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February 2024 by Nizhoni Y.
I came in on 1/1/24 at around 4:30 pm. My teller was Abi, my experience was less than spectacular. I felt like I was talking to a wall, no expression, horrible customer service.
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November 2023 by Mathew G.
I paid off my truck and Kay decides. She thinks she can keep my title to my truck because I have a signature loan that I missed one payment on. Had to inform her you better know who you're talking to before you try to steal my title to my truck that I did not sign anything for that you can keep this as collateral on my signature loan. Told her I better have it within five days or you'll be speaking to my lawyers. Two days later I got my title. I would not recommend even working with these people because they have no idea what they are doing here.
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December 2022 by dora tufuga
We were with Our previous credit union over 14 yrs before the owner decided to retire and had plan for it members to merge with Hercules credit union a couple of years ago with the promise that nothing will change. Since the merge, everything changed. We are told that our direct deposit payroll are not available when you can clearly see it pending in the acct. My other credit union somehow have it available on the same day Hercules can't see it and won't post it until end of business day??. So Inconvenient and for a bank to hold your hard earn money because they can't see it when it shows online is unacceptable. This is the 3rd time it happen and if you're thinking of opening an account with them, think twice. Look around, do your homework. They can't help you and will give the run around until someone feels like doing something about it.
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August 2021 by Cameron Mathers
Overly-sensitive customers, and employees with superiority complexes. I over heard someone complain to the manager about something one teller said, but they only complained about one, when several employees were involved. Nice way to get someone fired, taking the fall for all the others. Don't like what someone says? Put on your big-kid pants, and understand that not everyone thinks and talks like you. I was in with a friend, who is a member, and now I know where I'm definitely NOT going to put my money. Too toxic of an atmosphere.
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July 2021 by Tracie Kasparian
Great auto loan rates and very friendly and efficient staff!
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September 2020 by Trin: Limauge
Great staff always trying to do their best to help in every situation including during or pandemic. The apartments are very spacious and there's a lot of room for you and friends when you want to sit outside and just hang out . management is very well kept and kind
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April 2019 by Brad Allan
I was having problems with my debit card me being stupid the staff is extremely helpful I've been at Hercules forever and won't go anywhere else they are awesome and take care of their members very well.
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August 2018 by Becky Baer
Friendly staff. More personal. Don't charge you for having a checking account.
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May 2018 by C Acocks
I was looking for competitive auto loan rates and came across Hercules CU. I contacted them and spoke with Sandy, their loan guy. He took my information over the phone and had me approved for a loan in less than 10 minutes. Once I found the vehicle I wanted, I called Sandy and told him about the vehicle and sent him the sales agreement. I went into the branch and walked out in less than 20 minutes with the money in hand. This is by far the best, most personal service I've experienced, and at the lowest rate out there. I had also contacted one of the bigger credit unions, for which I'm a member to inquire about the same loan. They were to get back to me in 24 to 48 hours. Too late... I highly recommend this CU. Thank you Hercules!
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July 2016 by Dallin H.
They have great customer service each and every time I stop by this branch. So happy to be a member I feel they do what's right to protect and insure my financial needs are met.
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July 2015 by Razor Havick
I've been a patron of Hercules Credit Union for more than 30 years. In those 30 plus years I have been treated with the utmost respect and always with a smile. Whether if it is a loan or setting up accounts the personnel always give me the best advise for my situation. They protect my accounts when I tell them I'm on vacation or if a charge comes through that doesn't look right, they notify me immediately. No other credit union has done what Hercules Credit Union has done for me and my family.
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July 2015 by Josh Witbeck
I have had an account with Hercules for over 30 years now, (since I was a small child) and my experience has prevented me from looking for banking needs elsewhere. They have provided me with checking, savings, credit cards and numerous loans over the years and have always been easy to work with. I have recommended their services to many people over the years as I am sure I will continue to refer them for many more.
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July 2015 by Michael Walters
Been with Hercules CU since 1979 and have had no problems at any time and have enjoyed the service the whole time. I have had several loans of various types and have received valuable information and advise from all of the employees. It feels like family when I walk in everyone is so friendly and I know them and they know me by first name.
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April 2015 by Cindy Rodberg
When my debit card info was stolen through a local gas pump, Hercules had instant fraud detection set up and my card shut off so fast that only a tiny amount of money was able to be taken from my account. Hercules then quickly notified authorities and those responsible were caught and prosecuted. I was totally reimbursed for the small loss by Hercules very quickly. I can always talk to a real, live person on the phone if I need to, and their car interest loan rates cannot be beat! Friendly and caring, secure transactions and knowledgeable employees.
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April 2015 by Cindy Chatwin
I've been a Hercules Credit Union member since 1996! They are the best credit union, always watching out for me. I am not just a "member with an account", they know me. I am not just a number! They have the hometown feel and for that reason, I will stay with them. They offer great rates and a variety of services. I recommend Hercules Credit Union to anyone looking for a safe home for their money. Join a great family!
