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March 2024 by Jill C.
There was no one around to help. Bought mattress was told it was queen got it home it was not. They refused to return it. I had I my custody less than an hour. Was told i. Could exchange it. The manager was rude and condescending. Don't buy anything you think you might want to return. Ugly management.
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February 2024 by Jason F.
Used to have prices worth going for daily. But now only on sales days is it sometimes worth it. Now the prices are so close to just retail and you have to spend hours finding anything. If they are going to make to work like crazy to find an item, it should not cost almost retail. Not worth it anymore!
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November 2023 by Angelica A.
Que días abre y cuál son sus horarios me gustaría ir pero no sé q días está abierto mi hermana a ido pero no sé cómo preguntar a eya solo se q dicen q es un buen lugar
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October 2023 by JD M.
This is the state of this store. Its a mess, employees and managers are rude. It has continued to go down hill every year. Every time they get a bad review a good one pops up giving glowing reviews to the manager by name. (Suspicious Much?) Pricing is inconsistent or prices missing completely. And they wont price at the register. (Customer Service is non existent here) They will change prices at the register sometimes, accuse you of price switching. Employees gossip about each other and regular shoppers. Hours of bargain and drop areas are inconsistent. So many other stores like this one now. Value Vault, Big Deal Outlet, The Liquidation Team, Basically Any Bin Store, Restore, Storage Steals and Deals. Ive shopped here 10+ years. I only continue to shop here because of my non profit we can get a great deal here on items we use regularly when they go 70 off but every visit feels unpleasant and its sigh of relief when I get back to my car. So glad I dont have to come here often..lol @ Mario
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October 2023 by Jeff Lindsay
This place is fun to find amazing deals, sometimes they just have a sign 50 or 70 % off of an entire area! The employees here are sweet! Just relax and find some gems! I buy lots of automotive, outdoor camping gear, faucets, and random cool stuff for my grandkids here!
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September 2023 by Filla Cheesesteak
I’ve been hesitant about posting this review because I never like leaving a poor review, especially for a store I have grown up, shopped in and loved for years. As long as I can remember this has been “grandma and granddaughter bonding time.”A couple of weekends ago, we decided to checkout their bargain bins area only to find the tent is gone! Grandma and I at first I thought this could be great (though the lack of organization and cleanliness kind of sucked, but I wash my clothes no matter where i buy from, especially this store lol). My grandma and I were having a great time, finding some awesome clothes that would work for my daughter and I.My grandma held our cart, while I shopped mostly, (she was very anxious to leave it) and we got stopped by multiple different people, saying we were taking things out of their carts, but we weren’t, again, not a big deal. The manager, Tammy approached us, and was so rude and hateful, refused to hear our side of things, and proceeded to get in my grandmas face when we tried to explain, she said “I’M SHUTTING THIS AREA DOWN”needless to say we LEFT and didn’t buy a single thing. The employees try to keep peace, but it seems like they can only do so much, One of the employees looked so upset and embarrassed and I felt so awful for her, I couldn’t imagine my manager talking to me like that in front of customers. And WHERE IS THE SECURITY?As we were walking out, the older heavier set man made a comment to my grandma that made her very uncomfortable, something that she won’t even repeat to me, so it must have been really inappropriate.I feel like that manager needs to be talked to or even possibly reported, if I ever spoke to one of my customers like that, or got in their face without trying to de-escalate the situation, I would be fired without a second thought.Everyone else was great! But she left a bad taste in my mouth. I want to come back but idk if I am comfortable enough to go if that manager is there, it was a very unpleasant experience, We made the smart decision to walk across the street and found AMAZING bargains on furniture, so all faith isn’t lost when it comes to NPS, just bring the tent back!
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September 2023 by Zack Bricker
Best store in the state! Tammy does an outstanding job at bringing in new inventory, Sally and Sierra are always welcoming and friendly! Very kind, knowledgeable staff?
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August 2023 by Cc C.
The best part of NPS is the garden center. The manager there, I think her name is Vickie, gets amazing flowers, vegetables and low water plants. NPS isn't as good as it use to be but NPS is good for finding a few treasures or expired food or toiletries cheap. The consistently reliable area is the garden center in SLC. NPS skimps a lot these days but I hope they keep the garden center going! Check out the garden center! A+
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August 2023 by Chad Gregory
Used to be able to get good deals here. I used to shop here a lot. The last two time I went the prices on things are so close to retail, it’s better just to go buy the things else where and get good warranties. I won’t return to any of the nps stores.
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July 2023 by Carol Beckstead
Love going to this store! To our surprise, we won the generous store drawing for a Traeger wood pellet grill/smoker, a family size swimming pool and a $100 store gift card!!! Tami and crew were so helpful and kind. Can’t wait to use this for the 24th tomorrow with our kids and grand kids! Thank you so much!!!
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July 2023 by Bobbie Morehead
I have only been in the store a handful of times, however every time I have been in there the store looks great the staff is friendly and helpful, and they keep everything as neat as possible, and they are always changing stuff to give customers a new experience. Mario has helped me numerous times find the items that I was looking for and has even helped me take my items that have been extremely heavy out to the car to load them. I have also had several interactions with the store manager Tami who has been super helpful and nice and was super pleasant to deal with. I can't thank everyone enough especially Tami and Mario for all of their help and definitely their dedication to NPS. They definitely provide excellent customer service. Thank you everyone for all of your help there at NPS.
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July 2023 by Greg Cooper
One of favorite places to vacation is Utah, plus I travel there for work time to time! Not only is it a beautiful place but the food and shopping are top tier! However every time I come in to town I make it a point that I stop at NPS! The cleanliness of the store, the associates and leaders always make NPS feel more like home than just another business. Everything I have purchased has been of the best quality and any time I have had any issues with a product the staff is more than helpful helping me resolve my issue. The last time I was in there (a couple weeks or so ago) Tami and Mario went far above and beyond the call of service while I was attempting to buy a rather expensive and heavy punching bag. They were both extremely personable, professional and their passion they show is the true definition of customer service. Not to mention Mario did the heavy lifting and insisted upon doing so, because he had noticed I was recovering from injuries (I was wearing arm and knee braces and walking stiff). I recommend this place to any and everyone and always let people know, if youre going through Utah, you HAVE to stop at NPS and take advantage of some AMAZING deals and meet some AMAZING local leaders!
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July 2023 by Kayla McKay
Idk who this Tammy manager lady thinks she is but they way she talks to other peoples children is APPALLING. and if she ever talked to my kids like that I’d cuss her out and give her a peace of my mind. She doesn’t seem to have any proper social skills or customer service which is embarrassing for someone her age. Having managers like that in your retail says a lot about you guys as a whole conglomerate. The attitude she has must represent you guys as a company. she needs to be put in her place
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July 2023 by Shane Hibbert
Not a pleasant shopping experience. Something is in the water here because everyone seems unhappy to be working here. Saw an employee/manager yell at a kid waiting for their parent in the furniture area. Who yells at a kid?
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July 2023 by Jocelyn H.
I visited this place on the suggestion of a coworker. It was wild and chaotic. So many people! So many items jammed together. In the back are designer products but at a glance, a few of the items looked like knock offs but not at knock off prices. Maybe it was chaotic because it was in the middle of the day on a Saturday, but if that's the norm, a person needs patience and time when shopping here.
