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August 2023 by Adam B.
I actually prefer Lowe's over Home Depot but the reason behind the two stars is the lack of service. 50,000+ square ft of store and 1 register . . IF . . . And I do mean IF . . YOU . . . ARE . . . . LUCKY. Don't worry, most likely your not in that category. Your prob in the unlucky category with us , the rest of the schmucks who have to single handily awkwardly check out by ourself as we CLEARLY struggle to scan our 50 items of crap while "employee" stands and watches you struggle but doesn't say a thing or even pretend to give one flying iota of a look like " well that looks tough , maybe I should assist". I would wish I could say that's a rarity but unfortunately that's what the new norm is. Charge you more and cause we are saving a buck on employees , why don't you check yourself out. Seriously the self checkout being the norm is Crap. I'd rather give my business to a small mom and pop shop than shop at the all mighty dollar Lowes. #bye
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June 2023 by Google user
They have great plant’s and customer services was great
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May 2023 by Shawn E.
Helpful staff and it's not insanely busy like Home Depot. Great place to do business.
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May 2023 by Bill C.
Better than Home Depot but that isn't saying much. No place to lock up a bike so I locked it up to the wheelbarrow rack. When checking out the cashier was talking to a coworker which is fine but the guy she was talking to saw me waiting there the whole time and said nothing. It is a clean store and well organized and they usually have what I'm looking for.
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January 2023 by Beth H.
I counted 10 employees make eye contact with me and not greet me or ask if I need help. I walked around this poor customer service Lowes for about 30 min and not a single employee offered to help. I finally decided that I would have to be the one to ask for help since it seems like everyone is scared to talk to a female here. When I finally did find an employee..I had to basically yell "excuse me?" 3 times as he continued to walk away from me. Go figure the guy I asked for help, didn't know Jack shit! He had me walk around all these isle just to tell me "idk honestly". I decided to just leave and on the way out, I'm pretty sure it was the manager (female not wearing a vest, wearing a white sweater with keys wrapped around her arms) just looked at me and didn't say anything as well. So I guess 10 employees plus the store manager all need to take some training on CUSTOMER SERVICE. I won't be coming back here. I'll do the extra 10 min drive to Home Depot from now on.
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January 2023 by Carlissa S.
Just had THE BEST customer service experience at this LOWES. We purchased a floor model electric fireplace. We got a discount on it because its the floor model. Ann helped us for SO long making sure we got all the parts for it! Plus the store was quiet and not busy
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July 2022 by Irak A.
I ordered online and I live on Tooele, I drove down there to pick up and it wasn't ready, i waited 20 mins and kept telling me someone is getting it for me, I literally went to grab it myself and brought it to the counter and still "my order" wasn't pulled yet, I special order some gates and I got notification it was ready, sat there for over 30 mins so they could tell me they couldn't find it. Horrible experience
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July 2022 by Linda Ann B.
First of all I work there. I work in the garden. It's the best job ever. People are really nice and from what I seen they don't judge you. They except you as you are. They are willing to help. If I don't know something I will find someone who can help you. It's a great place to work and to shop.
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April 2022 by Scott P.
I went in looking for something specific, but didn't know exactly what it would be. I asked Teena and a light went off in her head and she found a rather unconventional but perfect solution. kudos to her!