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December 2023 by Kirsten Robbs
Unusual Comment from Staff During PurchaseAs a long-time customer of Knot + Spool, I am always drawn back by the quality products and the warmth of the staff. I write this review with surprise, addressing an experience that diverged from the exceptional service I've come to know.On my most recent visit, I was taken aback by an interaction with an employee. While expressing my intent to purchase a nativity set, the employee interjected with, "It's too expensive," a comment that was unsolicited and perplexing, as I had neither asked for the price nor shown any hesitation. The employee's attempt to elaborate on the cost felt less like assistance and more like a subtle deterrent from making the purchase. Moreover, when I requested the price, there was a pause as she searched for it, eventually confirming the cost to be as I expected. This incident gave me the uncomfortable impression that I might have been unfairly profiled.The unexpected caution regarding the expense led me to question if this was a standard practice or a personal assumption about my finances. Such a presumption seemed misplaced and not reflective of the professional service I've always encountered at Knot + Spool.I believe that while employees might be trained to gauge customer needs, it is imperative that this does not venture into the territory of making customers feel profiled or judged. I trust that this feedback will be taken constructively, ensuring that all customers are approached without bias and continue to enjoy the welcoming shopping environment Knot + Spool is known for.I appreciate your attention to this matter and look forward to future visits.
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November 2023 by Hilary Peterson
Shout out to the customer service at knot and spool. Their shop is so unique and thoughtful. If you ever need a gift or something special, this is the place to go. They have adorable displays of kid toys as well as beautiful decor. The ribbons don’t even get me started. It’s magical. But most important, the customer service is incredible. I am beyond grateful to how accommodating they were to me. There was a misunderstanding about a sale and instead of giving me a hard time or making me feel dumb, they took care of the issue and were so kind. 10/10
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November 2023 by J Goodsell
Cutest home store. I love their Ribbon sets and the ability to make your own. Fun mother daughter activity. The other decorations are just awesome.
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November 2023 by Cherie Steele
They have an amazing ribbon selection. Especially when looking for ribbons for the holidays. They sell fun unique items. I recommend looking here for ribbons and gifts.
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October 2023 by Jill Jones
Beautiful ribbons and a beautiful store with awesome customer service! I bought a ribbon set while visiting Utah and got home and saw a problem with it. They sent me a whole new ribbon set! So generous!!
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September 2023 by Tom Freeman
I have been shopping at Knot + Spool for several years and have had many opportunities to see the great care and devotion that the owners and staff share with their customers. Knot + Spool offers a customer experience like no other place. It's truly ribbon heaven.
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August 2023 by Brooke Anderson
Love this place! Every time I come in I am inspired to start a new ribbon project. Their ribbon selection is so vast I could spend hours in there!
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May 2023 by Rachael Wilson
Firstly the shop has lots of cute and unique things that are perfect for gifts and/or decor. The shop is laid out nicely with displays that welcome you in to explore vrs crowding one out.Secondly the staff is very helpful and kind. Amy is excellent and patient. She went the extra mile to help my mom with a return for an item when she was missing a receipt. My mom has had a stroke and can make things confusing sometimes. Amy and other staff helped sort the return out and help my mom with other items she was purchasing. This small gesture and extra effort spoke miles to me and I will be returning to find special gifts and Knick-knacks in the future.
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May 2023 by Mary Jo Webb
This store is so unique. I was surprised they don’t assist out-of-town customers with a custom order via phone or email. We don’t have anything like knot and spool in my community (i live in another state) and I was really hoping to get a custom ribbon bunch made up for a graduation party I’m hosting. For all the local shoppers, be sure to enjoy this store.
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May 2023 by Stephanie Knight
My three sweet daughters have been building their Maileg empire thanks to Knot + Spool. We love this store, and every shopping experience has been so much fun. Knot + Spool has lovely displays, ribbons and wreaths, home decor, toys, gifts, and of course our favorite Maileg! The ladies who work here are always so helpful and make sure we can find the perfect addition to our collection. We are grateful for this sweet store!
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April 2023 by Joel Ballstaedt
My wife loves the shop, and we have gone in lot. Best choice of ribbons, and Maileg. Sometimes it’s busy and you have to wait a few minutes till your ribbon set can be made. So plan to spend sometime and enjoy your self. Wonderful shop
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February 2023 by Teri Horrocks
Knot and Spool is the best at beautiful high quality ribbon sets and wreaths. Stunningly Beautiful. And all the extra gifts ideas-wow!! Love this place.
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January 2023 by Chelle Ward
Cute store, but very poor customer service! BEWARE!!!. My husband was hoping to surprise me with a Valentine ribbon set for Christmas. He took a sample of my Easter ribbons so the 32” length could be matched. He explained that it was my Easter set & he wanted a fun Valentine ribbon set for his wife! The lady that helped him put together ribbons in the back (out of sight) that looked exactly like my Easter set with blues, pinks and tan ribbons. He was shocked when he saw it, but had been waiting for 30 minutes on a busy day before Christmas & didn’t have the time or patience to wait for a new set to be made. He was charged $99 for the same thing I already had ?♀️ but figured I could exchange it for something different after Christmas. WRONG! My first attempt to exchange it was a day they were closed between holidays. Attempted to another day in January & got the run-around. Apparently I was past their return policy & wouldn’t allow me to even exchange! It’s not my fault they were closed between the holidays?♀️. Furthermore, I had selected a much less expensive, pre-made Valentine (pink & reds) set & was willing to take a $40 hit on the exchange. I had additionally planned to purchase an expensive cake plate. They lost the entire sale b/c the manager, Amy, dug her heels in. I left very disappointed. Amy did however take my cell number & told me the owner would contact me. Its been several days & I have yet to receive a phone call. Today, I purchased a darling set from Utah Spool House in Centerville. If you are looking for a great ribbon shop, I highly recommend Utah Spool House. I will no longer be shopping at Knot & Spool.
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October 2022 by Madee Giles
I ran in today to pick up an online order with my three month old who was OVER running errands. The sweet lady in the front was beyond helpful and patient while I wrangled my little man. I would go there again for the customer service alone.
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October 2022 by Caroline Krieger
I’m bummed to write this review as it’s such a cute shop! I’ve shopped here for years. I went in recently asking if they could fix my wreath- the ribbon holder fell off and it needed to be hot glued back on with a new loop (super easy fix). The lady tried telling me my wreath wasn’t from there. I told her it was and she kept questioning me. She finally accepted my answer. She told me the manager was on lunch break. I told her I would wait. I was picking out a Maileg mouse set. Shortly after, I heard her and the manager talking about me in a sarcastic tone referring to my “old wreath” and how “it’s just time for a new one.” As soon as they saw me they hurried and separated. It was very unprofessional, immature, and rude. I put all my Maileg stuff back, took my wreath and left. Unfortunately, I won’t be shopping here again.
