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March 2024 by Shelley Cooper
One of my very favorite places to buy clothes!
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March 2024 by Katie Lewis
I have been a very loyal customer of free people until recently. I have had the WORST experience with their customer service. I keep getting passed around from agent to agent and each person says a different thing that contradicts what the other said. It has been such a horrible experience. I will not be buying from here again!
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January 2024 by David O'Very
I'm sure this is a really trendy place. It just doesn't work for me. I realize that I'm not the target demographic, which I'm grateful for.I've seen the devolution of torn jeans where they are clinging to the barest thread of being called pants.Today, I saw jeans that were designed to look like they were worn to clean a barn. They looked dirty.Maybe that's the next "cool" thing. If so, I have a number of pants that I use for dirty work. I will be styling.
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January 2024 by Shelley Sessions
Love this place! I go in to return/ exchange some of my online purchases. Staff is always so kind and helpful!
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January 2024 by Airon Camargo
I was returning some Christmas gifts and the lady who helped me was really unhelpful this is the second time I’ve had uncomfortable experiences at this store. I don’t understand why they can’t scan the item and see that it was purchase with them? She refuse to scan it without me giving her an email (which I gave her)She kept insinuating that I hadn’t bought the item and that’s why she needed proof of purchase. But if you scan the item it can clearly show that’s it’s purchased with them? When I gave her the email address she finally made an effort to help me.I tried to be patient and nice through the whole process but it really bothered me because this is the second time I’ve had to deal with rude service.
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January 2024 by Christopher Gallagher
Floors look like they haven't been swept in years. Massive dust bunnies everywhere. Very dirty.
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December 2023 by Hudson Hanson
I visited here last weekend and really appreciated the interior design of this store. Not only is the merchandise displayed nicely and in an intuitive way, but the decorations are also very pleasing to look at. This location is awesome with the store being very generally clean. I really appreciated the helpfulness of the employees as well.
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October 2023 by Joanna Giovanniello
Girls in the Salt Lake City store were amazing, i bought several pairs of boots
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September 2023 by Olivia Cheeney
Smaller store, customer service was good. Would stop in again.
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June 2023 by Savanna M.
Absolute worst customer service I've received. Rude employees that did not care to help or check in the back for something.
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April 2023 by Erin Been
Bought a $70 Charlotte top on Saturday from City Creek Ceter Free People - came home to NV - elastic had snapped and the top is completely unwearable - called corportate - told to call the store - called store - employee told me to come back into the store - no help - PRICEY and CRAPY service - it is literally $70 down the drain! NO HELP - Poor - customer service. I will spend my dollars elsewhere!!!!!!!!!!!
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March 2023 by Jason Wilhelm
Not a single free person. Went in and they expected payment for product, which I got, but when I tried to tell the cashier to get in my trunk without payment, she gave me a weird look and asked me to leave.
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February 2023 by Julie Hanzel
the girls working tonight around 6:30 we’re not helpful at all. they didn’t greet us when we came in and didn’t ever check in on us. we were in the store for a good 20 minutes and the three of them stood behind the counter the whole time talking in a circle. i had to return something and approached the counter but they were all crowded around one of the girls phones and didn’t even notice me standing there, so i walked out with the return i had and just decided i’d send it back in the mail. honestly the most uncomfortable shopping experience i’ve ever had. i hope this reaches the manager at this store so other people don’t leave having the same experience.
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February 2023 by Rhiannon Gray
Closed two hours early with no notice on the door, google or their answering machine. Very disappointed as I drove 40 min just to go to this store
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January 2023 by JuMa SoMa
I was here today returning some items that were purchased online and the ladies were super helpful and nice not only with me but worth every single customer!