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February 2024 by Feather Beast
the baristas are extremely rude snarky and judge mental and made me feel bad for getting highly caffinated espresso and a couple pasteries. they made rude comments to me about my drink and kept gossiping loud enough for me to hear while i waited. they also were very rude about me using gift cards, i only went to starbucks becuase i wanted to rid myself of the cards, not because i wanted to be treated as a subhuman.Just because someone is visably different does not mean it's ok to be rude snarky or judge mental. i usually don't write reviews but i genuinly almost cried from how they treated me.They also charge more for allergy friendly dairy alternatives, which is very odd for a coffee company.
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January 2024 by Lida Christensen
Not a bad experience for a quick frap &
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December 2023 by Marileidys
Is this really a caramel brulee latte or caramel brulee cake made into a drink? It's too sweet! I can't drink
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November 2023 by Natalie Morrison
The girl that was working on Sunday, November 19, 2023 was so amazing and so nice to me. Thank you so much for the birthday drink. It was delicious I had the gingerbread oat milk chai and it made my shopping experience there at Smith’s 1000 times better she was very sweet and so friendly and I am super grateful to her.Parking: This Is at a Smith’s grocery store
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November 2023 by Sasha Thompson
They're friendly, prompt and clean. At this location, the app doesn't promt or request tipping so plz remember to bring cash.
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September 2023 by Nelson R.
Your store sold me this gift card for $125. Code can't be read. I need someone to help me resolve my gift card issue with Amazon. A month ago, I purchased a brand new gift Amazon gift card in the amount of $125, from a local Smith's grocery store. It didn't appear to have been tampered with. I got home, opened it, pulled the sticker off the back, and half of the numbers were missing. An unreadable claim code. Attached is the pic. After weeks of fighting with Amazon and Kroger, and filing a BBB report, Amazon said they wouldnt help me. They claiming the card was redeemed on another account. First of all, it's bs. You can't read the numbers. That would have been impossible. Second of all, even if it WERE redeemed on another account, *I* still need my $125!! No one will help me get it back. The BBB is refusing to help, as well as the AG's office. I'm pissed and stressed. Amazon is rich, and they won't help a poor citizen like me. Idk know what else to do. PLEASE HELP.Nelson Robinson Sent with Proton Mail secure email.
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August 2023 by Robbie R.
I found everything I was looking for but for some reason one of the baggers didn't even bother to put my things in my cart when I was checking out. They made me put everything in my cart and just stood there. Don't know why they did that but I will just stick to self-checkout next time.
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July 2023 by Marivic M.
Waited and waited at the deli. Employee comes out & walks by. No acknowledgment whatsoever. Proceeds to do whatever without helping. Either just a badly trained employee or just plain bad customer service employee. Reflects badly on Smiths regardless.
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July 2023 by Lilli Ana
Clean shop. Staff works quickly and are always friendly
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June 2023 by Nicole Church
This is one of the less friendly Starbucks I have ever been to. Twice I have been here and they don't say thank you. They seem annoyed that a customer is coming. The other day I had the justify why I wanted a bag for bakery items that I purchased.
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April 2023 by John S.
I know how important it is to document these things in as many places as possible. Things like this need to be addressed as soon as possible.I was falsely accused of stealing. It was not a routine "receipt check". A receipt check is "Excuse me, sir. Hello, I'm very sorry to bother you, but may I see your receipt please?" and then "Sorry to bother you, have a nice day"I understand that cultures are different and we're all raised differently, but that is not, in any way, what was said to me. The security guard bluntly and directly asked me if I paid for my water refills and quickly asked for proof. His tone was accusatory and aggressive. That is an accusation.It was targeted, discriminatory harassment. I am a regular customer. I've spent thousands and thousands of dollars at this Smith's and the Avenues location going back 5 years. I don't cause any problems and I don't bother anyone. I am patient and respectful in the rare situations that I need assistance.There is no way any of my actions in the store could raise suspicion or be interpreted as criminal, in any way. There is no way any reasonable or rational person could think I had stolen something because I don't steal and I didn't steal anything. I did the same exact thing I've done hundreds and hundreds of times in the last couple of years at this same exact store.Calling someone a thief is a serious allegation in the culture I come from.The security guard waited behind me as I filled the jugs, then asked me to prove that I paid for them. If you check the camera footage, you'll see I also had a $25 tub of protein powder, but he didn't ask about that. He was specifically accusing me of stealing water refills and did not apologize for bothering me or for the lapse in judgment.It's a horrible feeling to be traumatically humiliated and baselessly accused of a crime. This is supposed to be America, not China or Russia. You're supposed to have evidence, proof or probable cause before accusing someone. You're supposed to have respect and appreciation for people who spend money at your business.How do you become an enemy of the store after spending thousands of dollars, respecting the employees and following all the rules? How does baseless harassment become part of the culture and then be defended by the store director?The store director I spoke to was dismissive, defensive and argumentative. He kept changing the facts to fit a different narrative. He tried to say the harassment was necessary because of all the homeless people.The store's shrinkage is not my problem. The customer's responsibility is to conduct themselves in a civil manner and provide compensation for the desired products. I satisfied those requirements, one hundred percent, on April 27th, 2023 and was still treated like a criminal.But more importantly, it's not my fault what other people do and other people are not my responsibility. I can only control my actions. I have no need or desire to steal, so I don't steal. It's really that simple. I have money to spend and I'm happy to exchange money for the products on your shelves. Why should I be punished for the actions of people I don't even know or interact with?In the end, after continuously pushing the issue, the store director reluctantly agreed to "ask" the security guard about it, but gave no assurances that I would be safe from future harassment moving forward. I showed him every receipt for the last four weeks, but he didn't want to check those. I can produce a receipt for any day you can place me in the store in the last six months.It was easily the least customer-focused experience I've had bringing an issue to the attention of the management of a business I've spent thousands of dollars at.I am not homeless. I did not create homelessness. I've never brought a homeless person into the store. I have never interacted with a homeless person in the store. I don't even know any homeless p
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April 2023 by Larry Langi Allison
amazing service ?. excellent coffee ☕
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December 2022 by Zachary B.
They're always out of carts and baskets, and the produce section is extremely disappointing.
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December 2022 by A Women
Went in bought a coffee and said " Thanks and Merry Christmas BUT got stopped by a 20 something little immature Starbucks employeewho said " It's happy holidays not Merry Christmas,that's how it's said ". Starbucks, teach your employees it's not just their opinion. In the meantime Merry Christmas All!!!
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December 2022 by Cynthia W.
The customer service rep (wish I would've gotten his name) is the best. Resolved my issue quickly and professionally. Smiths is lucky to have him.
