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November 2023 by Richard Hoftiezer
11/4/23 Was the worst customer service I’ve ever experienced at Smiths. Asked four people for help and nothing. The chef was the only one that tried to help.
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October 2023 by dan penrod
This pharmacy has the worst customer service. Too big apparently to offer quality customer care or live up to their advertising as “Smith’s friendly food and drug.”
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October 2023 by Chandler McNiel
Resealed pokemon packs. I can see the crimp where the pack was resealed. Their even partially torn. Don't but cards here
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August 2023 by Sean Jorgensen
I love shopping here for all my needs, but it's August and still summer, turn your AC back on. The store was very hot and hard to shop.
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August 2023 by Antoaneta B.
Fish choice is very limited and not very fresh.Some of the produce is old.Prices are high, I usually shop for mostly fruits and vegetables, I talked to the produce manager, but it's still the same
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July 2023 by Nan Tibbitts
I went to Smith’s at 11:03 PM when their website said they were open until 12 AM. There were two cronies at the door who told me that the store was closed. When I reminded them that the website said they were open until 12 AM, they told me that was only small stores and not market places. That’s a lie. Because the website for the store on 3300 S. said it was open until 12 AM. That was the location I was At. And you can’t just close because you want to.?? I would not recommend them to anyone
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July 2023 by Mike Richardson
Purchased a cut up fruit bowl night of July 4th and it was inedible. The rind was not cut off.
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May 2023 by Collin Williams
I now despise this Smith's as it's part of a growing trend among the chain to put up entry gates.You may think, "but it's preventing retail theft". Except it doesn't. Kroger has a strict no touch/ no chase policy for shoplifting. Anyone walking out with an entire cart worth of stuff are not going to be stopped and can just walk out through the self-checkout. Studies have shown that receipt checks and barriers like these do not prevent retail theft at all and only inconvenience honest shoppers while making corporate feel good about "doing something"That means all it does is treat every single person walking into the store like a possible thief. While also slowing down your entrance and being only "security theater". As a minority in Utah who already feels subtly unwelcome and suspect so many places just for not being white. The last thing I want is hostile architecture treating me like a would be thief the second I walk into a store.It is such a hostile change and disrespectful to their actual customers. That I've shifted my prescriptions away from this location and only shop here when I forget they've installed the pointless devices and I'm instantly filled with regret for coming here the second I see the accusatory metal impediments.If you want me to be a customer. Treat me like a customer instead of a thief and apparent employee by leaving only self-checkout open sometimes with my manager (the register voice) yelling at me for apparently doing my "not job" wrong by placing an "unexpected item in the bagging area" aka the thing I just scanned but it's too slow to recognize.If you want to lower your retail theft don't have self-checkout. Because studies have shown that is one thing that actually does increase retail theft. And moving back to a human manning a check stand will decrease retail theft.But again, instead of choosing the options that actually reduce retail theft. Kroger will only make choices that inconvenience the "customer" all to save their company like a nickel.
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April 2023 by Monica G.
Clarice was my cashier and she had an attitude with me the moment that I set down my groceries on the conveyer belt. Her and the cashier next to her were both texting on their phones & in some personal conversation. I was treated with an attitude of, "How dare you interrupt us!" Uhmm...ok? The bagger was amazing. I didn't catch his name, but he was wonderful and added an extra bag on some glasses. Clarice was just outright rude & rolling her eyes at me & I was nice to her. I frequent this store because it's close to my home, but honestly may not go back. There's no reason to be rude to customers for coming in your checkstand. Overall, bad customer service. I wouldn't recommend them.
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February 2023 by Ryan Oakey
For how large the store is, every time we go there's a fairly common item on our list that they don't have. Like pretty much every grocery store nowadays, they're grossly overpriced. Blame their ever raising prices on suppliers while simultaneously reporting record profits. Typical price gouging.
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February 2023 by Jim L.
If you're thinking of using Smith's for home delivered grocery orders, I'd suggest you run in the other direction. My recent experience with this grocery store was nothing short of a nightmare.First, let's talk about the website. It was so slow that it took me over three hours to complete my order. Waiting 30 seconds every time I clicked on the cart was beyond frustrating. And because of how long it took, over 15 items became unavailable and were pulled out of my cart. Are you kidding me?But that's not even the worst part. After putting in all my information and trying to place my order, I was hit with an error message. When I contacted customer service for help, I was told I needed to have a longer shopping history to make an online purchase. Nevermind that I've been shopping at Smith's for over 10 years! And now, for the grand finale, I discovered over $4,000 in unexplained charges on my credit card bill. To make matters worse, Smith's won't even deliver my order!I'm beyond angry and disappointed. My experience with Smith's was an absolute disaster, and I wouldn't recommend them to my worst enemy. Avoid this store like the plague!
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January 2023 by Luke L.
The smiths is fine, but we've started to use the grocery pick up and that's where the frustration begins. It's a clear simple process but the lack of communication from smith's end makes it annoying and difficult. They don't let you know if you order isn't ready, even if you show up at the correct pick up time. They also haven't notified me when changing products. Like I get it, you're probably out of a few items and that's fine, but they don't communicate it, just hope you won't notice a switch. Just don't sell me the item and refund me for what you don't have. And don't tell me to come back in an hour when I selected a pick up window 8 hours in advance.Don't offer grocery pick up if you're unable to manage it
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January 2023 by Jessica Rogers
Not a star rating high enough to even come close to how incredible the employees are at this smiths. I recently had a procedure on my back where I can’t bend, lift, or twist and need help with literally everything and it’s so frustrating. Megan, I feel so bad I didn’t get the name of the cashier and one of the managers that went above and beyond to help me get heavy things in my cart and then helped me out to my car. Thankful to know I have support going to my local grocery store. Can’t thank you though.
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January 2023 by R J.
Joan is excellent. Joan is the best So much better than a Walmart. Love this store and Sprouts
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January 2023 by David Bute
I constantly have issues with items not ringing up at correct prices at this store. Keep your eyes peeled at checkout. Digital coupons and antiquated card membership program is required for most items for normal pricing. This place is the opposite of a hassle-free shopping experience. Tap-to-pay and ApplePay are not supported.
