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December 2022 by Jacob Diaz
The service is terrible. All the people who work create problems by ignoring you. They lie about filling out dispute forms causing a loss of funds and time.
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July 2022 by D Diaz
Although I have had a negative experience recently, I want to highlight that Key Bank offers some unique perks around credit that I appreciate. I appreciate Angel, John, and Tyler of the Executive Esculation Team. They heard me out. I hope we can find a mutually beneficial resolution. I had at 1 star before with different content explaining the trigger situation. I chose to update the review to 3 stars since Angel, John, and Tyler let me interrupt them and listened to me. John took the brunt and Angel helped soothe.
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November 2021 by Mark Greer
They've always been helpful.. been with Key for 20 years for some of my personal and business needs...
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September 2021 by Heather Hadley
I will never do business with KeyBank. My brother passed away and was an account holder at KeyBank. I went into the bank and notified them days after his passing. As soon as a death certificate was available I provided them with a copy. At this point they told me the account would be frozen. It was not. Money was still being taken out of the account months after the certificate was provided including the $10 a month from KeyBank themselves! I've been in 4 times and get a different story each time. They had no record of the certificate I brought to them and I needed to provide it a second time. The last time they refunded that months service fee, but told me I would need to obtain a court order to stop them from taking this fee out every month. I have no problem with this small dollar amount (under $1,000 ) going to probate and even creditors, it just shouldn't be going to KeyBank. After a valiant fight against ALS he deserves better from the business he patronized for years. Feels like grave robbery.
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March 2021 by Patti Florence
I love Key Bank. The people who work there are always so friendly, helpful and great to work with. I have always banked there and sometimes use several branches... always excellent service!
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May 2020 by ROBERT JOHNSON
They take excellent care of my mom. Excellent location in a small shopping center. I used their drive up last week
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May 2020 by Rob Johnson
They take excellent care of my mom. In the 80s this was Commercial security bank. Excellent location. Near Sinclair service station. Sinclair service station is the best also.
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January 2019 by Jaimee Christensen
Do not bank at Key Bank. When I opened a loan I was signed up for a checking account with Victor our loan officer. For some unknown reason I was signed up for an account that required a minimum of $100,000. dollars a month and $50 service fee is charged if you are below that amount. Since this isn't my primary checking, I deposited enough money to pay several payments and did not check the balance for a few months all the while, I was accruing penalty after penalty. I have left messages with Victor asking them to reverse these charges. He left me a message saying he could help for one months charges but it was bank policy and they could not assist any further. He will not return my calls. I usually bank at credit unions and I have never been ignored. I did not knowingly sign up for this type of account. Just save yourself the trouble and the ridiculous fees and go somewhere else.
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September 2018 by Tongue Twister
Today I came in to try to change the pay on death beneficiary on my account and Victor (the customer relations guy) said I could not do that per bank policy. He said I had to close my account and open another one! At other banks, this is a 5 minute procedure.I'm disappointed at this person's lack of knowledge but more so at how rude he was about the whole inquiry. Key, please train your bankers in customer service.
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May 2018 by Paul Adams
I've been a key bank member for over 50 years. There is nothing that needs improving. There are super nice people working there. They've treated me with respect, concern and they have a genuine interest in helping me any way they can. I know i can call on them for any of my needs and they will be there. Keep up the good work.
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December 2017 by Brett Burch
So I'ma rating a one star because I had deposit multiple checks thru out the day before and not just one check but all of my deposits had a hold placed on them seriously I can understand one or two but all of them as if I don't have rent and bills ,mind u this hold is for ten days im out over $5000 very disappointed.
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July 2016 by Jed Reisner
Opened my first bank account here 20 years ago. Don't have it anymore, but everyone was always nice.
