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February 2025 by max b
Worst pharmacy staff. They couldn’t figure out my insurance for a flu vaccine, so I wasted 40 minutes while they were on the phone.
I got it done at another CVS in half that time, so not sure how the messed that up so badly.
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February 2025 by mary joyce
Staff members are courteous, professional and helpful. Store today was well stocked, clean and it was a pleasant experience!
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February 2025 by Landon Jolley
Busy busy busy but they’re doing amazing
People don’t understand everything that goes on back there! Staff was so kind and helpful
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February 2025 by Jaclyn Moore
Frequent "miscommunication" between this pharmacy and my doctor's office. Prescription has issues getting filled almost every time. Delayed. Claim they can't get ahold of my doctor, yet they don't let me know until I call wondering where my prescription is. Communication and accountability are low here.
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January 2025 by Klaus Halterman
The prescription counter is the most inefficient system I’ve ever encountered. Expecting to wait at least 20 minutes in line
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January 2025 by Martha D'souza
Excellent choices of various products, good discount coupons, great coupons options, supern pricing and service team is excellent and ready to help.
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December 2024 by Ben Sunshine
If I could give this Pharmacy a 0 star review I would. I was prescribed Prednisone (an extremely common steroid) for an allergic reaction to poison oak. I had the prescription transfered from my home pharmacy (CVS) to this one as I was visiting a friend in SLC. When going in to pick up my prescription up on day 1, I was told my prescription didn't exist in their system. I then re-called my home CVS and they stated they had taken all the necessary steps to initiate a transfer. I then went in on the second day to try and fix this issue, but AGAIN they stated the prescription didn't exist. After insisting, they did a sort of "pull" to get it to their pharmacy (what they should have done all along). I then was told the drug was out of stock and wouldn't be in until 2 days later. Furious, I told them I wanted to transfer my prescription to another pharmacy brand, to which they informed me that a transfer to a different brand must be initiated by the other pharmacy brand. The next day (day 3) I called a nearby Walgreens, detailed my situation. The pharmacist at Walgreens then called only to be told the SAME THING I was told, that the prescription didn't exist in their system. So again I called CSV, to which they responded that they would be able to fill my prescription that day. As I went on day 3 to pick up my prescription in the evening, I was AGAIN informed it was not ready. That night my swelling got so bad I had to admit myself to the ER where I WAS FINALLY given a prednisone and I got another prescription filled at the University of Utah Hospital Pharmacy. This CVS pharmacy is an absolute joke and should be investigated for pharmaceutical malpractice because of their incompetence.
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December 2024 by Deborah Dougherty
CVS in Sugarhouse is great. Caring staff, clean store, wonderful service.
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December 2024 by Ellie V
This is the worst pharmacy in SL. They have had the drive through closed for months with some BS sign that they are waiting for parts, then it was open for a short time, now they don’t even bother opening it or giving a reason. Every time I’ve gone in there is a huge line. Despite all of this, today when I went to get my rx, they had the gate half open and were finishing checking out a lady, the “tech trainee” tells me I have to come back at 2pm because they are closing for lunch! My rx was ready, I was at the register, all the employees were there, but NOPE! Come back in an hour! They wouldn’t even hand me my rx! Literally would have taken 30secs!!
Don’t go there! I will be moving all mine and my families rxs to the University pharmacy down the road. They are always helpful and never rude.
I won’t even go to a CVS pharmacy again this has been such terrible service, and I’ve tried to stay hoping it would get better - NOPE. Choose another pharmacy and company! I would think if CVS cared about their customer service they would have responded to these terrible reviews at this location and made changes and the management that allows such bad service.
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December 2024 by Tatjana Kanashiro
The drive thru has been closed or had weird hours for months. As a result, the lines inside for picking up prescriptions are very long. They seem chronically short staffed. Going to start getting my prescriptions elsewhere.
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December 2024 by V. Campbell
They do no provide a public restroom for paying customers. The employees are extremely rude.
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November 2024 by Bevyn Osborne
I got vaccines from the pharmacy here tonight and I highly recommend. Justin made my friend and I feel so comfortable and safe throughout the process of the vaccines. He was so friendly and made the process was so easy. Thank you so much for making this process so easy and comfortable on such an uneasy day.
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November 2024 by Bennett Brewer
I think this could be the worst pharmacy in SLC. Staff is rude, and doesn’t have the common sense to help the next person up when there associates are standing around.
I have this experience multiple times picking up from here. Highly recommend any other pharmacy in the area.
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November 2024 by rachel wright
This pharmacy is falling apart in terms of operations: line is always at least 20-30 minutes long; the staff is stressed (understandably) and taking it out on patients; and they are unresponsive. Avoid them at all costs. I will be driving across town to get my prescriptions at a smaller, local pharmacy despite living only a few blocks walking distance from this location.
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November 2024 by Scott Tarbet
When will the drive-through be back up and running?
