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April 2024 by Tito Arellano
My traction control keeps turning on. It thinks there's a car in front of me and my adaptive cruise control is now inoperable. Should disclose to customer with new car that a calibration probably is needed.
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March 2024 by Ben W
I was hit by a rock which left a very large crack in my windshield. My insurance provider recommended this location which I agreed was acceptable. I scheduled for service which took approximately 6 hours to be completed on a 2022 Subaru Outback.When picking up my vehicle that night, just before closing, I noticed that there was a significant scratch on the inside of the windshield. Mistakes happen, so I contacted them and scheduled a second appointment to have my windshield replaced again.Again I did not have a vehicle for the majority of the day and had to pay for rideshares to get to/from the location. After picking up my vehicle I noticed that there was significant wind noise coming from the top center of my windshield and they had spilled sealant on the right a-pillar of my vehicle.I contacted the location again and had to make a third appointment to have the windshield replaced again. They ordered a new a-pillar and said they would replace it while replacing the windshield for the third attempt. They ended up spilling sealant on the left a-pillar of my vehicle. Eventually they replaced both a-pillar covers.At this time, my windshield if fine, but the a-pillar covers, which were incorrectly installed, now frequently fall off. As this service was not provided at a dealership, it is no longer covered by warranty under the manufacturer.After not having a vehicle for nearly three whole days and having to pay for rideshare on each of those three days, I am left with a vehicle that could have the a-pillar covers fall off at any time. This is a significant driver distraction when it happens which is a safety concern for me.Overall, I would not recommend this location to anyone and will not be returning in the future.
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March 2024 by Wade Hammons
Excellent customer service from the front desk. Service was done quickly. Had a very good experience.
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March 2024 by Larry Houghton
Friendly and capable people. Happy to serve customers.
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February 2024 by RL Brimhall
The technician was nice and professional. Also, she seemed to be very knowledgeable.
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January 2024 by Alpha Featherfeet
Trinity made sure we were taken care of quickly and professionally. Definitely recommend this location for windshield replacement
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December 2023 by Scott Marshall
We had 2 windshields replaced at this location. The price was competitive and the service was well above average. The staff were knowledgeable, super friendly and extra helpful. They went above and beyond in all areas. I highly recommend this business!
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December 2023 by Quentin Grimaud
Excellent!We are two French people on a trip and they helped us out during the day!Our wind shield was broken and they went straight to BMW to get a new one.Matthew stayed until 7.30pm so that we could leave the next day and Krease was very nice.Would recommend, very friendly staff.
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November 2023 by Sheena A
Love the mobile service and convenience of the site and text notifications. Our technician called when he’s on his way and kept a close communication throughout the process.
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October 2023 by Tom R
Found out my insurance hadn’t approved the replacement yet and the nicest lady in the world, Sheryl, helped me. My tech, Spyder, did an excellent job replacing my windshield and kept me in the loop during the entirety of the replacement. Thank you Sheryl and Spyder for the excellent service!
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October 2023 by David Schaat
Safelight Glass Co.Perfect Service ReviewThe front windshield of our 2018 Hyundai Kona was replaced on site here in West Valley City, Utah by Safelight’s technician (Joshua). The overall price was competitive and the Safelight website made providing the needed information and scheduling an appointment hassle free. Joshua, the Safelight technician was prompt, friendly, professional, informative and provided outstanding service. I highly recommend using Safelight for your automotive window needs.Sincerely,Dave Schaat
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September 2023 by Travis Matthews
Service here is amazing! Just has my second windshield replaced; they are super flexible, communication is great and Spyder my tech did a fantastic job and explained everything about it. Will be my only go-to for glass repair going forward.
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September 2023 by sarah johnson
So far not impressed.Was given a bulky aftermarket window the makes everything off center and feels like I lost 25% of my window to a very bulky piece of plastic for my camera which hardly could be seen prior.Not only do I absolutely hate this window already and not trust my system’s camera assistance now, but top it off with good sizes scratches to the metal outside the window and my hood.The paper with the part number of the wrong window for my car was left inside my car as well as a pair of safety glasses… I get forgotten items that’s human error… but the rest is not professional.I could have paid much less for the correct windshield and not make a claim to pay a large deductible and a possible raise in my insurance premiums for 2nd well maybe 3rd (if even) rate work.
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September 2023 by Q
I recently visited Safelite located at 1834 S 4650 W, Salt Lake City, UT 84104 to repair the damage on my car. However, the technicians placed distorted glass in my car twice and the second time it even had a chip in the glass. They canceled the appointment scheduled for September 5, 2023, to fix it. To make things worse, they assumed I was on vacation from Mississippi and provided me with subpar glass, despite my witness being present. As you can see in the photo, the chip was behind the piece of tape. They admitted they could not fix it that day but instead of honoring their warranty they canceled the appointment before the 5th.
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September 2023 by William Rankin
Didn't have the parts to repair my vehicle glass. Had to wait over a month with broken window until parts arrived. Did not show up, did not call on day of appointment. No phone number to call and find out what's going on.
