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July 2023 by Derek Peterson
Always helpful, and a great place if you are a Dewalt person. The prices are higher than on line which is a huge negative and they refuse to let any outside people use their bathroom. Must be lined in gold. All that said, if you can't find it at the big box stores and don't want to wait for Amazon to deliver, with frequent delivery dates broken, this is the store for you!
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May 2023 by Forested 4,000
Very happy with this place. Took in a $300 battery for warranty repair and left with a new battery. Thank you Dewalt !!
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May 2023 by Maddison Colvin
Dewalt as a tool company is fantastic! However, their customer service needs some help. I wouldn’t suggest avoiding going in if you genuinely need help; however, AVOID WILL AT ALL COST. He works at the front desk and you’ll be able to pinpoint him by the B.O and messy work place. Every time I have helped my father get in I roll my eyes when he’s the only person available because I know he doesn’t care nor does he want to help my dad. (It’s kind of obvious when he huffs after we say we aren’t done needing help) The next time we come in, we will be waiting for someone other than Will to help us (you should too) The sweet girl that works up front has been helpful and kind so you’ll be lucky if you get her! There’s another guy that works up front as well, he’s also kind and quick. One bad egg sadly spoiled my experience going in there. I hope this doesn’t reflect poorly on the employees that are helpful.
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February 2023 by Cameron Forbes
I had no problems here. Quick to check for warranty on the two tools I brought in. When one was out of warranty they were quick to sell me the part I needed.The only downside is that it is kinda outa the way.
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January 2023 by David Koerte
Customer service is non existent at this establishment.I brought in a tool and was told is was out of warranty,ok cool but you can’t fix it?he looked at me like I was wasting his time.
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November 2022 by Jordan
These guys always have an attitude. Service is terrible and slow.
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October 2022 by Steven Frostad
Not worth the time to even drop by. Explained the exact issue wrong after taking my tool apart and they wouldn’t even check to see if it would be covered or how much it might cost, just said I had to bring it in. They barely glanced at it and just checked their “bulletin” for warranty just to tell me it wasn’t covered and wanted half the tool value to repair a severed wire that was poorly soldered and got hot and severed. This is all something they could have done over the phone in 3 minutes but instead wasted my time and fuel to bring it in. Go through dewalt first to check warranty. These guys are a waste of time
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October 2022 by lester snieder
They never have the part i need In stock. there more expensive on everything. Don’t think i will ever go here for any of my tool repair anymore
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August 2022 by Paul Pham
THANK YOU! We brought in a jammed nail gun that we tried to disassemble with no luck. Derrick spent time to unjam, repair and even ressemble our tool for us on the spot. What incredible service.
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August 2022 by john vogt
Huge number of tools available. Store is very good but I might switch to Ridgid because they have a lifetime guarantee. DeWalt are nice but expensive to repair.
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August 2022 by Lupe Cabanas
I truly love dewalt and it’s amazing warranty and services! Will always buy their products for my needs!
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July 2022 by Dick Folkerson
Dewalt service in general is a big joke. This specific company told me they had all the items to repair it. The guy I dropped it off to said there were no problems and they could get all the pieces. They auto texted me telling it was done. Never notified me they couldn’t get the pieces to fully fix it. I would have replaced the unit if I had know they couldn’t fully fix it. I now have a half fixed unit that is useless and this service center charged me 75$ to fix a useless item.Also if you are a working person don’t bring your stuff here. Their service closes and opens before regular people get off work and there are no weekend hour to retrieve or pick any of your items up. I won’t be buying anymore dewalt tools.
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July 2022 by CCdude
Don't bother trying to call this place, all you get is hung up on with a weird noise that sound like a French police car...Great customer service!!!!!!!!!!!
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July 2022 by Lonnie Tew
Great place to take your tools and get them repaired for a fair price
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July 2022 by Dick F.
Dewalt service in general is a big joke. This specific company told me they had all the items to repair it. The guy I dropped it off to said there were no problems and they could get all the pieces. They auto texted me telling it was done. Never notified me they couldn't get the pieces to fully fix it. I would have replaced the unit if I had know they couldn't fully fix it. I now have a half fixed unit that is useless and this service center charged me 75$ to fix a useless item. Also if you are a working person don't bring your stuff here. Their service closes and opens before regular people get off work and there are no weekend hour to retrieve or pick any of your items up. I won't be buying anymore dewalt tools.