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November 2023 by Tyler Primavera
Quick, easy, painless and fair. Good people at this place, would recommend.
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October 2023 by Elizabeth Hilgemann
Best Uhaul experience I've ever had! Will only be using this location in the future. The staff on site was incredibly kind and helpful and the equipment was extremely well maintained.
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February 2023 by Marta Romance
Ok service, but not much space for vehicles at this location
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August 2022 by index4alfa
Rented a 15ft truck from another location. Dropped it off at Emission Time within three hours of renting truck. I parked the truck next to the only other U-Haul truck on the property. I went inside the building, gave the representative the keys and mileage. He said he was busy now and that he would have to take pictures of the vehicle to close out the rental. 26 hours later, they have still not checked in the vehicle. I checked my reservation online and, sure enough, my reservation is still active. I’m also receiving text messages from U-Haul about checking in for my reservation, which should have been completed 26 hours ago. I called Emission Time to find out what was going on and was told “we’re still working on it.” I questioned why they couldn’t check a vehicle in 26 hours after dropping it off? The person I talked to, who didn’t give his name, told me that he remembered when I brought the truck back yesterday and he would check the truck back in with that time. Then he hung up on me! A short time later, I received an e-mail indicating my reservation was now closed, but instead of entering the actual time I returned the vehicle the previous day, he entered a time this morning making the total rental time of 23:56. That did not, as far as I know, affect my price but it is nonetheless inaccurate. Renton U-Hauls appears to be a secondary part of this business and it clearly shows. Very unprofessional in all respects. I wouldn’t rent or return a vehicle using this location. Absolutely horrible. I should have read the reviews beforehand. Who could have anticipated that just returning a truck would be this difficult.
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November 2021 by Kerrie Rodgerson
Gunder was very helpful and everything went very smoothly. He even helped when our mobile check in was not working. It was ready when we needed it to be and not hard to navigate. Shout out to Gunder.
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October 2021 by Nicole Sabel (Nico)
Don't EVER get a hitch installed at this location!!! The staff are horrendous beginning with the manager Davion, and the two teenage attendants Paige and Morgan. The actually threatened to keep my car, the girls joked about doing something to my vehicle and I now have a scratch on it. The manager Davion's response to the childish behavior of his employees was "everybody has their own opinion" and hung up on me.
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October 2021 by Ricky Lockner
Standard U Haul a little hard to get to depending on what direction you are going on State St.
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August 2021 by Hyungtae Kim
This guys charged me for cleaning fee. I carried only couch. It was clean but they said it was dirty. When I return car staff said everything ok just go so I left. There were no trash left at all. When I called and complain about it just hang up the phone . Thus guys just terrible. I will never go this place again and I will complain to uhaul again.
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March 2021 by Ricky Bobby
Standard U Haul a little hard to get to depending on what direction you are going on State St.
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March 2021 by Jorge Benitez
Charged me extra for gas even when I returned at the same level. Do not ever rent a truck from this place. This location is shady
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March 2021 by Nicole Sabel
Don't EVER get a hitch installed at this location!!! The staff are horrendous beginning with the manager Davion, and the two teenage attendants Paige and Morgan. The actually threatened to keep my car, the girls joked about doing something to my vehicle and I now have a scratch on it. The manager Davion's response to the childish behavior of his employees was "everybody has their own opinion" and hung up on me.
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November 2020 by Elijah DeMille
The worker assisting my wife and I had attitude, told us to book our rental online instead of doing it in person, and as he sent us in our way to figure it out, declared to his coworker that he was going to go get his Sandwich! WTH punkNow I’m trying to book it online and the website is down!
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August 2020 by Amalia Reyes
Tried to inquire about renting for the day and was told to go on the website and when I tried to get more details this girl hung up on me. Super unprofessional. Will never go here. The girls name was Raquel I believe? I called again and she hung up again. Absolutely ridiculous
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June 2020 by Sawyer Stewart
Helpful and nice. Vary clean vehicles.
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January 2020 by Lyndi B.
Worst U-Haul experience I've ever had. The check in process took forever. The woman who works there was rude. The van reeked of cigarette smoke. They forgot my furniture pads. I got overcharged. Literally nothing positive about my experience.
