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December 2023 by Joel Adams
Allyson was of great help resolving a Rolex related problem which had no origins whatsoever with this store. Going the extra mile & treating a customer who was quite obviously not a billionaire has left a lasting impression on me. I will always be grateful for such knowledgeable and skillful service. I couldn’t have been treated better if I was the King of the United Emirates.
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December 2023 by ryan mertens
Came to the store to have a bracelet on a watch looked at and a bracelet on another watch changed out, both of which weren’t purchased at this location.Bruno saw me walk in the door, and approached me within a matter of seconds, offering to help, immediately took both time pieces downstairs, and returned probably within 10 minutes with both of my needs met, no charge.This is what was so impressive to me.I’m blue-collar made, which means I walked into the store with gray sweat shorts on, and a bobcat excavator hoodie on.My family and my business do incredibly well for ourselves, and are in a position to shop at a boutique such as this, although, I certainly don’t present that way by exterior appearance. Not only was Bruno amazing, and treated me with the upmost respect, but while he was servicing my time pieces I had no less than three other sales associate come by and ask me if I needed anything and made sure that I have been taken care of. This one interaction is enough to make me a lifetime customer. It’s nice to see sales associates that understand what one of the biggest material mistakes in retail is judging a book by its appearance. Thanks gentlemen, we will see you again soon.
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December 2023 by Joel A.
I won't go into details of what I needed but will say these folks helped me greatly & with no profit to them involved. Allyson in particular went the extra mile to expedite an answer for me in a matter that could have cost me 9k without her help. Truly wonderful service which I wish I could reward with more than a great review. I will definitely go out of my way to give these folks my business in the future.
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November 2023 by Dom J
We had my wife's wedding ring rebuilt by OC Tanner. Alex, the Master Jeweler went above and beyond to rebuild the ring to perfection. It was an incredibly complex custom design and we wanted it rebuilt after diamonds started to become loose on the original design (not done by OC Tanner). All in all, their customer service and communication was top notch. While OC Tanner isn't the cheapest option (by any means), you get what you pay for and the quality of work speaks for itself. I was also happy to support a local, long standing business in our community.
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November 2023 by wessel vos
Walked in a about a week and a half ago and had the pleasure of dealing with Cathy. Explained to her I'm looking for a dressier watch for a wedding coming up. I heard some rumors about the situation with Rolex, so wasn't expecting to walk out with a watch that day.Cathy respectfully explained the situation, let me try on whatever I wanted and took time to answer all of my questions.It was an overall very pleasant experience.Thank you!
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October 2023 by David Wicai
I have been working with John for several years now and it has been such a great experience. My wife wanted a specific Breitling that they did not have in stock, but John got it for us within a week or so, and she absolutely loves it.Really everyone there is wonderful and willing to help out with anything you need.
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September 2023 by Jeremy Christian
I had a fantastic experience with OC Tanner Jewelers. When I shop, I do a lot of research and know what I want before I go. But I still was going to wait a bit before I purchased. Since I was in Salt Lake for the weekend, I decided to stop by and see the Omega Seamaster 300 Blue, if they had one. When my wife and I walked in, we were greeted politely by Bruno. I asked about the Omega and he said he just received one. He took me to the 2nd floor. Bruno did a great job of answering all of my questions about the watch. We could tell his passion for what he does. He made seemingly complex concepts easy to grasp. He had a very pleasant demeanor. He was not in a hurry and made sure all of our needs were met. We felt as though we were the only people in the store. I was very pleased to decide to make my purchase right then because of the excellent way we were treated. My wife mentioned how much she enjoyed the visit and interacting with Bruno as well. Would highly recommend OC Tanner and will be using them for future purchase. Thank you Bruno!!!!
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August 2023 by Jacob Mazin
O.C. Tanner has earned my respect, trust and my business for the total professionalism and knowledge of the brand that they represent. Salvo in particular has been nothing but the best, I give 10* review!!! Most professional and knowledgeable watch advisor I have have ever had the pleasure of dealing with. I am delighted with the experience and look forward to a long and fruitful relationship.
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August 2023 by Andrew S
Thank you John for making my first purchase a memorable experience! He is so knowledgeable and it is a joy to listen to him explain the history behind the watch. Looking forward to my next experience!
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July 2023 by Jack SIsti
The customer service here is absolutely unmatched- I have spoken with Justin & John and the both of them are not only very kind but also incredibly knowledgeable about the timepieces that are on display.Being young poses the difficulty/challenge of not being taken seriously or salespeople assuming that I have no serious interest in making a purchase, but both of them treated me with the respect and service that I think they would’ve treated someone who “looks the part.”I both intend and look forward to making a purchase here in the future.(P.s., the sparkling water was great.)
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July 2023 by Jorge Beltran
Wow! 6/5 stars if possible. Amazing service and fountain of knowledge. Thank you Bruno for your time and quality service. While I left without a new Rolex on my wrist, you first have to understand how the market works and the complexity of these watches. While I'll patiently be waiting in the queue, I really am grateful I got to sit down with Bruno. If anyone is curious, wishes to learn more, or even join the queue with me ;) Bruno and O.C. Tanner Jewelers is the place to go.
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July 2023 by daren barney
I had a wonderful experience with OC Tanner in Salt Lake City. John was excellent to work with. He helped me acquire a watch that I have wanted for a long time. John was knowledgeable, professional, and kind. I would highly recommend John and all those who work at OC Tanner in downtown Salt Lake City.
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June 2023 by Gianpiero S.
I am thrilled to offer my praise to the exceptional Rolex service. Their professionalism and expertise truly stand out, as they consistently deliver outstanding results. Their attention to detail and commitment to customer satisfaction are commendable, leaving customers like myself feeling confident and grateful for their exceptional craftsmanship. The Rolex watch repair service team has undoubtedly earned their reputation as masters of their craft, ensuring that every timepiece entrusted to their care receives the utmost care and skill. Tucker deserves a multitude of high praise for his patience and overall knowledge he brings to the profession. I highly recommend the watchmaking team and plan to refer a ton of business in the near future.
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June 2023 by Brenda M.
Cathy and Bruno have earned customers for life. I have never been more impressed by product knowledge and customer service. It is an absolute joy each time we visit O.C. Tanner Jewelers. I will go out of my way to shop with Cathy and Bruno. Absolutely top notch experience. Thank you!
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June 2023 by Andy Hodapp
Recently purchased a used Omega Speedmaster online and wanted to make sure that it wasn't due for a service soon. I found they were the closest authorized Omega dealer to me. Walked into the showroom and they were able to check the watch and determine it was running well. The team seemed very knowledgeable, friendly and willing to help. Their showroom is beautiful and they seem to have a very good selection of watches and jewelry. Will certainly go to them for any of my watch related needs in the future.
