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August 2023 by Jp D.
About a year ago, I bought a 2016 Crosstrek from Nate Wade Subaru, and I must say that the overall buying experience wasn't the best. However, I did manage to find the car I was looking for. I interacted with Larry, who was a polite individual but had that typical car sales vibe. Then there was the loan officer, Tyler Jones, who seemed to use his physical presence to assert authority. After carefully considering my options, I decided to go with a 2016 Crosstrek, even though it had a minor bumper issue. The car was in great condition and had 77,000 miles on it, with a price tag of $22,000. In hindsight, I didn't negotiate as effectively as I should have. I was quite occupied with work and urgently needed a car, so I only asked for a $2,000 discount, but Larry could only offer $500. I take responsibility for not negotiating more assertively. Before initiating the loan process with Tyler, Larry asked me how much my loan amount would be. Without much thought, I mentioned it was $25,000. The paperwork with Tyler was processed quickly, which I appreciated because I was eager to complete the transaction. However, Tyler did mention having issues with the bank and loan approval, even though I had already been pre-approved. I just wanted to get everything done swiftly. During the paperwork stage, Tyler also tried to sell me additional items like a clear bra, which I knew was on the car already. This made me wonder whether they were unaware of the existing features or were trying to take advantage of the situation. It's worth noting that I was born with a facial deformity, which sometimes leads others to assume I might not be as aware or attentive to details. At my age, I thought I might be overthinking this aspect and failed to trust my instincts. The next day, I reviewed the contracts more carefully and was shocked to discover that they had charged me the full loan amount. Concerned about this discrepancy, I contacted my credit union for assistance. They investigated the matter and advised me to reach out to Nate Wade since something seemed amiss. I tried contacting Nate Wade's HR department and even reached out to the owner but received no response. Subsequently, I decided to have my car serviced at Mark Miller, where the service has been more transparent and trustworthy. My experience with Nate Wade has left me with a strong recommendation to steer clear of them. Additionally, I plan to switch credit unions to ensure I have better support in future transactions. Looking back, I regret not listening to my instincts and advocating for myself more effectively during the car-buying process.
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August 2023 by Chantz W.
While my car buying experience was great the service center is terrible. Long story short they cut corners, and don't listen or take proper notes which has left me paying thousands of dollar in unnecessary repairs and still having issues which they will then blame on you. Also the managers leave early and are consistently unavailable.
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June 2023 by Emily M.
I bought my car here a Crosstrek. The team was beyond helpful, honest, and straightforward. I would recommend this dealership to anyone.
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May 2023 by Spencer C.
It doesn't matter if your are buying a car or servicing your car. Nate Wade is top tier. When purchasing my car in 2021, sales was very honest with me. I never felt pressured to go through with the purchase. Even with all the supply chain issues, I never felt duped. Now, two years later, my experience has shifted to the service department. They are fast and efficient. Recently, I stripped two lug nuts when switching out my snow tires. I went on a weekday morning and was in and out in about 90 minutes (had an oil change at the same time). Not to mention the all the free drinks and snacks in the waiting room.
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April 2023 by dave cooley
I've always heard dealerships were expensive. It was half what the parts store would charge if they carried it.. Friendly people and quick.
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March 2023 by Bruce D.
Bought two Subaru from an other dealer in SLC area Not happy with this dealership, didn't return calls, not happy with the financing manager and overall transaction I would not recommend this dealership
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February 2023 by Claudia A.
Recently bought a vehicle from Nate Wade. I have heard good things is why I decided to go with them. Initially I was happy, but when I got home the tire monitoring sensor came on. I took it in and mentioned the tire sensor was faulty. They said everything was fine. Woke up the next morning and had a flat tire, but the tire monitoring system said I had 30psi. Clearly he didn't look at it. Not very professional at all.
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January 2023 by Natalie L.
Shout out to Mike from the shuttle service! Mike was timely, patient, and a very careful driver. I got to work on time--love this service!
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December 2022 by Kym S.
I did not anticipate changing my fluids over for winterization. I realized my error when my windshield fluid froze ..... I arrived at the local Subaru dealership Service Center and there were already 9 vehicles in front of me. They were still able to accommodate me with an exit time of approximately 45 minutes. Wow!!!!!! Specifically Mr. Kenny Lee. THANK YOU !!!!!!! You are a godsend. Please provide this man a sizeable raise. Seriously, his professionalism and candor was above and beyond what is expected. They have an extensive amount of open bays. They expedite everyone and bring a peace of mind when you require service. Their waiting area offers fresh coffee (and not the crappy atuff), carbonated beverages, water, tea & snacks. All completely. If you're considering service on your Subaru, please do yourself a favor and go to Nate's Subaru of Salt Lake City.
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November 2022 by Kyle K.
This place prioritizes getting your car in and out quickly. Unfortunately, this is not great because they don't care if your problem is addressed. The mechanics get paid per job not per hour. This incentivizes rushing not quality. Go anywhere else and you will likely be better served.
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October 2022 by Andrea C.
I wish I could give a good review, I thought I was getting great customer service so I put money down on an Outback after being told that they could get my monthly payment lower than my current monthly payment. I waited almost 2 months for the Outback I ordered, I was on my way to do the trade in and pick up my new Subaru then I got a call telling me my interest rate was 12.95% and my payment would be over $100 more a month than what I'm paying now. I feel like they could have been more up front with the monthly payment, and wouldn't have to wait 2 months to figure the monthly payments out.
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October 2022 by W G.
My wife was passing through town, when multiple dash lights turned on. She was towed to nate wade Subaru and even though she told them the car was messed up, they put a battery in it and told her it was good. Completely blew off a woman, like she doesn't know what she is talking about!! I drove 700 miles to get her and fix the car before driving it back home! NEVER AGAIN!!!
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October 2022 by Sarah R.
I seriously cannot get over how incredible the customer service is here!! I've never written a review on yelp but I couldn't help myself. I never want to own another car because I feel like they roll out the red carpet for me. It's always the easiest and most simple process whenever I go! And the rep Jake is so on top of it and kind. I hope everyone buys a Subaru just so they can get treated like this.
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August 2022 by Olivia Dotson
After trying way too many different car shops, I finally “caved” and tried the dealership service department… WHY DID I NOT DO THIS SOONER?! They provided fantastic service, quality work, and were trustworthy. Of course, they took longer than they quoted me (7 hours instead of 3), but that’s just the joys of getting your car fixed. So grateful to have my car fixed and to have had it in good hands! Derek was great to work with!
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July 2022 by George S.
Excellent buying and service experience. I recommend them without reservation. Many amenities for customers while getting oil changed and other services.
