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September 2023 by Jaclyn Mangum
Horrible experience with banking and mortgage. Don’t ever come here unless you want poor customer service, lying, delays and complete frustration. Samantha Sanchez and Melissa Erickson are the absolute worst. DON’T BANK HERE
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July 2023 by Jonathan Williams
Been banking here for a while now and usually it’s great, however I talked with margarita and she was extremely rude, short tempered and has absolutely no reason to be treating people that like that, very unprofessional. How does she even have a job there??
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June 2022 by Dave Davis
This branch is amazing and Mayra Lopez has helped me with my finances for many years and her talent at customer service is top tier! I would recommend this branch to anyone and their mortgage group is fantastic as well. I have recently worked with Heidi Dillier who helped me purchase a second home and she is wonderful and works hard to help you achieve your new home! I will always have my bank right here no matter where I might be in the world. Thank you Key Bank and keep up the great work!
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November 2021 by Jodi L
Bank sits on the funds forever and you get your deposits late. No relationship with the customers, just a number.
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August 2021 by Matthieu Renault
Customers beware. They will lie to you when you open a bank account, and they will tell you that they will offer you a bonus but actually will never deliver. Be warned
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May 2021 by Ryan Manwill
Their customer service is above and beyond! They always do their best do resolve the issue. And aren't pushy when it comes to trying to get you to open accounts.4 stars because calling Key Bank General lines is tedious, the options are confusing and wait times are long
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June 2020 by Luis Arellano
Fast service
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November 2019 by Richard Valdespino
Very poor customer service...
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January 2018 by Chaundra Larson
I have never been so pleased with my banking service. The sweet manager has taken an amazing amount of time helping me understand the services which are available and how best to implement them to fit my needs. Thank you so much.
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March 2017 by Joel Hanson
Very Friendly professional and quality service
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October 2016 by Karl Turley
Worst service I have ever had from KeyBank. Rolanda the teller was the snidest, rudest employee I have ever encountered.
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September 2016 by Thomas Hybki
Awesome Staff. Location is fairly easy to get to in Sugarhouse.
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May 2012 by A Google User
My fiance finally decided to open a bank account and came here because that's where he always went to cash his paycheck. Everything was fine at first until he decided to set up direct deposit after a couple of weeks. He forgot to write down his account number when he set everything up, so he went in to the bank to get his account number so that he could provide it to his work so they could deposit his checks. The gentlemen looked up his account number and wrote it down for him. A week or 2 later it was pay day, but when he called to check his balance his money wasn't there. He called the bank and found out that they deposited his paycheck into somebody else's account! The kid at the bank gave him another customer's account and routing #, and my fiance didn't notice because it was the first time he had seen the number and just assumed he gave him accurate information. After he spoke to the bank several times that day, they finally said that they would correct the error and deposit it into his account, and the funds would be available within 48 hours. 48 hours later, still no money! He calls the bank again, and they say that they have 48 business hours to correct the error. It is now exactly 48 business hours later, and he still doesn't have his paycheck. He called yet again, and now the bank says that it MIGHT be there by tomorrow or Thursday (which will be about 1 week since they told him 48 hours). This is by far the worst service ever, and they are doing nothing to compensate for their screw up. They could at least expedite this whole process since it was their fault, but they just keep extending the timeframe everyday that he calls. What a joke!