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November 2023 by Jason A.
I thought I was getting a deal on tires, but when I went to swap rims to my winter tires, I found that they tightened the lug nuts to well over 200 foot pound of torque. I could not budge a single lug nut using a very nice lug nut wrench. I tried to use a breaker bar to loosen them, but all I managed to do was bend my lug nut wrench. If I had been off road when I needed to swap tires due to a flat, I would have been begging AAA for an off road tow. I will never use CostCo's garage again. When they put the tires on the truck, they took twice the one and a half hours they quoted me to do the work.
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November 2023 by Daryl Bouck
Go with an appointment. The people that work here are exceptional, but do not have the additional facilities or workers to meet the demand. If you have an appointment, you will be ok, if you don't have an appointment, expect to wait behind everyone that does have an appointment. If they tell you there are 4 ahead of you, there are - 4 UNSCHEDULED services ahead of you, in addition to the services with appointments. Great people, but a tough place to stop in and get a quick repair or rotation. W.V.C. and Sandy locations are a bit less busy.
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November 2023 by Heidi Harris
Bought tires there, a few years ago. Recently I got a nail stuck in it, and they refuse to fix it. Even though they say they cover a repair from a nail or road hazard, they just kept trying to say I needed new tires. The tires were just fine. Took the tire somewhere else, and they fixed it for free. The Costco Tire store doesn't has horrible customer service. They acted like I was stupid and just kept trying to get rid of me because I wouldn't buy new tires. You are just a number there with not very knowledgeable employees. Save your time. Go somewhere else.
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September 2023 by Kathryn D.
Best Costco ever! I've shopped at them in NC, MI and now UT. Hearing & Vision departments are wonderful ... staffed with pleasant, knowledgeable men & women.
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September 2023 by Kathleen Peterson
Sean and his team here are awesome. They’re crazy busy at this location, but will take the time to make sure you’re taken care of. Thank you!
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September 2023 by Jon Gossett
I had a blow out by Costco on my Mercedes and Sean didn’t have my size in stock. He however knew I was late for a birthday party for my son and rushed to the nearest Costco to get the tires for me. I’m just getting ready to pull out with my new tires and will be on time to the party. ⭐️⭐️⭐️⭐️⭐️
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August 2023 by Shaun K.
Absolutely infuriating experience at the Murray Costco! I forked out $700 on various items, only to be treated like a second-class customer. Oh sure, it's Costco, so apparently I'm expected to have no expectations when it comes to customer service. No bags or boxes offered for my new purchases, just a "good luck" as I tried to juggle them into my car. And don't even get me started on the $700 worth of fresh goods they seemed to think could handle a roller coaster ride in my trunk. It's like they believe their "great deals" come with a side of humiliation and inconvenience. And let's not forget the inquisition I had to endure just to enter and leave the store. This isn't a shopping trip, it's a stress test. Unbelievable!
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July 2023 by Katrina M.
Andy in the customer tire service center is beyond amazing! I had a difficult issue to fix and he tackled it head on. He was quick and efficient. He wasn't sure if it would work but he was willing to try! The best costumer service I have had all year! Long story short his solution worked! Thank you Andy! Costco promote Andy immediately! What a great role model he is for the other employees!
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July 2023 by Darin Poulson
Pulled in for my appointment and was told an hour for a balance. At one hour and fifteen, they hadn’t touched my car and claimed to not even have it. Only once they found they had it did they start the work. So they lost my car and just decided not to work on it until I came to ask when it would be done.The whole desk was very disorganized with three people doing the job of one. Or the person about to help someone else in line would disappear out in to the store. Member services came to check why there was such a gathering and had to go find the tire people on a few occasions.The Sandy location is much better organized and has never lost my car.
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June 2023 by Amy H.
LONG TIME COSTCO CUSTOMER AND I WILL NEVER PURCHASE FROM COSTCO EVER AGAIN!! I ordered a fridge from Costco Online and two sets of their delivery people (from the company RXO Last Mile) did not finish installing my new fridge and did not haul away my old fridge. After several attempts, numerous phone calls and emails later and two more sets of delivery people, they finally hauled away my old fridge and finished installing my new fridge. But not without causing damage to my wood floors and two internal doors. I filed a damage claim and an RXO representative, Daniel, was sent out to my home to look at the damage. He was so unprofessional, attacking and defensive that I finally asked him to leave my home. As a single woman, I felt extremely unsafe with him. After several emails and phone calls went unanswered, I finally received a letter yesterday that they are denying my claim because the damage to my wood floor in my hallway (I've never mentioned anything about my hallway) was pre existing. And no mention about the damage to both doors.
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June 2023 by Chris Pickard
I have used this location for many years and unfortunately will no longer be taking my vehicles here. The tire prices are excellent; however, the tire balancing practices are decades old.I recently had my truck’s tires rotated and asked them to double check the balance of the tires as I get a vibration around 75 mph. When picking up my vehicle I asked about the balance and I was told that they can only statically balance my tires. A practice that has been outdated for decades. I was so disappointed to hear this that I took my truck to another shop the next day to have them balance the wheels. The truck rides as smooth as butter on the highway now.I will not be taking any of my vehicles to a Costco Tire Center until their equipment and practices are modernized.
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May 2023 by DK Jewels
The price is good, but the wait is terrible. You have to make appointment for new tires and free tire rotation. They are very busy all the time. Customer service is hit and miss.
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May 2023 by Diana M Cole
This place has great service and friendly staff. Thank you for my new tires!
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April 2023 by Miguel Mendoza
First time I got new tires from here got some on my crosstrek. They endangered my car and put on only 3 out of the 5 lug nuts and left one of them super loose, which isn’t great driving on the freeway for me or any potential people who may run into the loose tire on the freeway. Now, with my Volvo, they misread the image of the tire and sold me the wrong tires because aftermarket rims. Now I’m out an extra 90 bucks because the people here have shown a pattern of negligence that messes with your wallet and the safety of you and your car. This is the last transaction I’m doing with Costco tires. You’ve lost my trust.
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April 2023 by Erik Neilson
I had decent service except when they put in my new tires they did not test my tpms sensor and one failed during this process. I had to schedule an appointment and come back which was inconvenient
