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December 2021 by E SOMSEN
I wonder what the staff is told in training. I imagine it must be a long the lines of "be rude to customers, especially the ones that aren't happy, make them even unhappier!" or "if you are setting up a display on the other side of the store & a customer comes in & approaches your sales counter right away--its a good indication they might have an issue-- don't go to the counter, yell at them from across the store & make them come to you so you don't have to stop what you are doing." And, "as soon as your customer is upset instead of explaining the store policy, tell them that there is no way what they are telling you could be true, Let the customer know that you are the store manager & there is not any one above you." (Like for real? Silly little B, everyone in corporate retail has someone who is their superior). Because this is exactly my experience at this location today. GREAT JOB store manager, you did just like you were told in training! I despise poor customer service and then to add poor human skills? I just can't. I don't post google reviews nor do I post on social media when I have had a negative experience, but this was so unbelievably rude that I just had to put it out there. Its not always easy to have to explain to a consumer the reason you are not able to help them, but its definitely about the delivery. FYE you need help! #undercoverboss
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December 2021 by Patti Jean Vance
They have exactly what you want and the csshiers are the bomb.So helpful and professionally kind.
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December 2021 by Michael Jones
Store is a mess nothing is organized. And apparently it’s a store policy that they will not let you return food items even if you have not left the store with the item yet. Employees are very nice and friendly though you’re not gonna get better customer service but store policies suck.
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December 2021 by maritza ochoa
Like to my kids❤good places has to many things
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November 2021 by Alex Prince
I love coming to this store! I came in on Halloween and Amanda and Kay were incredibly helpful. They didn’t end up having what I wanted but I loved the vibe and wanted to give them credit where credits due.
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November 2021 by Sharon Egbert
Great prices and very well organized. Have them open any sealed used items before you pay. I bought a movie here and it wasn't actually in the case when I got home. I will still go. Just check your purchases!
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November 2021 by Allee Limb
Super overpriced for a used dvd store, not cleanly at all either. And the employee Leif makes the experience of shopping here very uncomfortable. I would never come back to this fye after he was so blatantly rude and unkind. Not a place to waste you money on truly a waste of time going here I would never return to this store and I hope it closes down due to the uncaring staff.
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November 2021 by Persaeus
Love this place! Prices are a little high, but they have interesting things that you wouldn't find elsewhere.
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October 2021 by Katie Black
Cool place to shop. Lots of interesting things and fun items. They have so many movies, records and even fun snacks. Have you ever wanted to do the one chip challenge? You can buy it here!
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September 2021 by Melissa Geurts
This is our favorite place to go on the weekends we go to FYE !! Wehave the best time ever we could stay there forever just looking at everything and picking out movies for the weekend we are huge fans of FYE the staff that works there is always super helpful!!!
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March 2020 by Teri Chasse
Love this place! Good place to get movies at a low price and people are so friendly that work there too! And ready too help!
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March 2020 by MGDKnightHorse
This place was dead! My husband and I went there to just kill some time and it drained us of all our energy due to the empty atmosphere. They do have a few good deals, but nothing outstanding saying "gotta buy this now." So unless you are looking for something specific I wouldn't even bother.This place made me wish Hastings was still around.
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January 2020 by Brandon Ebert
This is so unfortunate. I used to love coming here. It's going out of business, so the remaining stock is pretty picked over and random. Sad.
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December 2019 by Doug Anderson
I have always enjoyed walking around fye and looking at all the entertainment stuff, but the store is in the process of closing for good, deals get better as the end gets near
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December 2019 by David Ontiveros
I absolutely love this location and hate to see them go. I'd give 5 star's and would recommend this store but since they won't be around much longer, there isn't anything to recommend.
