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December 2022 by Hillary
Lineagen was wonderful to work with! Their staff is so friendly and helpful.
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December 2022 by AVERAGE GAMER IS AVERAGE
Sent an email saying they have my daughter's sample and that insurance will not cover ot. The problem is the testing was never done. Go scam someone else!
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December 2021 by Jeff Schraeder
Terrible customer service. Can not get a manger on phone to discuss issues. I would look elsewhere. My doctor will not use them again.
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December 2019 by Daniel
No longer using them for genetic testing services for our clinic as they continue to change their billing practices without clear communications to families or responsible parties. We agree to pay 100% of out-of-pocket costs for our families, but Lineagen insists on income documentation and billing families/threatening them for collections, while not explaining to them they simply need to complete an income verification. Operations/billing is unwilling to modify their processes to serve the unique needs of their clients.PS. Love the canned reply from Lineagen below about how great their family assistance program is, which totally sidestepped the point of how intransigent their operations/billing department is. Our clinic is footing the bill for these patients' out of pocket expenses, yet they expect to get the income verification documentation from their families by NOT communicating the documentation is missing to the FAMILIES OR TO OUR CLINIC. Madness. So glad we switched to GeneDX, which has lower rates AND modified their billing practices to create a mutual fit with our special program and their services.
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December 2019 by Amy Smith
This is an amazing company. Besides the amazing work they are doing regarding genetic testing, and the follow up counseling that they provide, they actually care about making it affordable. Having a family member with any kind of delays or disability is a huge financial strain on most families. I can't express enough gratitude for a business that takes that into account and is willing to work within the financial means of the family. Bravo!
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December 2018 by Ivana Ivancic
We had an issue with a bill, and they were super friendly and unbelievably helpful on the phone. The people that work there are extremely helpful and understanding.
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December 2018 by Micah Pickering
They were willing to work with me on billing and were very friendly
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December 2018 by Hannah Day
They were the best to deal with from start to finish! From the DNA testing, the battle with insurance companies, and the invoicing team who helped us tremendously, it was all a breeze. Very nice and personable staff! They were great!
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December 2018 by test test
I am in St Louis, MO, father of a girl with autism.I had some billing questions, Jamie Richards from Lineagen Inc listened to me, co-ordinated between her peers and even reached out to physicians office to verify the facts. Called me back in 30 mints to tell me all issue resolved. In one phone call! Best customer service ever.
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December 2018 by Shashi Shekhar
I want to truly appreciate the Lineagen care program provide to the family in case insurance coverage is denied . I spoke couple of people over phoneJamie, Kayla everyone is really helpful and made a difficult situation easy. Kudos to Lineagen care for having true empathy.
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December 2018 by Douglas Hansen
Our son struggles with Klinefelter's syndrome (XXY chromosomal defect). Before Lineagen, we knew that he was "different" and the public schools talked about "Autism Spectrum Disorder" and offered EAPs and other forms of help, but no one could tell us what might be going on or what we really needed to do to help him succeed in life.Once our son's pediatrician suggested we look at genetic testing with Lineagen and we received the results, everything made sense. His behaviors fit right in with all the information we could find about Klinefelter's, and we now know much more about what helps, what doesn't, and most important of all, what to expect for his future. Understanding is a blessing.Lineagen was also very helpful and cooperative in working through things with our insurance carrier, which wanted to force everything on us because the Lineagen test is "experimental" and "unproven." They helped by carrying the burden of going through the appeals process (which we eventually won) and they've been more than fair in how they've treated us and what they've asked us to pay.I would recommend Lineagen and their services very highly if you think genetic testing might shed some light on the challenges you face.
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December 2018 by sara constantian
We agreed to this testing thinking our insurance would cover the cost. And if it didn't, how much could it be, right? DNA testing is getting less expensive, and more widely used, the cost couldn't possibly that prohibitive?Guess again!$7,992.40!The bill I got is for $2700. For a DNA test? For two markers? Seriously? No wonder insurance doesn't want to cover it! Its ridiculous! They priced this way out of reach because of course, they can!
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December 2018 by Benz Girl
Danielle was so helpful in helping me understand my bill. She also helped by offering Genetic Counselor to help me decipher test results.
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December 2018 by Kimberly H.
As others have said, my insurance was billed almost $8000 for a genetic test for my autistic son, which I thought was part of the doctor appointment. The company emailed me paperwork to appeal "if necessary." I immediately told them not to do the test if there would be any cost to me, because I can't afford it. I was assured there would be no cost, this was just the process. My insurance paid $5400, and I received a bill for $1400. I contacted them and received a call from Jamie. I sent her all email correspondence I had. She said she would get back to me. I spoke to the doctor 3 weeks later who said he would contact them because they receive "white glove service" for sending all patients there (confirming my initial reaction that this is a scam in which doctors receive a kick back from). Jamie called that day, but I missed the call, since I was on the way home from the doctor who is an hour away. I called back, and still have not heard back. But I did receive another notice today that my bill remains unpaid. They completely take advantage of families of children with disabilities. My result: normal. I am serious.
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December 2018 by Zaira Grijalva
Very helpful. I am thankful we actually communicated with Lineagen. As other people state, we also received a large bill and reached out to them to set up a payment plan or something because I could not pay the bill. They immediately worked with us and had great communication and kindness toward my family. I highly recommend their services.
