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February 2024 by Suzette Nielsen
This place is so cool to shop, It's so hard to resist, you'll find something you like for sure. The staff are very helpful.
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December 2023 by Natalie Morrison
I just absolutely love this store and all the girls that work there they are all so friendly and so helpful. Thank you so much Paula and Lauren for specifically helping me you guys are amazing.
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December 2023 by C C
***UPDATE 11/27/23***I went back to try to get a foundation match, and still no success. I was helped by Lauren, who was absolutely wonderful. She was kind, patient and was determined to help me get that right match. She really should get a raise. I upped my rating a star because they do care at this store. I'm always greeted and made to feel welcome. I hate my skin and I get anxiety just thinking about having someone look at my skin so closely, and the staff at this store have always made me feel at ease.I don't think Sephora's staff are necessarily at fault for my struggle for the right shade of foundation, not completely at least. At the Fashion Place store, one girl told me my skin was lacking moisture. I knew she was wrong. She grabbed another girl to help match me and this girl told me I don't have a moisturizing problem. I have oily skin and that's what's causing my makeup to slide off my face.There will always be training issues, and some bad info will get out occasionally. I think a big problem is with their color matching system. It's flawed. I am biracial and finding a shade has been a struggle. This is common among biracial women and WOC. The Color IQ system doesn't work well, it's not accurate. I've had this thing on my face more times than I can remember, and it always resulted in a mismatch. I think Sephora needs to move on from this tool and find a better way. I don't know why Sephora still uses it. I've never had an accurate reading. I've even had conflicting readings. If you look online, you'll easily find many people who haven't gotten an accurate reading. If this device doesn't work for a large group of your consumers, why continue to use it? I've wasted several bottles of makeup trying to find the right shade, only to end up having to return it. It's wasteful. Maybe get a light bulb, like the NorbEVERYDAY-SUN light bulb, to look at foundation swatches, or even take customers outside to get a better idea of the shade. The store lights make it hard to judge.All in all, I do love this store and the people that work there really do a great job. It just boils my bunny having to back and forth to find makeup that matches my skin and still not being able to find it.*************************The products this store sells are high quality and they offer a wide variety of options to choose from. The staff are always friendly and I'm always asked if I need help within the first few minutes of entering.The one big negative that cost them 2 stars is the fact that I have yet to get a successful foundation match. I've gotten matched a few times (a couple times at this location and a few times at other locations), and once I get home and use the foundation the first time, the color is not right.I have aging, oily skin and I will be given foundation that magnifies all imperfections and then slides off my face within a few hours. The girls that have helped me with foundation matches are really young and have perfect skin. I don't know if they have enough knowledge to recommend makeup to customers of all ages and skin types.
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December 2023 by Goli J
Great store. a girl helped me and they had some black friday deals.
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November 2023 by Carrie Setty
I am very disappointed in my visit to Sephora last Monday. I work in politics and have just arrived Sunday to Salt Lake City Utah.. I was out doing a bit of shopping and realized my lips were very drive from the climate change, and I had left my moisturizer so I stopped in for one. The beauty advisor after hearing what I needed took me to an Another advisor, who said she would do a procedure .The beauty advisor after hearing what I needed, took me to a Another advisor, who said she would do a procedure on my lips that would hydrate them.. this procedure included a solution being placed on my lips and then a suction machine put over them. I was also sold a lip mask. Come to find out this procedure is for pumping not moisture and I ended up with cracked and bleeding edges all around my lips. Not to mention the mask was not what I needed as a daily let moisturizer it’s a nighttime treatment that you were to put on your lips. I have to speak with voters and candidates on a daily basis and look as if I had been hit in my mouth. I called customer service to make a report of this. The woman was very nice and did take down what I told her but I was not offered any solution. I spent over $55 on a procedure and product I didn’t mean and I’m in worse shape than when I arrived . No replacement product or any type of compensation has been given to me with the exception of some points added to my account that I’m not able to use. I am very disappointed in this trip to Sephora, and cannot trust them to go back.!
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October 2023 by Blanca Esperanza
The attention was bad. First time that has happened to me in this store.
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October 2023 by Alexandria Daria
I flew in from San Francisco and noticed I ran out of sunscreen, so I came here to stock up on a tube of Innisfree. The sales associates were cordial, but no one assisted me which is fine because I've been shopping at Sephora for almost 15 years. I'm just surprised that this location is a little on the messy side with the testers all over the place. Also, I found it interesting they didn't have a security guard in the front. I guess they only have that back at home in the Bay Area!
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August 2023 by Ed C
Didn't have perm relaxers.
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August 2023 by karina “Kary” Carnero
Wide variety of cosmetology brands and testers in stock, a dream. love the place
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August 2023 by Adriana Venegas
I love Sephora! But tonight’s service at this location was so unpleasant.The overall mood was that you inconvenienced the staff by being there. The younger staff was gossiping at the checkout counter. When I was checking out the girl was yawning and barely mustered a thanks. And the greet staff, why even have two to three there if none say hello nor goodbye. Instead they laugh behind your back when you’re a foot out of the store.
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August 2023 by Alan C **
I walked in and the customer service was pretty good! I am just not a fan of their pricing but if you have a employee show you around, they will help you stay within budget!
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July 2023 by Mary Lamb
My beauty lesson with Belinda was fantastic! I’m in my 60s, but a complete novice - pretty much just Great Lash Mascara. I wanted to look better, but not “made up.” I really appreciated the effort Belinda made to find products that worked for me, because I would’ve been overwhelmed with all the choices in that store. She was skilled and patient. I’m extremely pleased!
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July 2023 by Jen
Disappointing at best. The associates aka cast members including the mgr are disenfranchised & disengaged and a true indicator of the massive changes the company as a whole has undergone since the pandemic. Gone are the days of excellent customer service and highly educated, engaged talented individuals. I will not be back, and sadly as a former employee of Sephora (in another market) I will no longer support this company. The SLC location is always a hygienic disaster, messy and dirty. It’s challenging to find someone familiar with the product lines, and a company that once excelled in the industry with high standards of delivering an incredible consumer experience; is now failing miserably.
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June 2023 by Jen R.
Disappointing at best. The associates aka cast members including the mgr are disenfranchised & disengaged and a true indicator of the massive changes the company as a whole has undergone since the pandemic. Gone are the days of excellent customer service and highly educated, engaged individuals. I will not be back, and sadly as a former employee of Sephora (in another market) I will no longer support this company. The SLC location is always a hygienic disaster, messy and dirty. It's challenging to find someone familiar with the product lines, and a company that once excelled in the industry with high standards of delivering an incredible consumer experience; is now failing miserably.
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June 2023 by Sushumna Demarquessa
I always spend to much money here but I love all the products they carry!