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January 2024 by Chad Carter
Not a good experience at all. Bought a car there because they had one I was looking for, sales rep (Abby) was dishonest about a warranty they sold me and about the vehicle being able to pass emissions. Not sure if she actually knew she was being dishonest at the time. After learning the warranty wouldn’t cover my vehicle I fought with them for a couple weeks until they told me they had cancelled the warranty but it would take two months to see the refund. After waiting two months I called the warranty company to check the status of my refund to find out the warranty was never cancelled. The warranty company is helping me cancel but the refund will go back to tj chapman and with how dishonest they have been I’m sure I’ll never see that refund from them. So now I have a car that won’t pass emissions with a $3700 warranty that won’t cover the vehicle. I love this car but would never have bought it from them if they had been honest with me. Don’t know how people can stay in business being dishonest like this. Makes me wonder how many warranty’s they have sold that people found out weren’t valid once it was needed for a repair. Wish I could leave a no star review.
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January 2024 by Becky Rowden
I debated about whether or not I should leave a review here. I thought, "Maybe it's just us. Maybe we just have the worst luck with cars." But when pretty much the same thing happened to a friend of mine, I knew I needed to say something; hopefully to save someone else from going through the same experience.We bought our minivan from TJ Chapman auto a couple of years ago, knowing it had been in a wreck and we were even shown pictures of the damage. We were assured though that the car had been looked over and everything seemed fine after the repairs were made. We drove the van for a year and then had to go get the fuel pump (I think that was it) repaired. When our mechanic was doing the work, he informed us that the engine block was cracked. So we immediately made contact with the company and they denied knowing anything about the engine crack. They blamed it on the guys that fix up the vehicles for them before they are sold. After some back and forth in emails my husband believed that the company was going to pay to replace the engine. (This was our fault in not understanding correctly.) When we came to pick up our vehicle, we were told we "just" owed $6,000 for our portion. Wow! What a punch in the gut! There was no way we could just hand over $6000 so they finally agreed to let us make payments.Now I know that some of this is our fault with miscommunication and I tried to give them the benefit of the doubt that they really didn't know about the cracked engine block, but when the same thing happened to my friend last year...it just seems too coincidental. I have learned my lesson...we will not be buying cars with a salvaged title anymore...and we will definitely not be buying from TJ Chapman. I know there are some of you out there that have probably had a great experience with them and I'm really happy for you. I just wanted to let you know of our experience so you can go into a buying experience with your eyes wide open. Good luck!
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November 2023 by Suzanne Edmundson
Stay far away from this shady dealership!! A one star review is way too good for this place but unfortunately I don’t have the option to rate them lower. A month ago my son bought a Tesla (so-called clean title) from TJ Chapman. The small battery on this vehicle was defective and needed to be replaced upon purchase. We were told that the car was still under warranty with Tesla and to call them to have it replaced. There was also an after market air suspension system installed on the car by the previous owner that wasn’t working properly. We took the car to Tesla to have the air suspension system removed and the original parts reinstalled. Upon inspection by Tesla, they found major damage to the High Voltage Battery. We were told the car was not safe to drive because there was a gash in the battery which could allow moisture to get inside which could cause a fire or explosion. The estimate to replace the high voltage battery was $16,000.00. Upon discovery, we returned to TJchapman because they sold the car without proper inspection and disclosure of the damage. After speaking to Leo (wouldn’t give us his last name) the sales manager, he said he would have to talk to the owner to see what they could do to make it right. Days went by, no one called with any information or offered resolution. We called back and Leo (again no last name) basically said they wouldn’t do anything for us. They sold us a dangerous vehicle that could cause injury or death if continued to be driven and had we not taken the car to Tesla to have the air suspension system replaced we wouldn’t have known anything about the major damage to the high voltage battery. And during the last conversation, they were so unprofessional they hung up on us! So now we have to get an attorney to try to resolve this matter. Paying $41,000 for a car that can’t be driven. So I can’t say this loud enough, STAY AWAY FROM TJ CHAPMAN!!!!
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November 2023 by Cole Edmundson
I would leave this place zero stars if I could. DO NOT BUY A CAR FROM HERE. The car salesman are terrible and the manager Leo is a liar. Their staff is incompetent and they do not know what they are doing. They sell teslas and they do not have anyone qualified to work on teslas. I was sold a car that they claimed to be a clean title. After getting further inspection from a Tesla dealership, they said the battery was damaged so bad that it could catch on fire or explode. I am not a person to leave reviews, but this place is terrible. Chapman auto does not care about their customers and they will lie to you just to make the sale.
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November 2023 by Ivan C
Abby and Brian are really easy to work with. Both are friendly and personable, they will answer any questions you have about any of the vehicles on their lot.They were transparent about every single detail on the carfax.The transaction with Leo was great, he was quick and efficient. Simplified alot of explanations and cleared up any questions I had. I absolutely recommend buying a car here, they have great stock and their prices are great as well.
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October 2023 by Trisha Escalante
I just purchased my 2018 Chevy Traverse from TJ Chapman and could not be happier with my new vehicle and the buying process! I am out of state and worked with Brynnen throughout the process. He was great from the start and very helpful. He gave me all the information and did a video walk thru of the vehicle for us. He sent me extra photos I asked for and checked additional items for me since I couldn't be there in person.As I made arrangements to fly to Utah for final purchase, Brynnen kept me updated. He responded quickly to all of my questions. He was friendly and helpful and never seemed bothered with any of my calls and texts, as I have experienced with other companies and car salesmen.Thank you Brynnen for all your help and Abby for the day we arrived for helping us with finalizing the paperwork.If we are ever in the market for another vehicle we will definitely keep TJ Chapman in mind. If you're thinking about buying from them, don't hesitate. Do your research and know the vehicle you're purchasing and TJ Chapman will do their best to help you!!
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October 2023 by Trevor Peterson
Like many of you, I did my due diligence in reading several reviews from other customers. Some are high and some are low, so it was hard to tell what my experience was going to be like. With that being said, I ultimately decided to check the place out for myself and had an absolutely great experience. I highly suggest you do the same. Abby was very helpful and professional throughout the entire transaction. Leo, the GM, was also very helpful and was willing to work with me on a couple of concerns/questions that I had with the transaction. I have bought several rebuilt/restored cars in the past and I was thoroughly impressed with the quality of the repair. TJ Chapman Auto also goes the extra mile by sending all of their cars to a third-party inspection service to help give their customers peace of mind. If you are curious about a car, you can read the full inspection report online which I found very helpful. They are very transparent with their cars and that speaks volumes of this dealership. I highly recommend that you check them out.
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October 2023 by Andrew Garner
Very good service, yes they are car salesmen, they want to sell you a car. However Brian and Leo are very cool to talk to, down to earth and honest. The rebuilt vehicle I bought is very nice and practically brand new. The car was under consignment but negotiating was no issue as they got in contact with the owner very quickly and were able to work out a deal. I recieved a complimentary car detail after buying and they did a fairly good job.
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October 2023 by Jeff Buer
We drove out from Iowa to get a used car on behalf of our son. He wanted something to drive back-and-forth to work and we settled on a Ford Flex. Very pleased with how the car performed on the drive back home and pleased with the way TJ Chapman handles our business. Abby was our sales person and did a fine job. Thanks again!
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October 2023 by Tony Lyle
Recently bought a truck unseen from Brian at Tj Chapman auto. He was awesome to work with. He got me all the info needed and was very patient as I’m a picky buyer. I then worked a little bit with Abby and she was great too. Leo handled the transactions and everything was very simple and smooth. Their detail crew wasn’t the best but the sales people were top notch. Will probably buy again.
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October 2023 by Marli M.
The way a company treats it's employee's who helped make them successful, says everything about a them. A business that treats their employees with disrespect, certainly doesn't have a problem treating their customers with the same disrespect. Honesty is key, and this dealership is lacking.
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September 2023 by Eric Kloor
Brian Gilmore is sublime. His respect, knowledge, kindness, generosity, care, self-awareness, and humor are remarkable. What a gem like this is doing in auto sales baffles. Isn’t this the realm of Troglodytes? Yet here he is - guiding, informing, keeping promises - and you can feel he’s here to help you.As a lifelong salesman (books, insurance, electronics, video editors, dried fruit) any hint of pressure repulses. Show your wares and trust the customer’s wisdom to know if it’s a fit. This is the way, and Brian is a Jedi master.We easily completed a long-distance sale. Having just teased a crook for fun who was plying an elaborate ‘auto shipping scam’ (do yourself a favor and look it up) our guard was up a bit. It was refreshing to find Brian and the TJ Chapman crew.And to add some icing on the already delicious cake, the owner, Lori, hopped on a video chat with us. She walked around the car, pointing out the tiniest scratches (good thing we didn't have to show her our '05 Camry with 242k miles, parked under a 72-year-old fir tree that practically treats it like a natural car wash – sap, bird droppings, seed cones, needles, you name it). Lori was engaging, funny, and as thorough as a car inspector on a mission. She even took the car out for a spin while we were on the video chat, giving us the full Prius experience.About those one-star reviews here – seriously, what the fudge? It's pretty clear that those reviews are more about the authors than the subject. TJ Chapman's is the real deal, extraordinary in every sense. Even if you're not in the market for a car, do yourself the biggest favor and buy one from these awesome folks just for the sheer charm of the experience. Who knew buying a car could be this delightful?
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September 2023 by Kirsten Shaw
Abby, Brian, and Clayton really came together to take care of me! As soon as I came in they were welcoming and accommodating. I heard them say they were short staffed but I didn't feel it. I got the attention I needed without any pressure. When I decided to make my purchase they were willing to stay after cloe to get me taken care of. They are the best. Definitely recommend going through this company for your car needs.
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September 2023 by mark alder
This place is awesome! Great cars at a fantastic price. Brian my salesman was amazing. Very helpful, listened to my wants/needs and made me feel like he was there to help. Buying a car from a used car salesman can feel scary. This was the exact opposite of the stereotypical used car buying experience. When the it came down to the final steps. The GM, Leo, was there to help with any additional questions and explain some of options they offer. Thanks again Brian and Leo. Definitely would recommend and would buy from then again!
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September 2023 by Rianna Martin
Through my car-shopping experience I visited many dealerships, and was repeatedly disappointed in the Customer service from both privately owned and well-known Dealerships throughout the Valley. Tj Chapmans was such a dramatically different atmosphere! The workers were so friendly and accommodating. Brian Gilmore helped me get into exactly what I was looking for at an unbelievable price! I only hope there are no hidden problems that I have yet to discover, because I am still in disbelief at the amazing deal we found!!Thank you Tj Chapmans for getting me and my family into exactly what we wanted with absolutely amazing customer service! What a refreshingly pleasant experience!
