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March 2024 by Jason Violet
OrangeTheory Fitness in Sugar House is fantastic! The coaches are incredibly motivating, making every workout enjoyable. They excel in adjusting and modifying workouts to suit everyone's abilities, making every session fulfilling. The program is both challenging and rewarding. Highly recommend!
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March 2024 by Natalie Pesque
My family joined a month ago and had been loving the workouts here together but are seriously considering cancelling our membership after today’s class. The volume of the music is always really loud so I ALWAYS wear concert level hearing protection for my ears- however this time the microphone the coach was using was 10x what should be legal levels.. 3 of us asked the coach multiple times to lower the volume and only minor changes were made. Hearing loss is permanent and everyone in that class likely had permanent damage afterwards… even with my ear protection AND covering my ears with my hands it was too loud. Very disappointed and concerned for members here.
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November 2023 by Elizabeth “Liz” McCoy Doubek
Enjoyed the classes and everyone seemed really nice, but when I had to cancel my membership it all unraveled. In a world of nickel and diming for profit, I was hopeful that a community gym might be different. I was wrong. Yes, I signed the paperwork. I knew I did not retain all of the information. So I asked multiple staff members multiple times about the cancelation policy. It turns out the verbal answer did not match the actual policy. I trusted the verbal answer I was wrong. So yes, I will pay the extra money and I will admit I did not read the fine print. That is frustrating and sad but I get it. What is not OK, for me, is the lack of integrity Orange Theory demonstrated by not being willing to admit their mistake: that the verbal information offered - which benefitted them financially - was inaccurate. For me it is not about the money (something for which I am grateful) but the lack of willingness to admit that maybe, just maybe, their front line staff need additional training to ensure their verbal answers to questions actually match their written policy ...
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October 2023 by Tommy Burnett
If you do one thing for yourself come to this OTF location. The staff is absolutely incredible. This includes the front desk staff and the coaches. Coaches are knowledgeable, kind, and truly know you. Front desk staff are so welcoming and willing to help with anything you need. This place feels like a family. My wife and I look forward to our workouts every week.
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September 2023 by Mark Cheminant
The staff at OTF sugarhouse is awesome. Always friendly and engaging. The workouts are great and always challenging. They really take the guess work out of working out. I show up follow the coaching for an hour and leave having had a great workout. Calories burned, splats earned, and happy.
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August 2023 by Laura M.
This is the absolute best experience I have ever had during a workout. All of the coaches in Sugar House care so much about the people that attend their classes. They make an effort to make anyone new or visiting feel comfortable. During class they help with adjustments and encouragement. I always felt that I had the tools I needed to push myself in each class. I have been to a lot of other locations around the country and some out of the country, and none of them compare. Even after moving out of state, I genuinely miss the studio every time I go to an OrangeTheory class now haha. The staff is awesome. If you’ve tried Orangetheory before, but not at this location, I definitely recommend giving it another chance!!
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August 2023 by Cali Cheminant
I love the workouts. I love the staff. I love the PEOPLE OTF attracts. People who care about health and staying active. The atmosphere is positive and invigorating.
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August 2023 by John Barkiple
What a great gym! After coaching 5000 classes, she knows all about that base — push pace and all out, too!! And now it's time to surge!!!
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June 2023 by Ty Durekas
Fantastic studio with clean machines and great trainers, shout out to Julie and Peter!From the moment you walk in (how you’re greeted) to the overall one hour experience I recommend this studio a lot. The workouts I’ve participated in are hard but you can go at whatever pace you like!
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June 2023 by David Drockton
Hear ye! Hear ye! A three part tale of how to lose loyal customers and alienate people.Disclaimer: I love orange theory workouts and every coach I've worked with at this location and really any location. This review is no reflection of the coaches at this location, but rather the front desk staff, Orange Theory corporate, and this location's management.Part 1: My troubles began when I transferred back to this location from the Downtown location after moving to Sugarhouse. I was told by the SLC Location that I could get the same rate for my unlimited membership that I was paying at the Downtown SLC location if I transferred to Sugarhouse. The front desk at Sugarhouse was adamant that they could not match the rate. Luckily, I'm not your typical passive-aggressive Utahn that just rolls over and accepts such nonsense. Lo and behold after 5-10 minutes of arguing with the front desk person, she suddenly and miraculously remembered that they had a membership that COULD keep my rate where it was.Strike one: dishonesty.Part 2: Orange Theory corporate decided unilaterally to"improve" their heart rate monitor algorithms. I had previously provided a VO2 test to correct my heart rates zones to the Downtown location because I'm an outlier, and the default zones are wildly inaccurate for me. This new change cleared out my heart rate zones with no notice and forced me back into incorrect zones. I get that the front desk of a local gym has little power to change this, but they acted extremely put out every time I brought it up. A little empathy goes a long way in customer facing work, and you are the corporation to the customer .Strike two: lack of ownership and empathy.Finally, I've worked out at Orange Theory's across the country as I often travel for work: NYC, DC, Boston, Kansas City, Denver, LA, San Fran, etc. I always ask for what I think is a reasonable accommodation of starting on a treadmill if one is open. Never once has someone ever argued with me about it. In fact, most orange theories outside of Utah ask where you'd like to start if stations are open. Enter Sugarhouse Orange Theory... Today was the final straw for me. The front desk person flat out lied and said a treadmill was not available after I asked multiple times. There were 4 open treadmill stations once I got into the room. She said to me verbatim after I asked one time: "I know that you like to start on a treadmill, but you're starting on a rower today" with a strange sort of power hungry glee in her eyes.Strike three: lack of empathy and dishonestyThree strikes, you're out. Orange theory ain't cheap. I can go to any old gym and use any open piece of equipment I want for a fraction of the cost. Do yourself a favor and pick any other location but Sugarhouse as your home gym in Utah if you're going to do orange theory. One of the worst customer experiences I've ever had. #notworthit #wearentheretocatertoyou
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June 2023 by David D.
Hear ye! Hear ye! A three part tale of how to lose loyal customers and alienate people.Disclaimer: I love orange theory workouts and every coach I've worked with at this location and really any location. This review is no reflection of the coaches at this location, but rather the front desk staff, Orange Theory corporate, and this location's management.Part 1: My troubles began when I transferred back to this location from the Downtown location after moving to Sugarhouse. I was told by the SLC Location that I could get the same rate for my unlimited membership that I was paying at the Downtown SLC location if I transferred to Sugarhouse. The front desk at Sugarhouse was adamant that they could not match the rate. Luckily, I'm not your typical passive-aggressive Utahn that just rolls over and accepts such nonsense. Lo and behold after 5-10 minutes of arguing with the front desk person, she suddenly and miraculously remembered that they had a membership that COULD keep my rate where it was.Strike one: dishonesty.Part 2: Orange Theory corporate decided unilaterally to"improve" their heart rate monitor algorithms. I had previously provided a VO2 test to correct my heart rates zones to the Downtown location because I'm an outlier, and the default zones are wildly inaccurate for me. This new change cleared out my heart rate zones with no notice and forced me back into incorrect zones. I get that the front desk of a local gym has little power to change this, but they acted extremely put out every time I brought it up. A little empathy goes a long way in customer facing work, and you are the corporation to the customer .Strike two: lack of ownership and empathy.Finally, I've worked out at Orange Theory's across the country as I often travel for work: NYC, DC, Boston, Kansas City, Denver, LA, San Fran, etc. I always ask for what I think is a reasonable accommodation of starting on a treadmill if one is open. Never once has someone ever argued with me about it. In fact, most orange theories outside of Utah ask where you'd like to start if stations are open. Enter Sugarhouse Orange Theory... Today was the final straw for me. The front desk person flat out lied and said a treadmill was not available after I asked multiple times. There were 4 open treadmill stations once I got into the room. She said to me verbatim after I asked one time: "I know that you like to start on a treadmill, but you're starting on a rower today" with a strange sort of power hungry glee in her eyes.Strike three: lack of empathy and dishonestyThree strikes, you're out. Orange theory ain't cheap. I can go to any old gym and use any open piece of equipment I want for a fraction of the cost. Do yourself a favor and pick any other location but Sugarhouse as your home gym in Utah if you're going to do orange theory. One of the worst customer experiences I've ever had. #notworthit #wearentheretocatertoyou
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February 2023 by Chadwick Davis
Love the spirit of this place. I can turn my brain off and just focus doing what the coach says without over 'brain'ing what I think I can or can not do.But it isn't cheap! They charge $120 for their arm band and mine only lasted just beyond the 1year warranty so that is another $10/month on top of the monthly fee. It's also pretty packed and the classes fill up so if you're the kind of person that has a chaotic schedule and can't reserve your spot days/weeks in advance, then it may not be for you.Those negatives aside, this is the only place I've found that motivates me to come in regularly and it has helped me move my resting heart rate into a healthy range. I'm probably going to be a lifer.
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December 2022 by Jillian Springer
If you’re looking for an intense workout that keeps you in shape, this is place is it! I’ve been going for years. When I stopped going to be safe during Covid, I was out of shape despite continuing to workout. When I returned to OTF, my fitness level immediately improved. The staff here at OTF Sugarhouse are amazing and so welcoming. Highly recommend
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December 2022 by Sarah F
I have been going to Orange Theory and have loved my time there. The coaches are amazing and workouts are very challenging. Today I unexpectedly did not have enough gas to get to class. I had to stop and fill up. This studio also does not have any parking at this time so I had to park across the street. Unfortunately, I was 9 minutes late to class. When I came in the team at the front desk denied my entry. I completely understand not allowing entry if my spot has been given to someone else. I also understand if I have never taken a class before and therefore would create an unsafe environment by joining. This class was basically half full and I have gone countless times. The workout structure rarely differs class to class. I am very disappointed that this studio does not take into account human inconveniences and pairing that with the fact that they no longer offer parking steps away (which ultimately adds extra time to the front door). Sadly, I will be joining one of the countless other gyms.Hopefully in the future this institution will look at their members as people and not just corporate numbers.
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December 2022 by Alison Reilly
Jayden and Colton were both incredibly helpful when signing up for my new membership! They were both super welcoming and knowledgeable , along with Jeff the Coach that was leading the class. Excited to keep coming!
