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November 2023 by Emily Michelle
Do not order from this branch - we had a terrible experience
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November 2023 by Robert Tate
Amazing customer service
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November 2023 by Nate Sarinske
We wanted to work with the local branch so we could feel confident in getting the best deal and customer service. Instead, the store manager made a written commitment that he and the rest of Sleep Number refused to honor without us paying an additional fee. Extremely disappointing experience from a company claiming to be a more premium mattress brand.
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December 2022 by Yvonne Roybal
I ordered this online and I had a few issues so I called customer service and they walked me through everything and my order was complete the young lady I talked to was very professional in a matter of kindness and understanding help me out a lot thank you
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December 2022 by Julya Parke
Unfortunately the whole experience was less than stellar. The original agent who sold me the bed lied to me about the return policy and about sending out my pillow. A lady who claimed to be the store manager treated me with extreme disrespect calling me a liar and telling me they had fired the person who sold the bed to me. Then said there was nothing they could do no matter what i had been told. Sleeping on it was like sleeping on a cheap air matress. The only people who were kind were the delivery men and the customer service line. This bed is. Huge rip off and you will end up paying 500 dollars wether you like the bed or not for pick up and delivery. They won't do anything about it without "notes" which
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December 2021 by Brian Critchlow
Awesome experience Megan was fantastic to work with. She answered all of our questions and gave ideas on how to use our current bed frame with the adjustable base.
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December 2021 by Jordan Ujhely
Hands down the best experience searching for a bed. Isaiah was amazing and took us through the full experience of finding the right bed that met our needs and expectations. Best service hands down. Thanks Zay! If you youre reading this and need a bed look no more. Hit up Isaiah at the sugar house SleepNunber location. Thanks again for everything!
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December 2021 by Kyle Siddoway
We needed new sheets and Brent was who we worked with. He was very helpful, knowledgeable, and friendly! I recommend this store to anyone wants a better sleep experience!
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December 2021 by Ray Fabela
Great experience with Megan today she went over everything we needed to know and lay on beds as well and we were able to get what we needed.
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December 2021 by Jays View
Awesome
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December 2021 by Juliana S Roding
Just bought our first sleep number bed here. It was a great experience. I came in with an idea of what I wanted, but had some questions. Megan was able to answer everything we needed to know. They’re not pushy (unlike my experience at traditional retail mattress stores!). They just give you time to browse and make the very important life changing decision.Can’t wait for my new bed to arrive!!
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December 2021 by Sara Gunther
Bought a king bed here! This is our second sleep number bed, so we knew to expect great things from the company. But we also loved the service from Brent. He was helpful, knowledgeable, and easy to talk to. We didn’t feel any pressure to get more than what we wanted, but they also helped us see where we might need an additional item for longevity of our purchase. Thanks for helping us get an upgrade on our bed! Can’t wait to get it and start enjoying it!
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December 2021 by Ale Wench
My husband and I have been talking about getting a Sleep Number bed for awhile. We had some time on Tuesday, and stopped by the Sugarhouse store to get more information about the beds. We worked with Brent, who was amazing and we had such a good time talking with him. He was able to answer all our questions, gave us ample opportunity to try the different beds, and fully explained the options. We can't wait to have our new bed delivered!
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December 2021 by Afton Davis
We stopped in this location with no intention of purchasing a sleep number tonight-but after Brent pointed out all the features and benefits that these beds now offer-we could not walk away without purchasing our own. We are so excited!Brent answered all of our questions and made us feel comfortable and under no pressure to buy-which is such a nice change when it comes to checking out products these days. He seriously made the experience super “laid back” and fun. Definitely recommend this place and working with Brent!
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December 2021 by Josh Pettersson
I was very impressed with both the store and the employee who helped us. Megan helped us and she did a great job. She had a great personality and clearly knew what she was talking about. Her knowledge of the company and policies was great. It was a great experience and we felt very comfortable. We left knowing that we made the right decision with our purchase.
