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February 2024 by Preston S.
You seriously cannot say enough good things about this business. Family owned and ran and such genuine and generous people. Will always support this place.
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February 2024 by Michael C.
My experience with Tresor Jewelers has been incredibly frustrating. I initiated an inquiry on 12/22, with the promise of receiving the item by 12/30 after paying the invoice. However, the timeline quickly unraveled when, on 12/27, I had to call the store to inquire about the missing renderings. This is sentiment to their entire customer relation strategy of not communicating with their clients and putting all the responsibility on the customer to act as a project manager. Tresor couldn't meet their initial promise and rescheduled for the first week of January. After receiving the renderings on 1/1, assurances of a prompt casting turned into a prolonged wait. Following my call on 1/8, Nelly raised more gold-related questions, despite earlier claims of imminent completion. By 1/9, aware of my proposal date on 1/19, Nelly affirmed timely shipping with picture updates. 1/14 brought no tracking number, leading me to call and Nelly committed to sending the package. However, a call on 1/17 revealed the ring still in the safe; Nelly shipped it later that afternoon amidst a winter storm, causing nationwide delays. Tresor will try to attribute weather to this delay in the comments but there is no excuse since the USPS had been very transparent about the effect on deliveries. Also if they had delivered the package on any of the previous 4 dates they said they would send it, we would have never been in this situation. On the crucial 1/19, after hours of waiting, the ring failed to arrive, impacting my proposal plans. I had paid for our engagement dinner in advance which cost me over $350, but why would Tresor care about this very special moment as long as they get paid right? The situation worsened on 1/22 when the received ring had the wrong diamond, a significant value difference. They also didn't provide me with the men's wedding band that was included in the engagement ring purchase. Despite promises from owner Sergio for compensation, including $500 via Venmo, a free women's wedding band, and additional gold gifts, my attempts to contact him yielded no response for over a week. On 1/30, Sergio confirmed the promised items by 2/9, but as of that date, no updates were received. Frustrated, I disputed $1800 with my credit card company on 2/9, covering the diamond discrepancy and the missing men's wedding band. Despite my efforts to maintain cordiality during what should have been a joyous occasion, Tresor Jewelers consistently let me down. Allowing them to reschedule and extending understanding only led to disappointment. Initially, I attributed their shortcomings to disorganization, but it has become apparent that they are disingenuous and negligent. The unresolved issues, unmet promises, and the lack of communication have soured my experience entirely. Regrettably, I will never return to Tresor Jewelers, and I strongly advise against anyone else considering shopping there. If I could give them zero stars I would!
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January 2024 by Austin Ander30n5
This family operated business was fantastic to work with. We brought our own stone and once we chose the design for the band they produced an immaculate work of art in the form of an engagement ring. Customer service is phenomenal and they even threw in complimentary gifts to congratulate us on the marriage. We could not be happier. 10/10 would recommend!
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November 2023 by 7 7rees
I should have made this my first stop. I tried a few places to find a pin to fit my watch band. Apparently it's not as common as I thought. Not only did they have the pin that fit, but they installed it immediately. Fast and friendly with a price that can't be beat. They hit all the right marks and are now my go to for all things watch and jewelry related.
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October 2023 by Jann M.
If you are thinking about buying any Jewelry you must visit Tresor Jewelers. My son had them do some custom work. It turned out beautiful and the price was unbelievable. Along the way I had collected some unmounted gem stones. I didn't know what to do with them but currently I am having them work on some custom pieces for me. Last Christmas I bought a new setting from Shane Co., because I didn't know about Tresor. I told them what I paid for it and they were shocked. They said they could have done it for half the price. See at the big stores you're paying for lots of costs that have nothing to do with your purchase. Tresor is a small family owned business. When you walk in they treat you as if they have known you forever. Check them out you will be glad you did.
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September 2023 by Taylor Erla
This is a perfect example of a local business you want to support. I was traveling from out of town, had a ring that broke during my travels that was not purchased from Tresor. When I called and asked if repair service were available I was begged to come in and be taken care of. The store was beautiful and they genuinely wanted to help. Ring was fixed and polished. Sincerely impressed with this business
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July 2023 by Hailey Allen
I saw online that Tresor does jewelry repair. I brought in two necklace chains with broken clasps- one silver and one nickel but both with sentimental value so I wanted to fix rather than replace them. The jeweler fixed both chains within ten minutes with new matching clasps. She was so friendly and kind, and I'm so glad to have my necklaces fixed and wearable again. Thank you Tresor Jewelers!!
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July 2023 by Morgan Perry
I would rate them 20 stars if I could!I can’t stop saying such wonderful things about the care and quality provided by Nellie and Sergio!Nellie listened to all of the details that were important to me, and created an absolutely stunning and timeless piece of jewelry that I’m so excited to show off!She was communicative during the making process, and exceptionally quick to create a custom ring. They made the process effortless for us. Whatever stone you desire: mined, lab, gemstone… she’s got it all!Go pay them a visit, you will not be sorry!
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July 2023 by Daniel Orjuela
EASIEST 5 star review ever!! Nelly, Sergio and everyone else at the store is AMAZING!We didn’t have much luck finding all the little design details that my fiancée was looking for but Nelly was able to show us the options and give us a price that we could not turn down!The design process was easy to work with and we even had to make a few changes afterwards that were clearly communicated and we got the most beautiful rings!We have been in twice since we got it in late may for some free cleanings and it’s always such a pleasure to see the work that they do.This will be my first stop for any future jewelry purchases!
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July 2023 by Harrison McQuinn
Brought my wedding band here to be resized. My band has an intricate engraving on the inside that I was worried about losing during resizing.Not only did they resize it without compromising the engraving, but they did it in only a few hours.The owner and her son are incredibly nice, wonderful people which was an added benefit. I'll be back here for watch repairs, battery changes, my wife's jewelry and anything in between.HIGHLY recommend.
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July 2023 by Ramzi Kattan
Make these people your personal jeweler, there’s no one better for the job. They’re incredibly caring and personable and they will go to great lengths to ensure you’re happy or your loved ones are happy. The kind of place you’d go in just to say hi and chat if you were walking by. Don’t miss out on the chance to experience working with them.
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June 2023 by Kyle Schmitz
Purchased a custom engagement ring from Nelly at the downtown location and had a fantastic personable experience. She worked with my to-be fiancé to create the exact ring she wanted and the price was right! Communication was great throughout the process. She kept us updated on the ring’s progress and had us come in to check out the center stone before setting. Would highly recommend Tresor for your custom jewelry needs! Thanks Nelly!
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May 2023 by Joel Jensen
Working with Sergio and his family has been an amazing experience. I don’t think I would have trusted anyone else to make our engagement ring. They were kind, friendly, and extremely cooperative. They were willing to work within our budget and provided an amazing product. They didn’t rush the ring at all, and when it came out it looked absolutely stunning, even better than I thought it would be. And what’s more, they threw in a men’s wedding band for free with my order. I’ve never felt so taken care of in my life, and I know that my soon-to-be fiancé will be super pleased.
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April 2023 by A G
One of the friendliest staff I’ve ever dealt with, took her time to go through a ton of different rings until I found the one I loved. I would recommend Tresor Jewelers to anyone. Thank you so much for taking the time to help me find my perfect ring and being so sweet while doing it. I fully support this business and customer service… You guys are the best!!
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April 2023 by Megan Elsasser
I had the best experience with Tresor Jewelers!! Everyone was so sweet and they made my ring exactly how I wanted.Definitely going back soon!!They went above and beyond + the pricing was great!They got the ring to me so fast too!