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October 2023 by Carole Medley
Every encounter with Mountain America Credit Union has been positive. The employees are friendly, efficient, and professional. The online services are easy to use, and go into effect immediately. I am even glad to have Saturday hours available.
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October 2023 by Luis Lopez
I have been with MACU for many years and they’ve always done well. However, recently, they’ve been trying to upsell you even in the drive-through, and today they went too far. As I made a transaction, the guy working the drive-through (red shirt, kept calling me, boss) started small talking about my car. However, he then start asking me if I’m making payments, how much I pay and what my interest rate is all while being on speaker. This was a clear violation of privacy as other customers were in earshot of the speaker. Why would you ask such private information out loud like that? It was very predatory and I left feeling very uneasy knowing this employee has access to all my personal finance information. I expect this type of behavior at a car dealership but not my bank. Seriously considering banking elsewhere as upselling services is becoming more common here.
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October 2023 by Jerry Graham
When we arrived the teller was quick to greet us and was very knowledgeable about rates and options for CDs. We were very impressed. Plus they have very good rates right now.!
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September 2023 by denise cook
The teller was very friendly and pleasant too talk too. She took care of my needs quickly
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July 2023 by Jennifer Olson
Extremely friendly and helpful. Like small community banks were before ESG insanity crept in....
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June 2023 by Malorie Bigelow
I don’t usually leave reviews, but, I was at Mountain America today and I got the best customer service I have ever had. Emma was helping me, she was so so nice and went out her way to help me with a difficult situation I’ve been trying to figure out. She gladly asked for all of the information she needed, called someone to pull up what she needed, while we waited she conversated with me the whole time as well as making it known that she cared about her job AND my experience. There are good bank staff and there’s amazing bank staff and Emma was amazing! I definitely recommend going to this location and asking for her help if she’s available! The situation also went a little bit past closing time, and not once did she make me feel like a burden or keeping her from getting home!) Thank you Emma!
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June 2023 by R Hadlock
Mobile banking at MACU has some glitches. 1- Deposits are limited to less than $5000. 2- My last deposit of $4500 was rejected for being over the limit. I can't figure that out.I questioned why the limit was $5000; I was told it was for fraud protection. If someone is depositing A fraudulent check, I can't see how depositing it in person would be less prone to fraud than through mobile banking.My former bank Did not have such miniscule limits on mobile deposits. It's unnecessarily time consuming to need to drive to the bank to deposit a large check when mobile banking would suffice.Excepting for the aforementioned mobile banking limitation, MACU is an excellent credit union.
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June 2023 by Rick Hadlock
Mobile banking at MACU has some glitches. 1- Deposits are limited to less than $5000. 2- My last deposit of $4500 was rejected for being over the limit. I can't figure that out.I questioned why the limit was $5000; I was told it was for fraud protection. If someone is depositing A fraudulent check, I can't see how depositing it in person would be less prone to fraud than through mobile banking.My former bank Did not have such miniscule limits on mobile deposits. It's unnecessarily time consuming to need to drive to the bank to deposit a large check when mobile banking would suffice.Excepting for the aforementioned mobile banking limitation, MACU is an excellent credit union.
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May 2023 by cody johnson
Julie was so helpful and nice, I went in to get paper work to try and get a loan from check city to pay a couple unexpected bills but she helped me get a loan through mountain America right then, 5 out of 5 for sure would totally recommend her and this bank to anyone
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April 2023 by Marcia Somsen
ATM does NOT work on a regular basis. For several months at night there was a blaring announcement (now gone) saying that you were trespassing and to go away even when the ATM did work. Now there is no money or my card is rejected. This last time I went to another MACU ATM and had no problem with my card and got the cash I needed.
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March 2023 by Alexandria
Amazing experience with Treyson and Haleigh! Treyson was so experienced and knowledgeable. He actually made a huge difference in our life. Haleigh also helped and was super knowledgeable!! We came here for my husband but now after seeing how much they helped him and are always so nice, I'm switching over to MA too.
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February 2023 by Brittney W.
So me and my son went in there today to cash my change in. we used the change machine and it wouldn't print out are ticket. so I got the manager and he got my account info and said he would deposit into my account and call me when it was done. He never did. So the stole my sons money.
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January 2023 by Jen
As a member for about twenty years, I would have recommended MACU, but now I think it has become too much like a bank. My checking account was recently changed by them, so I am now charged a monthly fee. A representative I contacted said I received an email. This is not the personal experience and service I have learned to trust. I hope the focus will come back to the members.
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September 2022 by Sadie Blank
I've never had an issue at this location.9/8 Julie was beyond helpful and even offered to do something I didn't think to ask (cleaning up / closing empty savings accounts)
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September 2022 by James Elmer
Staff is professional and friendly but way overworked. If you are going to be open on Saturday, you need staff. Waiting an hour to deposit some coins in an account is a little ridiculous.
