Smith's Pharmacy in Salt Lake City is a pharmacy staffed with professionals dedicated to helping people lead healthier lives. The staff is generally friendly, always professional, and described as helpful and knowledgeable. They do more than prepare prescriptions; they offer advice, perform clinical services, and administer vaccinations including flu shots. Staff help customers navigate between the pharmacy, insurance companies, and doctors, working hard to get prescriptions covered and looking up different pricing options. They are willing and able to help, contacting doctors' offices for refills and following up. The pharmacy offers convenient online tools and an app to manage prescriptions, see what is ready or pending, and request refills. Customers appreciate getting text alerts and the ability to leave voicemails for refills. The location is great with decent evening hours. While most experiences are positive, some negatives have been noted. These have included occasional errors like filling a wrong quantity, poor communication regarding issues with prescriptions, and some operational difficulties like aligning medications for auto-refill. One incident involved a prescription being incorrectly marked as picked up, though it was resolved. Overall, customers find it to be a consistently solid, reliable, and helpful pharmacy where they feel their safety regarding correct medications and doses is maintained. Many express satisfaction and even sadness at having to use a different pharmacy.
