JW Custom Hats is a small business located in Salt Lake City, Utah, with roots tracing back to 1863. It is known as the premier hat tooling maker for hatters across the US and is committed to helping customers design “Your Hat, Your Fit, Your Style”. The shop has a notable history, having made hats for celebrities like country singer John Denver and for Robert Duvall in the Lonesome Dove series. Reviews consistently praise the incredible craftsmanship, attention to detail, and commitment to the craft. Customers report amazing experiences, whether having a damaged hat brought back to life, receiving a perfectly packaged custom cowboy hat after a detailed fitting and design process, or even participating in a wonderful opportunity to make their own hat with expert guidance. The business works on any kind of hat, from baseball hats to cowboy hats, and is known for training hat makers across the country. While the owners have changed over time, the quality has not. The hats are described as the best in town, earning a ton of compliments for their timeless, perfect fit and beauty. They are built to last for years with regular use. Although not cheap, customers agree the custom hats are worth the money for a beautiful, high-quality product that meets high expectations. The service is friendly and welcoming, providing a delightful experience that some describe as better than a visit to Disneyland.
Took my hat in to be cleaned and reshaped. They did an awesome job! The first hat I ever bought 20 years ago. It got tired over time. It was dusty, floppy and crooked. They cleaned it, stiffened it and reshaped it how I wanted. Brought it back to life! Fun to see it revived after so many years!
April 2026
Amazing all around! I’m in New York and Kylie helped me every step of the way to get the perfect hat for my fiancé. Sent a reference picture of what I wanted and they knocked it out of the park. I couldn’t recommend them enough. Purchased two custom hats from them years apart and both stole the show.
December 2025
Great experience. Hat came out amazing. Got done weeks earlier than expected.
