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August 2023 by Sidney Carlson
I will definitely be having my packages sent through DHL from now on. Their employee Parker was very attentive and knowledgeable about making sure my package would be delivered asap. He was very helpful and kind. He made my experience very easy and a lot let stressful on my part.
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August 2023 by Natalie Norton
Anna was SO pleasant and helpful and competent. I was sending a box to my son who lives in Angola, and she went above and beyond to help me figure out weight and box size and … just all the best options to save me money, make sure everything cleared customs without a hitch, and to ensure that this box made it to my kid safe and sound! Thank you, DHL (and Anna!)!
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July 2023 by Caroline
DHL Express tops any other courier service, I used to think Fedex couldnt be beat with their express service (often 3-4) day shipping, but getting a package from Japan to Utah in under 30 hours from initial pickup is just incredible, and while thats the exception, anything more than 2 days is an anomaly. I always opt for DHL Express when I can
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July 2023 by Scotty W.
Super great service. No Issues to report other than one guy took it to the other house but we got it back. Thanks for everything guys and gals
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April 2023 by suulka waweynka
My is MO ADAN!!I had sent some docs from DHL SLC Airport and send to Uganda Kampala it was delivered with in 4days that was awesome delivery, DHL delivery is the best for international 100%, and I really loved my docs is being received in time , sent March 6 and received to March 10 at 1pm at local time in Kampala Uganda it was amazing delivery service, thank you DHL SLC Airport and DHL Uganda Kampala? ) if you want to ship somethings or send somethings internationally DHL is the top one for me , other couriers tried it before not recommended it for anyone ?,
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April 2023 by Kidd_Harry420
if youre recieving a package, the courier's can lie about coming by and delievering and will say you weren't there to recieve the package, it's all very unprofessional and I was contacted through an unofficial phone number to sign some stuff through a hyper link which seemed like fraud so I cursed them out and then it turns out that was actually the company. it's a pretty shady service, just use fed ex
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March 2023 by Daniel
My fiance shipped some sentimental things to me from the Philippines. Her and I were very happy as my package arrived in a very reasonable time considering the logistics and transportation challenges. I received my package in 5 days. I only want to use DHL shipping services now unfortunately here in Elko, Nevada we don't have DHL available. I will drive to SLC, Utah to ship to her.
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March 2023 by William Hauser
DHL Express is awesome, ordered several times from England to US and Canada as well. Always fast service, I get deliveries faster than I can get from companies that are just a few States away.
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February 2023 by nancy macdonald
New passport was to be delivered today at scheduled time and location.After arranging to be in all day as a signature is required DHL failed to deliver.When I contacted customer service they said it was because of bad weather.That was odd...It is sunny today with good weather clearly the driver did not attempt to drive to our location The other delivery companies are here delivering to neighbours .My passport is urgent and time sensitive -This has happened before with DHL and an equally nonsensical reason that they can't deliver it was also on a Friday....They are now closed until Monday.... Hey, by then we might actually have some bad weather!
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December 2022 by Chin-Yin Shih
Misdelivered my international package from Taiwan last week and couldn't recover it. I had to call them multiple times to follow up.
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December 2022 by Jing W
I used to have good experiences with dhl till this time, my package shipped from Japan to UT took 4 days, but staying here in utah more than one week still not ready to be picked up, had been scheduled for delivery on November 21, got changed to 22 and then 25 then 29, and now is almost 2:30 pm on 29, still showing not ready to pick up! That’s ridiculous! And this is EXPRESS Mail service, I don’t know if any shipping company in the world could take EXPRESS MAIL more than 12 days still not delivered!!
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December 2022 by Jeramiah Perry
had a hold put on my parcel tried to call and the GLOBAL shipping company takes the weekend off with no way to contact if a problem shows up
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October 2022 by D S.
Great company. My driver, Paul, is WONDERFUL! He goes the extra mile to make sure my packages are delivered and picked up on time and they are safe! He is very personable and kind. It's a pleasure to see him!
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September 2022 by Nicole Laudie Rolón
I have a package coming from Paraguay that I needed ASAP to make modifications to for my baby’s Labor Day cultural performance. They told the sender I’d get it Tuesday. That package got from Paraguay to Utah faster than it had gotten from SLC to my house.Its been here since Monday. I asked to pick up at DHL express; they said the address was wrong and consignee moved. I contacted customer service, they set it to pick up in draper on Tuesday. Didn’t get there. I ask, TWICE; they said it’s still coming Tuesday.I ask later that day, they say “oops, something happened, so tomorrow”.Well, Wednesday comes along and I’m worried, so I contact again, and they didn’t answer any question and closed the chat. I talk to someone again and they said “100%” it will be ready for pickup today (Thursday). I ask if I can just go get it in Salt Lake, and they said no.I contact them this morning because no updates on status, no ETA on tracking and to be sure it’s coming today and they said, no, it’s going to be there FRIDAY. So if Friday comes and something happens my babies won’t be able to dance. They will be heartbroken. Traditional Paraguayan dance costumes aren’t something you just can pull out of thin air.How is it possible that my package had been in Utah this long but can’t make it from SLC to draper? And why does customer service tell me something different every time? Extremely frustrating.
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September 2022 by lili burningham
ordered some clothes for back to school for my daughter from romwe and was told our order would arrive august 22nd (the first day of school) at the latest which is already disappointing. but now it's a week later and our clothes still aren't here. we spent over 200 dollars including shipping and we're furious. DHL says our order should arrive tomorrow, but it's changed the date 3 times already and i don't trust it. definitely won't use this again if my order isn't here tonight or tomorrow, the first day of week 2 school.
