REI is a vibrant outdoor retail store that focuses on providing quality gear and clothing for outdoor enthusiasts. The store is spacious and well-organized, featuring a wide variety of products for different adventures. Customers consistently praise the staff for being friendly, professional, and knowledgeable, often going above and beyond to assist with specific needs. For instance, one customer received exceptional help in the bicycle department when a tire issue arose, while another found excellent backpacking gear with the guidance of a patient employee. The store also offers valuable services, like an annual pass for national parks and helpful recommendations for outdoor activities. Overall, REI is dedicated to ensuring customer satisfaction and fostering a love for the outdoors through their quality products and enthusiastic staff.
Today Dominic helped me out out in the bicycle department and thought there was nothing in stock for a tire line and he found a solution and then the old tire popped like an explosion he gave me a new free tire he went above and beyond!!!!!
August 2025
Bike shop had excellent service and was very helpful with my issue. Gave me really good explanation and ideas to fix it.
August 2025
Excellent REI location, good selection and close to cottonwood canyons
