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February 2024 by Hyrum
I'm a disabled Veteran with memory problems. Henry was very helpful and connected my router after numerous problems. Thanks man.
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February 2024 by Anita Auvae
Leisha helped me fix my “phone problems” today and it was such a quick, pleasant experience. Good customer service
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January 2024 by Bruce Ballinger
Henry came through for me with best service. He listened very well.
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November 2023 by Steven Roskelley
Not sure about the name of the girl who helped us. She was quick knowledgeable friendly and got things taken care of in no time. Glad I went out of my way to go to that location
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September 2023 by Morcelu Atreides
Went in expecting to need a deposit on my upgrade, walked out with the phone I wanted with no deposit needed
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May 2023 by Elvezia G.
I wanted to give a shout out to Ryan O. I came into this store yesterday with 100 questions, and he sat me down and made it easy to answer and talk about everything right away. Very professional, knew what he was talking about, and didn't mind my kiddo interrupting with DnD facts to feel included (we're working on that!). I really hate having to look at phone plans and phones, so thank you so much for making such a dreadful process quick and easy. I really appreciate it!
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May 2023 by Mike Robison
Dishonest. Told me I had 14 days to return a nearly $2000 phone they closed for renovations the day after and lied about that so I’m stuck with it and the line, managers are unhelpful and customer service I want to commit suicide when I call and they Dont understand me or listen to me. T mobile is trash. Dont walk away… run away
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May 2023 by Mark Milligan
The employee who helped me was pleasant, friendly, and helpful. Great customer service.
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April 2023 by Jeremiah McCarter
Viviane and her crew helped us quickly resolve a nightmare billing issue spanning 6 months that originated at the Gateway store. What a relief!This is our store for everything moving forward.
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March 2023 by warnights
Ordered a phone online and when I went to pick it up, the person helping me brought it out from the back, scanned my ID, and then canceled my order. Instead of taking any responsibility for the mistake and working to fix it, they told me I had to reorder it online.
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March 2023 by Baron Persimmon
I came today and there was really long time of serving. Both two of employers weren’t even trying to be faster and 3 other customers were waiting them for an half a hour. Then even one customer from us left.
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March 2023 by Dave Dzugas
If you have any experience (bad ) with the customer service over the phone these guys are busting their butts to fix it and they do a very good job at it!!!
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February 2023 by Joseph Petersen
Waited almost an hour for them to tell me they are not authorized to help me since I am not the primary account owner and that I have to go through their phone in support instead.
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January 2023 by Mikayla Barney
Maria helped me fix my “phone problems” today and it was such a quick, pleasant experience. Happy to be a customer of the SLC T-Mobile.
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November 2022 by Lee Shuster
Great customer experience with Gian! Setup new account for the T-Mobile 5G inseego mobile hot spot which I'm very happy with. Thanks again, Gian and Viviane! You guys are pros!
