naz
They did a very good service on my car! The only thing I would change would just be better communication with the customers as I came in with an appointment at 8 AM, but my car wasn’t looked at for a while. But they mentioned when I got to the shop because of what I was coming in for it would take a while. I would’ve like to know that when I booked the appointment. But other than that they did great they finished up everything and they also apologize for the inconvenience. I will definitely be back if my car has any other issues!
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November 2023 by Josh Love
Frank and Team at the Sugarhouse location give exceptional service every time I have needed any type of service, flat repair, oil change or new tires. BBT is the best of the best in Utah!
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November 2023 by Mike Zuhl
This store despite being very busy took my car in fixed my tire without an appointment. I was very pleased with the communication and service. I highly recommend this store.
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November 2023 by Rebekah
I love this shop! They just checked out a car that I bought that I was nervous about just because prior experiences. Frank was amazing! Took a very good look at the car and took excellent car of me as always! The mechanics there are really good and I trust them 100%. If you need tires or repairs and you want a good and honest place, then this is your place. Thank you Frank to you and your team for always taking good care of me. I really appreciate you guys.
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November 2023 by Niall Bell
Made an appointment 3 days in advance to get winter tires changed over. Job was quoted 1.5 hours, the didn’t have it done until 5 hours later.Brought the tires in a different car because I didn’t want them on my seats. When I went to pick up the car, the tires were bagged in the seats.Just seems like one of those places that are constantly behind and probably won’t work on your vehicle unless you are sitting there for the duration of the job.High volume, low quality business modelGo somewhere that actually cares
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October 2023 by Russell Homer
Visiting from out of town. Had a surprise flat tire. Got us right in fixed up and on our way. Amazing customer service and highly recommended. Thanks team for saving our day. You guys are awesome!!
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September 2023 by Idamae Hawthorn
I've been going to Burt Brothers for years now. And the reason is because they really care about there customers. They care so much that they make you feel like family. And they go out of there way to help you.
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September 2023 by Brian O.
Dropped my car off at 8am for a diagnostic service appointment. I didn't hear anything back all day so I had to call at 5pm for an update. They were unable to see my car and said they were going to look at it first thing the next day. I am not sure why they bothered to even accept my appointment if they were not going to be able to see my car all day. Very frustrated and disappointed, I will not be coming back.
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August 2023 by Tom Lennon
I was really in a bind with a leaking tire, this place had me in and out within 30 minutes. Even had time to offer me water and coffee! Absolutely fantastic service, thoroughly enjoyed my experience. As long as I’m local, this will be my go to shop without a doubt. Great employees and mechanics, very friendly and great service. Best part, they didn’t even charge me for the fix! If only I had cash, I would’ve definitely tipped the mechanic. If you’re reading this, I’ll hook you up next time for sure!!! Thanks again.
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August 2023 by Brendan Wagley
Burt Brothers is great. I personally prefer their newest location off of State St, they are so much more friendly. I previously had an issue with the service I received and the DM Allan made things right.
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August 2023 by Kristin Green
I really enjoyed my experience here earlier in the week. It was my first time using Burt Brothers so I didn’t know what to expect. I was pleasantly surprised by how efficient and great they were.I initially came for a walk in and they said they didn’t have any appointments for the day so we made one for the next day. I got a reminder text which I appreciated and a lot places I’ve been to don’t offer that.Then when I told them I had a time crunch, they were able to do an oil/filter change and tire rotation in time for me to go through the rest of my day’s activities with no rush. I just appreciated it a lot.
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August 2023 by Mo Sykes
Service seems to be slipping here. An oil change and some regular maintenance that I had an appointment for took 2+ hours, they consistently forget the oil change stickers on windshields, and they didn't even top off the tire I asked them to check out (I had to top it off to get rid of the tire pressure light). They even had to use my tire iron to access the spare tire, that's right, a tire shop without the right tire iron. All that while I watch the mechanics move slow, leave my truck doors open for 20+ minutes after raiding through my backseat looking for a tire iron the shop should carry, and flirt with the front desk ladies. Burt Bros downtown has much better service
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July 2023 by Dennis Reed
Traveling through Utah our car broke down. We went to this shop on the recommendation of another mechanic in the area. They fit us in and did the job at a fair price. It was a relief to get our car running and without being taken advantage of. I highly recommend this shop.
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July 2023 by Nick Shaffer
Their nice, but I would not recommend. I just went in to get two rear tires installed. All seemed right till after I left the shop, when I notice that the front of my car was very loose and wanting to pull left and right, I was constantly fighting to keep control. I checked everything, then the tire pressure. For some unknown reason my tires in the front went from 35 psi before the shop to 8 psi after, both front tires were flat with no reason at all. I now assume my car was tampered with and someone at the shop flattened my tires on purpose. I would like some type of compensation for this event, because you put my life in danger after going to your shop.