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February 2024 by Molly D.
this was my favorite store of it's kind until Nate, the employee there, berated and kicked me out for no reason. I stepped too far behind the glass because I was trying to read the pods and Nate yelled at me very loudly to get back. Then I was like it's okay I'll go somewhere else and that's when he took the chance to tell me how disrespectful, rude and loud he thinks I am and then he kicked me out even though I was already leaving. I have been a regular for 3 years. I've probably spent $10,000 there total and Nate knows that but doesn't care because he seems to have some very personal problems with me that have all totally gone over my head. I have never left a smoke shop in tears but I did today. Thanks smokers guru, let me know when Nate is done and I'll be sure to spend my money there again and I'll be respectful of your employees like I always have been.
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February 2024 by Sam Witiker
Lady who helped me was super nice but forgot to put something in bad which is okay so I called store to ask and there was a man of the phone who was incredibly rude and told me it was my fault and wouldn’t confirm if it was at the store or not. So I had to drive all the way not knowing if it’s there or not and he laughed at me when I came in. Bigger guy with glasses and beard. There are multiple reviews about this guy on here. Horrible and rude dude! Making me never wanna come back here!
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February 2024 by Eric Mackay
Cheap products ...no return policy..ridiculous customer serviceDon't spend any money here unless u like throwing money away...going here is always a waste of my time ...I never get what I'm looking forWhat a joke to call this place a smoke shop
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February 2024 by amy sage
I had a problem with one of the employees and was unhappy but went back in and was taken great care of and I really appreciated it.Great prices and soo much different brands of products!!
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February 2024 by Brandon McNeill
Laura was such a homie, recommended a couple different batteries for me AND when the one I initially bought didn’t work for what I needed, she helped me out by giving me a better one, my go-to smoke shop now for sure.
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February 2024 by Lindsay Burrows
The guys here are awesome. Any time I've needed something they're very knowledgeable about their products and merchandise, they're always straight up n honest about things and have always been extremely helpful.
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January 2024 by Matt Sanders
Had everything I needed.
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January 2024 by Cristal Vasquez (Stay REAL n NATURAL 1000%)
They are great n so are they prices
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January 2024 by Megan Perez
never had a issue here before.i did come in earlier to purchase a new coil, i told the fella which one he just looked at me and was like which one is it? wasn't pointing out any of them, just expected me to know which one from my view in front of the counter. (you work there you should know your stuff) anyway, i should have gotten his name, bigger dude with larger black glasses checked me out, very rude. i needed him to repeat himself a few times because i couldn't hear him over the music and the others communicating to each other, and he wasn't speaking loud enough well, he didn't like the fact i said huh twice. he was really rude about it.. but other then him, the other staff are very nice, respectful.
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December 2023 by Najla N.
Love the ambiance and my girl who recommended the local spots near by. I'd be lost without her! Bless her soul Ameen!
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November 2023 by Thomas DeGroff
Clerk let me peruse the inventory to make sure of my inclinations. Well satisfied with that part of the process even if I wish I would have picked a different product
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November 2023 by Charles Ortega
I came in this morning 11/10/23 the guy working was very knowledgeable. Help me find an awesome small glass water pipe The price was amazing for the piece I got I will definitely be back
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September 2023 by JW Hollomon
I was sold a broken piece. Nothing was placed in the piece except a little water which immediately revealed the crack. I called the store and the manager advised me he will not exchange it. I will have to purchase another rig at a discount. Not even a 50% discount. The original was $15.99. Told me he would sell me another for $9.99. This is stealing. Stealing is not legal. He further demonstrated his completely ineffective customer service skills by accusing me of breaking the rig. I was there less than an hour ago. This store, of which I have been a good customer of over the years, finally went too far. I had another incident where my girlfriend and I showed up at 9:45 p.m. The two employees working that night treated us like garbage because they were trying to close early. They were especially rude to my girlfriend. The nastiest employee was a female with curly hair, dark curly hair. I understand the nature of these products, however I was in the store less than an hour ago. As soon as I found the leak I made it a point to call so as to demonstrate being proactive as a customer. Instead I was treated like garbage, blamed for the defective product they sold, and then hung up on. I would not recommend any person to shop there. I think the owner of the store should be embarrassed. I've spent a lot of money in there over the last year. And they are now losing my buisness for not making it right for me over $10.Updated 9/7No response from the ownership. Says all you need.
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July 2023 by sunny m
I called this establishment to ask them if they had a specific item in a specific flavor (elf bars). The guy on the phone said yup absolutely we have that. When I got there 10 minutes later, they in fact, did not have it, the guy proceeded to give me the items. I said these are not elf bars he said “well This is the same exact thing”. Ummm no it’s not elf bars are elf bars. I informed him I just called 10 minutes earlier and You told me yes you had them in the flavor that I wanted. If I would’ve known that you didn’t have the item I was looking for I wouldn’t have went there. This establishment needs to work on communication skills.
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July 2023 by what do you do
My car would not start when I was leaving smokers guru. Downtown has limited parking and towing is enforced so I was a little worried. The guys at smokers guru were totally chill about it. It took a bit for the tow truck but when people are genuine like that it makes life so much easier.
