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July 2022 by Roxy Navajo
Wasn’t greeted, wasn’t helped, wasn’t acknowledged. The two woman working here on 6/28/22 @2:25pm we’re not friendly or helpful whatsoever. They only cared to gossip! Why have employees at this point? Meh, online shopping is where it’s at anyway.
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July 2022 by Cantara Bella
2 employees were talking at the door, and as I entered I said hello and smiled. The guy looked away, and the girl glared at me and took a sip of water. Neither helped me while I shopped or ever spoke to me. I just felt unwelcome and will not be visiting this particular location. As a resident of Sugarhouse, it has a warmer reputation than most and this store failed at every engagement opportunity.
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July 2022 by Nicholas Tirta Dharmawan
The employee doesn’t ask if we got an email offer discounts, in all other store we always having the same experience. They like working without heart.My daughter really need restroom and they don’t even let her.And why this is bad, because that was the assistant manager who did all of that, we never got this kind of experience in Famous Footwear ever!
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May 2022 by Vince Grimm
Good clean store. Fair prices. Quality shoes. Outstanding friendly service.
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April 2022 by Mark Jenkins
I bought a pair of snow boots before winter but never needed them, never wore them. They let me exchange them for some tennis shoes I did need and gave me the difference back. Very helpful staff, a huge selection of tennis shoes with some in the extra wide I needed.
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February 2022 by James Adamson
Very disrespectful rude and where very judgmental they where younger adults who need more training on how to run their own system they tried to run my debt card as a gift card told them it wasn’t a gift card that it was a actual debt card there response was we close in 2 seconds would you like to come back another time with a new form of payment? Unprofessional shouldn’t be there without someone who knows what to do
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September 2021 by Nate Schofield
Employees where literally following me around asking me what I want, and treating me like I was a potential shoplifter. I had a little water satchel pouch on my back, and my Onewheel. This shop is located next to a bike park. They literally stereotyped me. Shame on them.
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September 2021 by Lei Hu
Excellent experience shopping at this store. The staff was very helpful and patient with me. Bought 2 shoes today, happy with their service. Ivy the manager was great!
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August 2021 by Mau Falau
I heard from one of the employees who looked 16 or 15 i think her name tag said aspen that she was dating her manager who is a college student i think his name is Tyler would not come here and dont bring the kids I used to like the store and shop every 6 months or so for shoes but after learning this I hope HR can look into it. But sadly the good is now over shadowed by the ugly and bad
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May 2021 by Billy D
AWESOME customer service. So attentive to customers!
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May 2021 by Michele Myrick
Nice people very helpful
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March 2021 by Lei Hu Utah Realtor
Excellent experience shopping at this store. The staff was very helpful and patient with me. Bought 2 shoes today, happy with their service. Ivy the manager was great!
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March 2021 by Danielle Ramos
Great service, Thanks Ivy!
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March 2021 by Ashley B
The dude shorted me 10 bucks cause he didn't know how to count back change
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March 2021 by Nova Tall
A little girl and her father are out on a beautiful Sunday riding bikes and he forgot his lock. The manager wouldn’t let them just put their bikes in by the window super quick to buy shoes. Turning down money. What a way to loose my money too. I decided to spend my money elsewhere. Customer service is about understanding a situation. Wasatch pub right down the street let my uncle and I pull the bikes in for a quarter of the amount of money they made off us. Customer service is always noticed by other customers. Always. People read reviews to. ?
