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April 2024 by Nathan Nelson
The Sonesta near the Salt Lake airport was a bit of a mixed bag. Although small and certainly not fancy (especially the hallways and reception areas), the room we stayed in (230) was very clean and comfortable and had a nice kitchen (of which we only used the microwave). The staff at the front desk were very friendly and welcoming during our stay.The negatives:1) no USB ports for charging devices were to be found anywhere2) the A/C unit was pointed right at the bed, literally 2 ft from where I slept, and there was no adjustable venting, so as I slept I had cold air blowing directly into my face and across my whole body. I can't be certain but I think the chest cold I'm suddenly developing (we stayed there just two nights ago) is partly due to this fact. I attempted to adjust the venting so it would go up toward the ceiling, but it was not adjustable.3) problems with the shower/tub. First, when turning on the water the valve was so incredibly loud it sounded like a jet engine, so much so that it became almost impossible for my wife to hear the TV in the main room. Second, the drain was very, very slow, so by the time I was finished showering I had 4 or 5 inches of water around my ankles. Third, the drain stopper was defective, which proved inconvenient when my wife tried to take a bath and the water would not stay in the tub.All of those problems seem to be very solvable, and aside from those our stay was good.
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April 2024 by Samantha Manz
I booked this very last minute for an academic conference and I had a fantastic stay! I was only there one night, but the service was great. Jessika checked me in and she was so nice. I didn’t catch the morning concierge or shuttle drivers name, but they were great! Their shuttle driver was so nice and drove me to the airport before the shuttle schedule started. The rooms were clean and spacious. I loved that it had a little kitchenette and was dog friendly so I’ll remember this hotel for future visits.
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April 2024 by Brent Wimmer
I wasn't sure what to expect when I booked this property but it was great! Staff was great and the room was perfect for a long business trip. Only complaints are the limited parking and the common areas could use a face lift in spots. Nevertheless, I enjoyed my stay and will be back when work calls me to SLC.
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April 2024 by Ashley Johnson
If I could give u a negative review I would.i just feel y'all should have better customer service.i dropped my car off because it was a better price than anywhere .we weren't technically late our plane was late due to weather conditions where we were from in from.i wouldn't have cared so much if it had just been me and my husband. But I have a five week old newborn it was really cold outside and he was crying because it was cold. But I've have used you guys so many times before and I never issue before but because I paid the amount I paid you could of paid for a Uber so I could of gotten back to my car. We ended up paying for a taxi so not only did I pay 42 dollars to have my car parked their but I paid 25 dollars for a taxi to take me to my car so I ended up paying all together 60 dollars .next time I'll just park my car at the airport next time this is was very inconvenient for me.what if I didn't have the money to get to my car because bank issues happen all the time for many people.just do better for people using your services..
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March 2024 by Danny Corkrey
Room was clean with good amenities. The only problem was the bathroom door didnt shut properly. Outside of the hotel, the parking lot was flooded and the people that hang around the hotel are sketchy.Rooms: Clean with good amenities. Door to bathroom didnt shut completely.Safety: The people that hang around the hotel are sketchy.
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March 2024 by Belinda Shaw
Really loved being able to cook in the room,clean rooms,the staff was great and friendly
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March 2024 by Everyone Lies
The 2 star rating speaks for itself. There should never be a burnt bulb in a lamp. When i see burnt bulbs i wonder what else was overlooked. Paying this kind of money, one would think they could occasionally afford a 15 watt light bulb. The room lacked acceptable lighting. We used nothing while we there,one face cloth and nothing else. The corridors one has to travel towards their room felt like a spooky maze at Halloween. Truly an eerie experience. We stayed at Sonesta Miami in December. That Hotel was so much nicer than the experience we had here. Here, they didn't even offer a continental breakfast as did the Miami property. A disappointing evening. Both hotels were located close by airports. When we hear the name Sonesta, we expect the same quality as we found at your Miami location. When we plan our next trip to Miami we'll book Sonesta.
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March 2024 by rafael rodriguez
Stayed here for a really long time and had zero complaints, Justin the manager treated us like family and his staff was simply the best. I would definitely recommend to anyone staying in Salt Lake City.
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March 2024 by Trisha Lindh
Love manager she differently her to acomdate customers love her
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March 2024 by Judd Sampson
Super convenient super clean and they call an Uber for you (at the hotel's expense) if you have an early flight and need to be at the airport before their shuttle runs.Comes with a courtesy call when a driver is assigned too. Very friendly staff and very accommodating.Rooms: I had a full working desk, a recliner, a full size fridge with dishes and silverware and a 2 burner stove and a microwave. Perfect for brief stays.
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January 2024 by Alice Chan
Worst service ever. Their shuttle never showed up and kept my kid and me waiting outside in 40 degrees weather for over an hour. ended getting an uber ride to a different hotel. I would never recommend this hotel.
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January 2024 by Gage Boman
Used the shuttle service through OnAir parking here. Waited 30 minutes outside in January because the desk wouldn’t pick up. Do not recommend.
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January 2024 by Ken Aguirre
5th time visiting and both staff and room service is always superb. Love it here!
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December 2023 by Jill Gwen
Kassi at the morning front desk was so kind, helpful and knowledgeable! And I had one of the best night's sleep ever last night, fresh sheets and bedding. And convenient to the airport of course is a plus too.I give it a 4* for the room bc a chair was damaged and the shower curtain wall connectors were shoddy but overall this hotel is still a 5*. :)
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December 2023 by Robb Walker
We come to town for work monthly. This place was a happy accident to find. We will be booking here ever time we come up. The price is fine and location is ok but the staff are amazing. Tracy, Tristina,(sorry totally misspelled it probably), Danial, the maintenance guy ( missed his name) are all super friendly and made what was a very bad Monday into an Amazing experience.
