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August 2023 by Jacob Jamison
I'm leaving a 3 star review instead of one star because I don't necessarily want the rating to go down for this bank, but I do want someone to acknowledge it. I was calling on business and the customer service rep wasn't very polite. I call many banks every day and I always get answers from very kind and professional reps from all the banks I've called, but this one was the exception. I was very kind and professional and she seemed harsh and gave me some sass. I thought the way she handled things was rude and slightly unprofessional. I assume that the other employees of this bank have better attitudes. I just wanted to let someone at the bank know.
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June 2022 by Joe C
So grateful to Carolyn for taking charge of my loan when it was time to close! She is so friendly, knowledgeable, and she never minded it when I called her out of the blue with a question(as I did SEVERAL times lol)Thanks again, Carolyn and Liberty Bank! I love my new tiny home :)
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June 2022 by Sheltercove
This is Sonja. I wanted to thank Carolyn Smith for doing such a wonderful job on closing our loan. I've been working with Carolyn for almost two years now and she has been patient and informative through the process.
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January 2022 by Kina E
They were such a blessing to me! In 2019, I told my husband I wanted a tiny house. We didn’t have the full amount to pay out right so my builder recommended Liberty Bank of Utah. My loan officer, Carolyn Smith, helped me beyond measure. First, she was able to get me a mortgage amount that will save me so much money & then she recommended me to a grant company that helped me with the downpayment. I didn’t even know those existed for tiny houses. She was so understanding of every situation that came up. It was a long process but Liberty Bank of Utah was there to assist every step of the way.
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January 2022 by Aimée C
We are so grateful to have Carolyn as our loan officer – she is a pleasure to work with, easy to get ahold of, and truly wants to help her clients! She has made what can be a stressful process a breeze. If you're wondering which bank to go to for your tiny home loan, Liberty bank is it!
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June 2021 by Nique
They were such a blessing to me! In 2019, I told my husband I wanted a tiny house. We didn’t have the full amount to pay out right so my builder recommended Liberty Bank of Utah. My loan officer, Carolyn Smith, helped me beyond measure. First, she was able to get me a mortgage amount that will save me so much money & then she recommended me to a grant company that helped me with the downpayment. I didn’t even know those existed for tiny houses. She was so understanding of every situation that came up. It was a long process but Liberty Bank of Utah was there to assist every step of the way.
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April 2021 by Aimée Coustier
We are so grateful to have Carolyn as our loan officer – she is a pleasure to work with, easy to get ahold of, and truly wants to help her clients! She has made what can be a stressful process a breeze. If you're wondering which bank to go to for your tiny home loan, Liberty bank is it!
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March 2021 by Sophie B.
So thankful for Carolyn at Liberty Bank of Utah. She has been so kind, helpful, and resourceful throughout the whole process of receiving our tiny house loan.
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March 2021 by kina b
They were such a blessing to me! In 2019, I told my husband I wanted a tiny house. We didn’t have the full amount to pay out right so my builder recommended Liberty Bank of Utah. My loan officer, Carolyn Smith, helped me beyond measure. First, she was able to get me a mortgage amount that will save me so much money & then she recommended me to a grant company that helped me with the downpayment. I didn’t even know those existed for tiny houses. She was so understanding of every situation that came up. It was a long process but Liberty Bank of Utah was there to assist every step of the way.
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February 2021 by Phillip'Melissa Stolte
Carolyn Smith was very helpful and kind during this very stressful loan process. She was always available when we had questions and always on top of what needed to be done next. We give Carolyn 5 stars! The 4 stars is for the loan process itself with Liberty Bank. It was frustrating at times because we would do everything they asked us to do but yet they always came back with wanting and needing more and more. Carolyn always had our back and would go out of her way to figure out what we needed next, she was a wonderful and very helpful person to work with. In the end, we did finally get the loan for our beautiful Tiny Home! Thank you Liberty bank and a huge huge thank you to Carolyn.
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February 2021 by Matthew H.
Blasting my personal information including paystubs, SSN# and W2 via email to multiple parties and a work email not associated with me is a no go. You need to reign Carolyn Smith in. DO NOT send Liberty Bank personal information because they will show how unprofessional they are. Report them to FTC and BBB, my identity has been compromised because of Liberty Bank.
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December 2020 by Sally Lushin
On New Year’s every year I choose a word and then put that word into action during the year. This year my word is FREEDOM. I sold or gave away most of my things because I knew I wanted a tiny home. I moved 1800 miles away in June and began my journey to find my tiny home. Carolyn @libertybank was able to help me every time I called her. I think if not for her and the creative suggestions she had, I may not have secured a loan. Not due to my credit, it’s excellent. I’m on a low fixed income because I’m retired. Housing should be affordable to all and the day I found out my loan was approved I was ecstatic! Liberty Bank helped me achieve my tiny home and I’m forever grateful.Peace
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December 2020 by Daniel Haslam
Don't do Home refinancing with Alexis J. or Amie W. at Liberty.They entice you with lower rates and fees and as you go through the process with them they slowly increase them.Alexis J. Doesn't respond to you when you ask a question you are concerned with. And you have to keep sending messages until you get a response.And usually if he does respond he tries to pawn it off on someone else who also blows you off.I've tried several times to refi. And every time we were about to close something went wrong.I was sitting at a 720 score and less than 3% rate and because they did a hard pull 4 times on my credit in 2020 it dropped my score to a 641 making me not eligible for refi. Now until I build it back up again.I've even sent a letter in writing to them to fix those hard pulls on my credit and have been ignored.Liberty is a good company but not some of their employees. Good luck!
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October 2020 by Brittany Ratzlaff
At the 9th hour Liberty Bank of Utah stopped communicating with my Tiny Home builder and It's supposed to be transported tomorrow. If they don't start communicating who knows when I'll get my house.
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October 2020 by Christina Katusin
We worked with Liberty Bank as 'first time homebuyers'. Buying a home is stressful in itself, but doing it from 1000 miles away can test ones sanity. Our loan officer, Jody, was new and it would have been easier if he would have had better guidance. Although I believe there was lack of training and support, our loan officer did his best. I was able to reach him with questions and concerns and he always got back to me right away. I could see how much he had grown during the process. We closed on time (06/2016) and are living happily ever after in our amazing home.
