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February 2024 by Laurice Pitts
Edgar and Willem ..Stellar customer service. Thank you Edgar for your patience and perseverance!
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February 2024 by Cherilee Goff Jensen
Hate it
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February 2024 by ALSAEDI ABU YOUSSF
Edgar...omg You're the best.
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February 2024 by Kyle Doman
Needed to switch my existing Verizon iPhone number to T-Mobile and add a new line for my LLC. Initially, I thought this should be easy. However, some past transactions proved to complicate things tenfold. Jasmine was a rockstar in helping me get everything sorted to accomplish my end goal. She is very intelligent and was able to stay ahead of the corporate tech support we needed to get the job done. I had to make two more return trips, but each time the staff made me feel very welcome and worked hard to take care of my difficult ask. Jorge, Ricky, and Ed are so cool and helpful. Ed is the manager, but he cares so much about making experiences the best possible for both his employees and customers alike! Huge props to the team and I will for sure be back for any further mobile needs. Already referring friends that want to leave Verizon. Thanks T-Mobile Sugarhouse!
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February 2024 by Shianne Neal
Edgar helped us today! He changed my screen protector and helped me get an apple watch. Very kind, patient, and friendly. And quick!! Definitely recommend this location, always a smooth process and hassle free.
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January 2024 by Brooke Jacobsen
Ed and Edgar were awesome, super patient figuring out account details and helping me figure out what I needed. Great people and great service!
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January 2024 by Morena Ruiz
We recently visited the store to purchase phones for our kids for Christmas, and our experience with Ed was nothing short of amazing. His contagious energy and genuine enthusiasm made us feel confident that we were in good hands.Ed went above and beyond by meticulously going over the prices of the devices with us, breaking down the details line by line. His patience and dedication ensured that we fully understood the pricing, making the potentially daunting task of buying phones a breeze.We're truly grateful for Ed's outstanding customer service, and we believe he deserves recognition for his exceptional efforts. A raise for this outstanding employee is well-deserved. Thank you, Ed, for making our holiday phone shopping experience not only efficient but also enjoyable! Merry Christmas Ed!
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January 2024 by Jaeta
Jasmine, Edgar, and Willem were all super helpful and got everything taken care of super fast! I was in and out in less than 20 minutes!
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January 2024 by Jake Brooks
I just wanna say I had an amazing experience at this store. Ed and his crew took care of me quickly and efficiently. They found me the best deal and even saved me a good amount of money. If you need to hit a T mobile store, I highly suggest the sugar house location. Thanks again Sugar house T mobile guys!
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January 2024 by Christopher McCarthy
Savannah the rep there is on top of her game at this store! Executive response team couldn’t even sort out my plan with a result like she did! Saved my business.
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December 2023 by Amanda Blackmore
The woman who helped my mom tonight was top notch one of the most helpful people I’ve come across in a long time and I’m forever grateful to her for actually caring.
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December 2023 by LuLu Ritterson
Ed was so helpful and fun!
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December 2023 by Abi Noda
Terrible scam of a store.A pushy salesman sold us on converting four lines over for a $800 rebate/promotion. Months later, we still hadn't gotten our promotion credits so I visited the store and they tell me "Sorry, actually, three out of your four lines weren't eligible for the credits."Completely screwed our family out of $600 dollars and then offered no zero remediation when I visited the store to bring up the issue. I plan to take legal action against this store.EDIT: I emailed the person below, Addison Wathen, and here was their response. This is a completely avoidant response given that I did speak to the store manager when I visited months ago- and the manager offered zero remediation."Unfortunately this situation would be something that could have been quickly resolved had a manager been involved. Sadly now since you are looking for legal action I will have to refer you to our legal team for all future communication."Avoid this store and the slimy managers that operate it.
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December 2023 by Brian Smith
I came in late last night and got the best service from Edgar. Got me a cup of water and answered all my questions with a keen interest. Got everything I needed done.
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November 2023 by Onofre Monreal
Edgar and Ed at t-mobile are helpful and awesome thanks!
