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January 2024 by Shubh A
I would give minus -1 star to this branch if possible. Never had an issue with any other Chase branch. Made me wait for an hour for a single document notary, told available for 4:30 pm appointment and then said cannot do today as he is booked. This guy Alec acts like he owns the bank. Sorry Chase you lost a customer today!
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January 2024 by Brent Huff
They declined my tax bill with no apparant reason. It added a lot of penalties. I've talked to them multiple times but can't get a call back. Just a promise to check on it. Now my business card was canceled for no apparent reason. Business banking with Chase is a huge liability.
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October 2023 by Hong Her
Ash is good but everyone else is either rude, can’t help you with anything, or both.
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May 2023 by Oleksandr Golovko
They took my checks and does not put on account. I called to the bank two times, but they does not help me. Seems like my money is gone forever…
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May 2023 by Олександр Головко
They took my checks and does not put on account. I called to the bank two times, but they does not help me. Seems like my money is gone forever…
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April 2023 by Parker Coop
Terrible banking services do not use this bank. They don't care about customers and credit unions help way more. They put a 9 business day hold every check you deposit. WAYY BETTER PLACES TO KEEP MONEY.
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April 2023 by Erick
I absolutely love the staff here! They are so helpful! Janice is always so kind as well. Thank you guys so much
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January 2023 by Don
I have banked with Chase through at least two name changes. When I moved to Salt Lake City I met with a personal banker and he got me set up perfectly.
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November 2022 by Chris Larson
The pro: no line The con: I deposited a check from my business written out to me, the business owner. The teller saw my signature on the front and back of the check and marked my account as fraudulent. I woke up to an email saying my account was overdrawn and would be closed. All of my funds were frozen. To resolve, I need to go back to a branch, prove I’m the business owner, then wait 2 more days to access my account at all and possibly many more days to access the original check. Time to look for a new bank. Business customers…be very cautious of this bank.
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July 2022 by TJ O'Keefe
I've been banking at this location for six years. Janice has always been there for me. Her product knowledge and friendly service has always been second to none. I've moved from the downtown area, but I continue to frequent this bank.
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May 2022 by Lee Richards
Was told Chase doesn't cash government issued checks that are issued through Chase. Will be contacting my governor's office about where our state trust it's money because clearly it's not JP Morgan. I'm sure the attorney generals office will also love the copy of the video being told they won't cash checks they issue.
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February 2022 by Lea Anderson
The worst experience with customer service! I have been calling since 8 am trying to verify a transfer I made. All I am trying to do is pay rent!Each time I get through the verification process, the call gets disconnected. They don't call you back. I call back and am on hold for 40min to an hour! Here it is 11 am and still waiting to get this issue resolved. I have screenshots of the transfer, I have screenshots of who I sent it to. Can you please figure this out, so I can pay my rent? AND GET A BETTER PROCESS PUT IN PLACE TO PREVENT SITUATIONS LIKE THIS FROM HAPPENING IN THE FUTURE.
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August 2021 by Mar N
Got charged an overdraft fee because my account was locked. Called to try and unblock my account to deposit funds electronically but because I couldn’t provide the 3 digit code on the back of my card it couldn’t get unblocked. Literally gave them my address, DOB, and social security. I didn’t have the card on me but could provide account number and routing number. So long story short got unnecessary charged over a 3 digit number.
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November 2020 by Justin Nielsen
Tried to deposit a $9,000 check into my account my account is in good standings and was told by the manager with the way things are right now there will be a hold on the check poor policies and management
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November 2020 by Big Diesel
ATM Closed
