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July 2022 by Kerry Ross B.
I realized even before I attempted to use Ute Cab's "prompt and reliable service" that the taxi industry in Utah is perhaps the worst in the nation. But I had no idea that it was as bad as Ute Cab. I called Ute Cab tonight at 10 p.m. to be told by a dispatcher who seemed annoyed that I bothered him that due to volume it might take about an hour. I told him this was fine because I needed a cab to pick up my wife at her job site at 11 p.m. because our car had quit working. The dispatcher took down the address and other information which I clearly gave him twice to be sure he got it right. At 11 p.m. my wife called me from her job site. She was still waiting for the cab and was vulnerable to predators that late at night. I called the cab company to get a status and after explaining the danger my wife was in, she said, "Okay, we'll get one right over there!" Mind you, this was an hour after I first called. When 11:30 p.m. approached and there was still no cab, I called Ute Cab again and asked why the cab had not arrived. He said that a cab had been dispatched but there was no one waiting when he arrived. I asked him to double check the address and he returned to say, "Oh, they dispatched it to the wrong address!" I asked him how soon another cab could get there because my wife was vulnerable and he said, very grumpily, "We can't send a cab now until we order another one and there will be an hour or more wait." By then it was nearly midnight, two hours after I first called, and after four other calls to get an update, and they left my wife abandoned and vulnerable. She had to walk halfway across town in 90 degree heat in the dark of night on dark streets because Ute Cab couldn't give a damn about its customers. Oh yes, did I mention that on each occasion when I called, I had to wait five to ten minutes listening to elevator music before someone answered the phone. I thought perhaps the answer was to call Yellow Cab, and so I gave them a call and heard the same elevator music. Then I realized that they use the same dispatchers! Did I mention that Utah has the worst taxi service in the nation? In any other state you can catch a cab by lifting your arm, but in Utah you must, by law, call the cab company and place your order to get their "prompt and reliable service." They placed my wife's life in danger and got angry with me for bothering them by calling back. I wouldn't recommend this pitiful excuse for a cab company to Joe Biden. Oh, wait! Perhaps I would!
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June 2022 by Elodie G.
I will never recommend this company to someone. i was so disappointed how this can happen. i booked a wheelchair taxi a day before. I waited for it nothing. I called them and they told me that they are sorry they don't have the appropriate taxi unless i take a normal taxi. Can u imagine that?
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April 2022 by Debra K.
I've tried and tried to use Ute cab for doctors appointments. For the most part all drivers but one have been super nice. I've scheduled pick up times a week ahead of time but every time they've been a minimum of 30 minutes late picking me up. Doctors won't let you be an hour late for appointments. Getting home was a bigger problem and bad joke. I waited on average of an hour to two for a pick up to get home. So if you have 8 hours to give up for a 5 minute appointment go ahead. If not walking would be faster. Serious nice doesn't get me where I need to be.
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March 2022 by Diana Z.
agoNEW My dad is a us Marine Corp veteran who has to use Ute cab to get to dialysis. He can no longer drive and my mom is working two jobs. Sometimes they call and wake everyone up at 3:30 am to let us know if he has a ride or not but then are mean to my dad when he calls them at 4:30 am to see if someone is going to pick him because if not then he has to find someone to take him to work. This is something that the VA pays for and he is often treated poorly. His life literally depends on these rides. Sometimes they show up, sometimes they don't. Sadly it is not like anyone has a choice because where we live is so far out. Also, one of them ran over a new lawnmower that I bought and didn't even own up to it and sadly can't even complain because he needs them so badly. We understand that people are not dependable and they are having staffing issues but often times they just treat him like crap. Horrible business. Just horrible
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November 2021 by Harry W.
This cab company as well as yellow cab are the worst, well I guess there O.K. as long as you have a iPad so you can watch a couple of movies while waiting on them to pick you up. The average wait times are 2 to 4 hours and sometimes longer. And a lot of times you end up finding another way. Cold day in you know where before I ever call them again, been burned too many times by both companies. I say both as they are run by the same person.
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June 2021 by Rj Luther
Fastest in salt Lake
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May 2021 by George Henesley
Generally the fastest in the area
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May 2021 by Alex B.
We called yellow cab, but they didn't have availability and booked a Ute cab. The driver was nice, but didn't wear a mask and was coughing. The car was dirty and one of the seatbelts was broken and unusable.
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April 2021 by Pearl Lucero
Was rude
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November 2020 by Kim MCC
Taxi salt lake City was one of the best taxi experience that I've had here they were on time the driver was really great I recommend them to anyone is looking for the taxi in salt lake taxi cab salt lake City 100% best taxi in this city
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September 2020 by Ippei S.
I got ride from U hospital to get my car 4.2km away.. It costed me $66. I didn't have choice. It was midnight. I needed ride. I hate taken an advantage....
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September 2019 by Steve R.
Why 4 stars and not 5? Out of 15 fares over the past 12 months I had one cabbie who gave me the vibe that I simply didn't exist as a human being. Conversely, 14 other drivers have the guts to come to one of the most unforgiving and fault finding States in the Nation where not a single muffin meadow guest of honor can escape going unpunished. Oops! Utah is becoming a dark land politically speaking (hold my tongue) and blue as my uncles nose, when I last viewed him at his own going away for good viewing. Here is the lowdown on Ute, Cab: SLC seems to be more Cosmopolitan than one (you!) might think. And you might want take a cab if your lacking a car, having a lapse of manners with a cop, a head injury from the latter, kissing your worldly goods goodbye as the District Court Courtesy van pulls up to your treehouse, Want to take a date to whoop it up for the next 5 hours or so, be rescued off State Street anytime after sundown, or for whatever reasons you say to yourself: Crud, I gotta call a cab for a ride to X, Y or Z. You will receive: above average dispatching, prompt arrival with phone contact from their drivers, polite and invariably polite, professional and thoughtful attention from 96.5% of this Companies drivers. Clean and odor free cabin space. Variable suspension control or good to a fair up and down, and left to right bounce or sway. And most importantly of all: drivers who have your best interests, welfare and trust as their goal from ride after ride. Will all fares fit the above, ahh, probably not. But, would I call any other service? Not a chance. And, here is our chance to help a black man, a Pakistani, an Indian or whomever make an honorable living. Show these drivers the good side of our Country and our wonderful State. Do 20%
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September 2018 by Jo M.
Two days later and I'm still furious about this. I don't react well when people stress out my family when they're already suffering. If I had more spoons and time right now, I would definitely be contacting the owner to complain. If Ute Cab is reading these, the honorable thing to do would be to reach out to me with a formal apology, but I'm very much not holding my breath.
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March 2015 by Royce B
Deceptive and poor service. Charged double what quoted, & the "less than ten minutes" estimated pickup time was actually 45min. Current model Lincoln Town car. They were the third company I called, but the only one to answer the phone. I should have just called old reliable Ute cab or downloaded A ride share app.
