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March 2024 by Trevor Miller
Best customer service professional work ethic thank you so much for doing what you guys do I felt like the gentleman cared about me and did ALL he could do to get the maximum tax refund God bless you
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December 2023 by Travis Trujillo
I have been on the phone for over a week trying to resolve my Advanced loan situation after being approved and not receiving my money so at this point I feel like I've been scammed no one can give me answers and I have been doing business with you guys for years we have to make this right
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July 2023 by Megan A.
I left multiple messages and no one ever called me. Maybe they are out of business? I keep getting sent to a phone tree that takes my i fo but i never get a call.
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June 2023 by Brian B
USE THE FREE ONLINE PROGRAM.As someone who worked there, I can attest that the Tax Pros provide a quality service and product, despite HR Block Corporate's best efforts to set the Tax Pros up to fail. They are ridiculously overpriced. They demand perfection and a LOT of time from their Tax Pros, but when their system inevitably causes asinine issues, they tell the Tax Pros that they cannot demand perfection from the system; a system which is extremely buggy and seems geared to specifically cause undue stress for all the employees.If you are thinking about working here, keep those things in mind. Also, do not get sick or demand respect that is due to you,. Be sure to ALWAYS clock in, especially before getting sick and needing to resign. The inappropriately named "Associate Relations," will ensure that you do not get paid for the hours worked, even after you substantiate your claim to entitled compensation. Such was the case with Associate Relations Agent: Stacie.
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June 2023 by Premalatha Ganta
Very bad service the lady was shouting and disconnected the Cal, and when I called back she did not pick up the cal.
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April 2023 by Christian Farrington
Tax filing was acceptable! Stephen was great! And the first expert made a good call to pass me along to him as he was more experienced.My issue starts here: Stephen suggested I pay $99 for a 3 meeting tax prep. I pay this premium along with other fees. At the counter I ask to schedule those 3 meetings. They have me sit for 20 minutes. Then tell me Stephen is just seasonal. And to schedule with a different HR Block. They said they’ve never heard of this product. After that they refused to schedule me and put me on a 20 minute hold which I was hung up on. The original spot also placed me on a 18 minute hold then hung up on me. I’m convinced because this charge wasn’t itemized in my bill that’s it’s fraudulent and scammy. I’d like a refund for the services that were not rendered or scheduled. Would have liked these 3 meetings to be with Stephen which wasn’t an option either.
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April 2023 by Autistic Anthony
I was dreading doing my taxes, I had multiple years unfilled.. The tax preparer named Uma Muthiah was AMAZING. She made the process super easy and helped me understand this really complicated process all while also helping me not be so stressed out by treating me with the utmost respect and care. I honestly have not encountered someone who treated their clients with so much respect. I am amazed by her genuine personality and her beautiful smile. Thank you Thank you Thank you. I really feel that words don't even begin to describe how Awesome Uma is.. Thank you so much.
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April 2023 by Calvin Taylor
I've been going there for years . But I will never return. These people don't know what they are doing. The only thing they are good at is wasting your time. . The guy that normally did my taxes retired two years ago since then I have not had a good experience with H&R BLOCK. I should of just did them myself it would of been better . AND DEFINITELY CHEEPER.
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April 2023 by Aleece Hollenbeck
If I could give a 0 star rating I would. Communication with this location is horrible. They filed for my husband and I and it got rejected from the irs due to not having a ip pin, we were both unaware we needed one and weren’t informed until it rejected, I tried for 2 days to get ahold of someone at this location and I’ve been left on hold in two separate occasions for over 25 minutes, they have hung up on me once and it takes 14 different calls just to get someone to answer just to put you on hold for 30 minutes, in the midst of being on hold they would take me off and instantly put me back on, horrible customer service over the phone. This has been a horrible experience and would recommend finding somewhere else to do you taxes. I still haven’t been helped as I’m writing this review.
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April 2023 by Megan Hodgson
It is hit or miss whether you will see someone who is efficient and helpful. The communication was also inconsistent and the cost was very high compared to what I have paid for with a private accountant.
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March 2023 by Bryttany Mckayla
DO NOT GO HERE. I filed my taxes through them. My taxes were accepted and sent to “their bank” to take out the amount i owed to do my taxes and was told to give them 5 business days which I did. After waiting additional week I called for an update (I was told to call back if not received) When I called back the rep stated to “calm down” when I wasn’t upset just explaining what was going on. I work in collections if anything I have the upmost respect but they didn’t seem like they care because it’s not their money they’re dealing with.UPDATE: customer service helped a lot with information and what happened. A manager called and helped the situation as well.
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March 2023 by Mckade Christensen
Super quick service and got me a bigger refund than I was expecting.
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February 2023 by Tiffany Webb
Our tax guy was super nice and he knew everything he needed to know plus more
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August 2022 by Jess Graczyk
Sandy is great. She has been the most informative and friendly tax individual I've ever been to. As long as she is there I'll be doing my taxes with her!
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May 2022 by SA Pauni
Where to begin with this train wreck of a business. First I dropped my paperwork off and answered all questions that were emailed to me. Then I made an appointment for what should have been a simple signing of documents and tying up any loose ends. We arrived 10 minutes early to our appointment, check in and wait, and wait, and wait. About 45 minutes later we are greeted by the person that was supposed to do our appointment. Mind you, by now there are 2 other employees that are not helping anybody but for some reason are unable to help us. Anyways, we go up to the front desk and are asked by the person if we are dropping off our paperwork? I told her, no, we are here to sign our paperwork that should be completed by now. Then she calls the person that I had been in contact with via email and is told by her that she has not been able to get in contact with us. Even though she was the one that set the appointment via email for us. At this point we request our documents since nobody knows what's going on. It then took them another 15-20 minutes to even find the paperwork. The lack of communication, professionalism, and organization is mindboggling. We are giving these people our very private and time sensitive documents and they pull this. I would recommend to go elsewhere since keeping appointment times are more of a suggestion to them rather then a priority. The other reviews corroborate this. I called the 800 number that responded to this review. Big surprise, they didn't know anything either. Even the customer service hotline is no help.** update ** Last year they filed my taxes wrong and now I get to pay the IRS and State for the next 3 years. Thanks H&R Block you have succeeded in screwing everything up.
