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January 2024 by Nathan D.
I recently financed a vehicle through DFCU. The representative was extremely impatient and condescending when answering my questions about the insurance requirements. I'm already regretting doing business with this institution.
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December 2023 by David Pihl
There is a bank at the end of my street. There is a credit union just around the corner. I don’t know how many banking institutions there are in downtown SLC. But I ride the bus down to DFCU. Often. Since 2008. I bank in person whenever I can. My friends work at this branch. They treat me as if I belong. If there’s a line behind me they show some hustle. Otherwise they talk to me about more than just dollar signs. I live in a retirement and disability home, and I always recommend the team at this DFCU location. Thank you Olivia Hernandez, and everybody at the downtown branch.
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December 2023 by Robert Coffie
I had the best experience, good customer service ?!I will recommend Deseret first Credit Union to everyone!
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December 2023 by Cjwisley
Amazing service! Olivia Hernandez made it so easy to set up my account with benefits to boot. I highly recommend this place and the worker that helped me there! 10/10
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December 2023 by koemi Brown
I really like how they do customer service here, very friendly and inviting, we're able to help me with each question I had with proper information. The place always clean and organized.
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November 2023 by Herlésio Coxi
Olivia was very professional and very helpful. I was very happy with the way she helped me through the entire process of getting approved for an auto loan.
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October 2023 by Carlos Godinez
Diana helped me with my loan for my car and I am very happy and happy with her service, she is very good at her job I recommend her a lot, do not hesitate to trust Diana. :)
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September 2023 by Ryan Piekarski
Olivia was fantastic to work with at this branch of Deseret First Credit Union. Her kindness and patience put my wife and I at ease during a somewhat concerning financial situation for our family.
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September 2023 by Jazairra Mathis
Mary was very knowledgeable, professional and kind when helping me open a new account. It was a very nice experience.
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September 2023 by stephen musingi
This was my best experience ever setting up a bank account. Desert First Credit Union is the place to belong.
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August 2023 by Arthur Romero
Best customer service I had at a bank/credit union. Diana was very professional and knew what was doing.
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August 2023 by Anna S.
I wanted to share my recent experience at your downtown branch. I'm a regular user and have always received great service from your staff, which I've grown used to and appreciate.However, during my recent visit to renew my credit card, I encountered an issue. The woman who served me wasn't outright rude, but I sensed some negative vibes without any apparent reason. After giving my ID for the renewal, I waited for about five minutes near her station, unsure if I should stay or find a seat.She seemed to have forgotten about me, not communicating or giving any updates. Even when she was done typing my data, she didn't return my ID. I had to ask her if she still needed it and if I could go and sit.It wasn't the welcoming experience I'm used to at your credit union. There was no smile or acknowledgment during the interaction, leaving me disappointed.I value my relationship with Deseret Credit Union and appreciate the positive experiences I've had. I hope this feedback helps improve the customer experience at your downtown branch.Thank you and looking forward to future visits with the usual great service I'm accustomed to.
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July 2023 by Clara Pirajá
I love DFCU SLC! Super helpful, kind, and efficient! Diane and Taylor helped my husband and I, and were able to turn a number of difficult issues into a positive experience! I highly recommend working with Diana because she is very knowledgeable and warm! She made sure to not only solve everything we had to do but also checked for any additional ways we could increase our credit and get better benefits in our card! She is detail oriented and very sweet! I highly recommend Taylor because he too provided continuous help and insights to help us get the best deal! He was very invested in helping us get what we wanted, and also showed great professionalism!
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July 2023 by Andrea Barboza
Manuel is great! He has helped me multiple times and, in this opportunity, Olivia did an excellent job too! They made the process go so easy and smooth. Great service
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June 2023 by Lisa D
I've been with DFCU since the 1980s. Their service and expertise are excellent. They have gone above and beyond for all needs including my account, loans and security. Thank you!
