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December 2023 by Isaac Riches
PLEASE READ THIS! We had My Buddy the Plumber come out 2 years ago to fix our furnace. They couldn't fix it so we paid thousands to replace the furnace. It sucks to replace a furnace, but it is what it is (so I thought). We had been happy with our experience until the past few days. There was condensation leaking outside the piping, so I called for a tune up. Turns out that the installers totally messed up the install and the condensation leaked into the furnace and is corroding the gas pipe, metal work, heat exchange, and has created an unsafe situation for my family. Though the furnace company warrants their stuff, since this is due to inept installers and employees of My Buddy the Plumber, it falls out of warranty. This is only a 2 year old furnace. So now we have to spend thousands more to either limp this along for another 2 years worth of life or buy another furnace. I had them come out multiple times during that first year (due to their loyalty program) to inspect the furnace and none of this was caught. RUN AWAY FROM THIS COMPANY. They are con-men and do not warranty their work. There are lots of reviews within 6 months to a year's worth of good reviews. But you can't trust those reviews due to the short time of owning those furnaces. Give it 2-3 years, and you would really find out that My Buddy the Plumber are terrible at what they do. Their inability to correctly do their work is DANGEROUS to anybody that is a customer. There should be a lawsuit against them and they should be held responsible for their unprofessionalism. Run Run Run away from them.
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October 2023 by Steve Swanson
The entire team was exceptional. The 70 year old furnace in my mom's house had past it prime and new parts just weren't an option. Everyone was friendly, informative and respectful to my Mom and her needs. I can't say enough good about the team that treated my mom like she was one of their own family. From the diagnostic to the replacement, these guys all exceeded my expectations in every aspect. Thanks Guys, you were great!Services: HVAC system maintenance
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October 2023 by Katie Allen
Holland showed up a little early. He was very professional and polite. He explained everything that he did and what he was looking for, and he said everything looked good with our furnace! I will definitely use My Buddy the Plumber again for future needs!
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September 2023 by DeWayne Ard
Preston was just so friendly and accommodating with our air conditioning needs. He diagnosed the problem quickly and followed up with both me and my wife.He provided us with good options to consider. He was professional in his service and respectful of our home and concerns. We really enjoyed having him come over.Service: A/C system maintenance
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September 2023 by YSE
We did our a/c tune up with Taylor H. today and had a wonderful experience. He arrived on time and is very personable. He gave us great tips on how to maintain our a/c and explained everything in detail while he was checking out our a/c unit. We did not feel rushed or anything. He is very professional and willing to help. Highly recommend.
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August 2023 by Melissa A.
I didn't want to write this review but after assurances they would fix the damage they caused they seem to have completely ghosted us. They did approximately $4000 worth of plumbing work on our home in Yalecrest about 6-8 months ago. The work has been fine but during the installation the technician dropped something in our tub and cracked it. We did not realize the damage at the time until we noticed water leaking from the ceiling in our garage a month later. They sent someone out to evaluate it and assured us they would repair the damages to the tub and ceiling but after multiple unreturned phone calls the tub continues to spider from the crack causing even more damage. At this point I may have to turn this over to our attorney...
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August 2023 by Becky Williams
Wow, what a positive experience. I had Robert and Jesse come to the house to do some massive repairs. We had a nasty water line break and it seemed very complicated! They both are great problem solvers and found a way to totally fix the issue and and make sure that it won't ever flood again! I'm very, very impressed with those two and grateful for their expertise and their professionalism!Just a week after we had a different leak and needed a plumber again. We called and Kyle Malstrom came to our rescue. He quickly fixed the issue but noticed that the pressure regulator was leaking on our main line! We are so grateful he saw that. He came back to fix that and bring our water heater to code and we opted to replace our very old water softener. He was very informative and did a great job. We will for sure have Kyle back! I'll be using My Buddy the Plumber for all of our needs!!
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August 2023 by Myrna Ambler
The plumbers Jess and Robert are welcome in my home anytime. They are real pros. Honest and knowledgeable. also very good natured. I will always have My Buddy plumbing as my only choice for any type of work in their business line. All employees I have talked to just make me want to stick with them I highly recommend My Buddy!Services: General repairs
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August 2023 by Chelsea Iverson
Korey came out to help diagnose my AC system same day I called. He quickly found the issue and got right to fixing it. He was super informative of how to care for my AC system which was very appreciated. Within an hour or so my AC system was working top notch. 10/10 would recommend!Service: HVAC system maintenance
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August 2023 by Rik Kruger
My Buddy The Plumber as a service oriented company has always exceeded a 5 star review. I have had Larry and Taylor as service technicians and both of them earned my respect and gratitude for their dedication to their work, customer and the company they represent. Good customer service is rare these days and if there were a genuine Old Irish Pub here about I would buy them both a couple of pints and raise glasses to being honorable gents.Service: HVAC system maintenance
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August 2023 by Jennifer Rigby
I can’t say enough great things about My Buddy The Plumber! I had a plumbing emergency and My Buddy did an amazing job getting my issue fixed. Scheduling was fast, easy and friendly with Jennifer and my tech Josh was extremely knowledgeable, friendly and he got my issue fixed fast! I highly recommend everyone at My Buddy the Plumber!!Services: Plumbing pipe repair
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July 2023 by Dorothy Norrington
We had an issue with our hot water heater. Mr. Buddy came out the same day to look at it. They made a recommendation and gave us options. We decided to replace it. They returned the following day. The service was great! Heath was very knowledgeable, answered all my questions and explained everything. I would highly recommend this company.Services: Water heater installation
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July 2023 by Holley S.
Terrible customer service. Missed paperwork, lack of response- responsibility and no integrity. Highly suggest hiring independent plumbers as it seems there is high miscommunication, and little follow through with front office staff. Just a frustrating experience. They also tried to sell us on a $1500 bill to take out a "broken" water softener/ I ended up calling the company who we had a warranty with for the actual softner myself, and they walked me through how to test everything. Turns out a water softener was not broken at all. Bad bad business.
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July 2023 by Stefan S.
As an HOA, we called My Buddy on a Tuesday and made an appointment for Thursday afternoon from 1-3. Once 2:45 pm rolled around on Thursday, we had not heard from My Buddy so we gave them a call. They told us the appointment had been rescheduled for a later date - without informing us why or when. We had taken time off of work to accommodate the appointment, so they dispatched another tech to come out NLT than 4pm. We Called back at 4:30pm and said they wouldn't be here until 6:30p. They never showed up - period. Not on Thursday, not the following day, never. I'd recommend looking elsewhere for a plumber. Can't speak to their work, but if getting them to show up was this hard, I can't imagine it being great service.
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July 2023 by Will Hoag
Preston is fantastic. And he came out as soon as possible to fix AC on the hottest day yet. We have air conditioning! Took care of the issue in the most efficient and honest manner possible. Any Hour Services failed to fix it and sent out an electrician who suggested a 500 repair on the break box was necessary. Preston magically fixed it without touching the breaker box. Crazy how that works. Will definitely work with Preston and my buddy again. Thanks!Services: HVAC system repair
