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June 2023 by Krendon Reynolds
They did not update their hours on Google before changing them. They close at 4:30 now.
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December 2022 by Dylan Robinson
These guys always know what I need for brass plumbing fittings, and always at a better price than the other big box retail stores too. 100% great customer service from the guys there. I have had them know the size/pitch of stuff just by a glance at it.
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August 2022 by connor mcmanus
honestly the best hose anywhere !!, in from Conti. in Canada, Gates in Mexico all over these great United States, certainly no finer hose than in the 110
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July 2022 by Joe Spencer
Awesome customer service!! Thanks again!!
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May 2022 by Brett Warner
Extremely overpriced and expensive hoses made and take forever to be made
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March 2022 by Bryson Chatterton
Hands down the worst place that I've ever been to in my entire life I dropped my fuel lines off off at 9:30 AM was told that they would be done at noon and didn't receive them till almost 430 as soon as they were closing and come to find out the lines dont even fit. find anywhere else to take your stuff
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November 2021 by Mana Redi
We went into the West Valley store and one employee really stood out. He was out going and very helpful. He made sure the people in line were not getting upset. Best customer service I have seen in along time. I finally got this young man’s name. Ivan Ogilvie
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November 2021 by Ayden Redington
Went in to pick up a part and Ivan ogilvie helped me out very efficiently even though it was super busy. The best customer service I’ve had in awhile.
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November 2021 by Karen Hano
Best customer service ,Ivan.
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November 2021 by K. Whi
Their website and page says they close at 5 PM. I showed up to the door at 4:31 PM the guy locked the door and said they closed at 4:30. Guy tells me if I needed service there would be an after hours charge It's on top of whatever I needed. Is complete waste after driving clear clear from the top of Heber city Park City Park City mountain where the broke down machine 11 miles back country.
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August 2021 by Doug Spencer
Very long wait, only to buy a fitting. Their CC Machine was down, they wanted me to write my credit card number on a piece of paper to process later. They would not accept any other form of payment. I turned the part back, I will not be their customer.Hose and Rubber Supply was the exact opposite experience, will utilize these guys over Erik’s all the time!
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July 2021 by Brian Buckner
Ivan was great help. Hes knowledgable and happy to assist you.. He has good expectation management skills.Took a while to get help during lunch hours.. Erik's is busiest during 12-1pm but sends their most experienced people to lunch at noon. Long line.
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June 2021 by Maurice Fellows
If your in a hurry don’t come here go to Home Depot . There slower than heck
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December 2020 by Jeff Quinn
Sales staff is very unprofessional. If I could give them a zero rating I probably would have. I called 7 days ago and spoke with one of their salesman named Mike. I shared with him my situation and indicated it was fairly urgent. I asked if I hear back from him by days end which he assured me would happen.. Never did!! Called two more times for him Tuesday, Wednesday of last week. Both times I was told he had gone to lunch, Tuesday’s lunch at 11:15 a.m. and the next day at 3:25 p.m. Today.. 7 days later, I reached him. I was polite with my follow up questioning for the hose I was in need of. Mike said there must have been a glitch or something wrong with emails or the system. Mike told me he had finished my quote and emailed it off to me for sure. He apologized for me not getting it and said he would send it again immediately. We confirmed emails addresses 1 & 2 that were given. I was told I would see the emailed quote in 5 minutes or less. I figured he hadn’t worked on it at all. This way the 5 minutes would give him time to look up the product needed, get his information together and finally send it. Well.. here it is 9:30 p.m. 7 nights later and no email. In the morning I will call Hose & Rubber in Salt Lake and be taken care of...if not immediately, for sure same day.
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December 2020 by Benjamin Page
I had a situation where I had a customer in Phoenix in desperate need of some hard-to-find fittings; of course it was late in the afternoon. I spoke to Mason Moore who confirmed that they had the fittings. He had to rush to get them to UPS for a next day delivery, saving our customer more downtime. They went above and beyond for us. This kind of service is why we use Eriks.
