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January 2024 by RMCF Lehi
Manager there (Drew or Andrew) helped us with a tricky bed situation in a new home states away. One less stressor for us. Customer for life now!
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January 2024 by Bruce Satterfield
I purchased an adjustable base and a hybrid mattress from Casper Mattress in the Fashion Place Mall. I have waited a few months before writing a review so it will be reflective of this purchase and how I feel about the bed. First, the service was excellent. I was initially concerned about the fact that I live in an adjacent state than where the store is located. But was happy to learn that that wax no issue and how thd bed would be shipped to me. I felt no pressure at all from the sales person. Rather, he was concerned with finding out what my actual needs were to direct me to the bed that would best fit my back issues. I didn’t feel awkward about asking questions regarding a number of concerns I had when looking for a new bed. I have had an adjustable bed for about 15 years and needed a new one. I appreciated knowing Casper’s return policy on beds. I found the bed I felt was best for me. The mattress and adjustable base were sent to me and set up. I have had the mattress a few months now and I’m very happy with both the mattress and the adjustable base. The whole experience has been remarkably easy!! Much easier than I anticipated, which I am very happy about!!!!
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August 2023 by Kirsten
100 day trial is not guaranteed, makes it impossible to return.
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August 2023 by Kirsten Myers
100 day trial is not guaranteed, makes it impossible to return.
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March 2023 by Kelly Packer
They were great. Lindsay Abby and Drew all performed extremely well and helped us try to solve our problems.
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September 2022 by Curtis Wilkey
Pleasant experience. Good products, a little pricey.
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June 2022 by Evan L.
My family and I were in there today (Monday, 6/13/22) at around 3:45 p.m., and the two employees there called our kids stupid. As soon as we tried to confront them about it, without causing any sort of scene, they immediately called security. They were extremely rude and immature. Disgusting customer service. I hope no one else has to experience the same thing, ever.
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May 2022 by Sarah Carr
I honestly can't remember a better customer service experience than I had last week. I walked in the store just to browse and I ended up finding a duvet cover on sale that I loved, but it was sold out in store and online in the size I needed. The employees immediately took down my number and said that they'd ask any other stores if they had it. They called me back in about a half hour telling me that they found a Casper store in North Carolina that would ship it to me directly.The thing that was so cool is that my purchase wasn't a big one at all, but the employees (special shout out to Drew) made me feel like my business mattered.
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March 2022 by Rachelle Rivera
Andrew (Drew) helped me a set of pillow shams that were "sold out" online. I ordered the matching quilt and desperately wanted the shams to complete the look. It might not sound like much, considering the matching shams were a little over $50.00 but Drew went above and beyond calling other locations in other states to find them for me. It meant a great deal to me, so thank you Drew for your time and effort. R. Rivera in Salt Lake City.
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January 2022 by Leanne Li
Casper pillows are the best! My sister bought a pair for me from Andrew Haskell at the Casper - Fashion Place. I'm glad he suggested the pillows for me. They are not too soft nor too hard. I'm sleeping a lot better nowadays! I don't have to turn my pillow throughout the night.
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December 2021 by Sheynah Satterfield
Had a great experience in this store. The staff was so helpful and personable. Made my mattress buying experience very enjoyable. I felt like they really listened to my needs and helped me find a great mattress and pillows. (Side note: You won’t find better pillows. I have had a bad neck for years and finding these has been a lifesaver. Can’t sleep well without them anymore.) Had the mattress for awhile now and don’t have any complaints. My sister recommended I come here and I’m so glad I listened. Will definitely be recommending to my friends and family in the future. Thank you!
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December 2021 by DeathRabbitX
Salesperson was rude to us and told us we needed to leave for trying out the mattresses. I'm not coming back. Take your business elsewhere.
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December 2021 by Madysen Oliver
It kicked me and my friends out bc me and my friend were just looking around then are friends were just coming in so that we could meet up then they kicked us out when half us weren't even in the store
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September 2021 by Kortney Marx
I feel this is a little overdue and wanted to give it time before I posted though too. Overall I am very satisfied with my purchase and experience from Casper. The staff was incredibly helpful and knowledgeable, then answered all my questions and I never felt pressured into buying a mattress. And the product itself I am so extremely happy with! It’s extremely comfortable and I sleep through the whole night and wake up feeling rested. I used to wake up feeling hot in the middle of the night, and thanks to the cooling technology in the mattress I don’t have that issue anymore. Very very satisfied with my purchases and highly recommend!
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May 2021 by Gladys Rodriguez
Where do I begin?! We've finally found the mattress of our dreams! For the past couple of years, my husband and I have gone through 3 mattresses (purple mattress being our last one). I was hesitant on getting another foam mattress at first but my friend referred me to this Casper location and told me about the great experience she had there and the great mattress she got! She was so right! From the minute I walked in they were so helpful and I expressed to them all of my questions and concerns. Diego recommended their Nova Hybrid (I believe that's what it's called) and I loved the way it felt. I came back with my husband for. Nap appointment and we decided to make the purchase! The staff at this location helped me with everything for the delivery and the installation went faster than expected. We were so pleased!It has now been a month and this mattress changed the way we sleep! We recently came in for the holidays and decided to purchase the same bed for our daughter who just bought her new place! Diego was so friendly and delivered the same great customer service as the last time! I highly reccomend this store!! Thank you Casper!
