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November 2023 by Brad Grizzell
The staff treats you with compassion, empathy, and kindness!!! They go above and beyond to help make sure all your needs are met!!! Definitely recommend!
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September 2023 by Donna S Tei
Giving you thanks SSFCU especially Kandi Hyde. Her unmatched service provided so much clarity & first time resolution with our HELOC process! We are actively working on our 2nd investment property.
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August 2023 by Elizabeth “Freya” Shott
Chaky took the initiative to call me and let me know that I had prequalified for a credit card. The process was easy and all my questions were answered. I would definitely recommend Security Service for any and all of your financial needs.
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July 2023 by Dolly M
February of last year I had the same issue with this bank. I have been making my payments with this bank fine after the branch manager apologized for the employees and their made-up rules and behavior. like I had said the last time I have no problem handing over my ID, Passport, social security, and my offspring for crying out loud just so you can receive my cash payment of $204.00 because apparently it’s become illegal to use US currency with out an ID! I’m making a payment with my account slip you have all the information above I just mentioned. Send me proof of your policy. Post this information about this policy at your branch and make it clear! I had originally deleted my last review because I received a call from the branch manager apologizing stating there was no such policy and apologized for her employees and their made-up rules, but it seems like nobody is on the same page at this branch if things have changed since my last review I deleted inform me properly send your paying customers these type of policies and rules.
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July 2023 by Gabriel Gardiner
I came in needing some help on some transactions and Josh the Assistant Manager was determined to help me in anyway he could. Really a great experience!
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June 2023 by Kylyn
Very frustrated, deposited a check in the atm 3 days ago and had no idea they hold it and I can’t access those funds for a few days, bills have gone through, overdrafts fees have begun and my rent will be past due. Not sure why I can’t access money I deposited. Will be leaving this bank.
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May 2023 by monica mascarenas
I have been with SSFCU for many years. I have done all of my loans through this SSFCU. I have never been disappointed. They have always been fast and efficient. I always take my business to Kandi Hyde. She is very helpful and knowledgeable of all of the products the credit union has to offer.
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May 2023 by Zu
After feelings unsure of opening an account, Chaky helped me feel comfortable in a way I can trust him and the bank. They made me feel familiar to opening an account and building a great relationship. Thank you, thank you, thank you.
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April 2023 by Brooke Rolfe
It was awesome! I was so nervous about getting a credit card. I was quickly reassured with valuable information not only on a credit card, and smart ways to use it, also information on benefits I have with my current account and what I can do with the mortgage options with SSFCU in the future. I left feeling so much better and with a set plan financially for my future. I appreciate the staff that sat with me and answered all my questions. So great!!!
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March 2023 by Diane Thompson
The transactions took way too long. We were there almost 4 hrs. We did 3 separate transactions and the paperwork was very hard. We were patient, teller was kind, but should be simpler than we experienced.
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January 2023 by Barry L. Johnson Sr.
The charming lady who helped us was very professional, efficient and knowlegable. As our first business transaction, she made it very good. One problem however, we were told by an employee that priority is given to clients who transact business at the walk-up tellers first and clients who need to sit at a desk for assistance, are given second priority. This nearly turned us away from establishing an account with a deposit of 25K. We'll see how things go.
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December 2022 by Mary Louise Arnell
Chaky deserves 20 stars! He is always helpful and so patient to help me. I appreciate his commitment to customers. He's awesome!
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September 2022 by Oche Emmanuel
I am extremely satisfied with all the help Mrs. lilian wilson, She have a good understanding of all the processes and are always receptive to my needs. The platform was very helpful. I strongly recommend this wonderful manager of mine, she perform a great work and strategy on my investment, and now I'm earning profits every week just because of Mrs. lilian wilson effort and trust, thank you madam for this opportunity of investing with your platform I'm so much grateful,
You can also contact her at
Email:
[email protected]
WhatsApp: +12485090477
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August 2022 by Paul Searle
I've never liked going to the bank until coming here. Being greeted each visit with a welcoming smile by someone that knows my name changes the experience from a drudgery to something I look forward to. A big thank you to Lett for going above and beyond! Lett and her manager have been amazing in getting me through the steps to finance my yard remodel. Thank you so much!
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August 2022 by James Rico
Opened a new account today and was very impressed by the service I received from a young man (Chaky X). Thank you for your kindness and professionalism you gave me and you really made me feel welcomed. I wish other credit unions were the same.
