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December 2023 by Anne Mackey
Underfoot just installed hardwood flooring in my sitting room. The adjacent kitchen already had hardwood, and I was very nervous that it wouldn’t flow well/match the existing floor. Nate took extra time with me to make sure I was satisfied with the new stain. He matched the kitchen perfectly! From Maddy who tore out the old carpet to Aaron who installed the floor, everyone was adorable and professional. We couldn’t be more thrilled with the result!
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July 2023 by Pauline B.
Underfoot Floors has just refinished our beautiful old oak floors. Matt did an exceptional job making sure everything looked perfect - he even spent his day off on a Sunday completing the work. We have used Underfoot Floors for over 14 years to help us with new flooring, carpet and now a fantastic refinishing project. The team at Underfoot Floors are professional, pleasant to work with, absolutely dependable and I would highly recommend them.
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January 2023 by Amanda Barusch
Underfoot sanded and refinished the oak floor in my kitchen, which had lots of dings and scratches. They were fantastic to work with - always came when they said they would, kept things clean and tidy during the job, and kept me informed of what they were doing. And the result is just gorgeous. It's like having a new kitchen!
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October 2022 by Melissa Willes
I had a very disappointing experience with Underfoot. They subbed out my job without informing me. The subs ruined my floors. They laid a bundle of the wrong wood species in the middle of the floor. They also laid down damaged wood or damaged the wood after installment. It looks like the wood was stabbed. The owner tried to tell me that it was natural variations in the wood. When I asked the wood supplier though, he told me the damage had been man made, likely that the installers had dropped something on the wood after installment. Multiple mistakes happened and I had to catch every mistake. No one from Underfoot was supervising my job. In the end, the owner tried to make things right, he was very kind. But I was tired of all of the mistakes and had lost trust in them, so I found another company to finish the job.
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October 2022 by Nav F
I was looking for a small amount of solid hardwood flooring to patch a section in my old house. The problem is that the 1/2 inch flooring is not made anymore and is replaced with 3/4 inch flooring. She did some phone calls and the next day found me the amount I needed. The price was good too. Exactly what I needed. I would recommend this place to a friend.
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August 2022 by Rachel Chamberlain
We've worked with Underfoot on all of our home projects for the last 15 years. Their product quality is excellent and their service and attention to detail is impeccable. Chuck is the absolute best and we will always recommend this company to friends and clients!
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March 2022 by Dara O.
Underfoot Floors never disappoints. I have worked with Underfoot for over 7 years. Unfortunately, when I put in new floors, I foolishly used a different company. Whose workmanship was poor. I have been using Underfoot Flooring since to fix the wrongs. Deborah in scheduling is always on her game and helpful even when clearly busy. I had a disposal leak the day before I was scheduled to be away. I trust Underfoot so much, I had zero trepidation and only gratitude when Deborah was able to get Nate, a fantastic wood professional to come by and access the damage. Nate went above and beyond to make sure my house was safe while I was away. He even went and bought replacement batteries for one of his tools to measure moisture and returned to my house to look at floor content. He then went into the crawl space to check for water. Nate is another five star employee. Who really showed genuine concern and the ultimate professional. Matt is just as dedicated. He is working with me to replace and refinish. His knowledge and experience is vast. I appreciate how flexible and committed he is to providing the best product and working with my concerns. Matt is also a total professional and each time I work with him he shines brighter. I feel grateful to have found and be able to work with Underfoot Floors! Everything they do is top notch. Just wish I had found them sooner. Thank you Deborah, Matt, and Nate for your quality service and exceptional customer service. Underfoot Floors has a great team of professionals that you will never regret working with.
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February 2022 by Bill Parry
We were very impressed with the customer service Underfoot Flooring provided on our hardwood flooring project, particularly Deborah’s communication and follow through. The installers did an excellent job and we’re very pleased with the final product.
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January 2022 by Julie Hansen
Underfoot Floors provide beautiful and quality flooring for a reasonable price. They are specialized and knowledgeable. Chuck was kind, patient and responsive. When they began the install, my floor had not been properly prepared and crumbled. Chuck arranged to have the floor fixed by a qualified craftsman and Norm came after hours to install so I could have it done quickly. Chuck responded immediately to my calls and texts. In this crazy world of remodeling, their service and product are unmatched.
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January 2022 by Adva Taylor
Underfoot floors went above and beyond for me and my family. First of all, they were responsive and communicative throughout the entire process, which I loved and which removed so much stress. Second, they took the time to know about my personal situation (I was nine months pregnant during our install!) and made sure they did whatever they could to make installation more comfortable and easier for me and my family. When a new product arrived that was better quality than what we had chosen, they brought me samples and allowed us to switch over. And when problems arose, they were immediately on it, extra informative, and resolved everything to our satisfaction. The new floors look amazing. I would recommend Underfoot to anyone!
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November 2021 by Tcee Sabey
If you would like to have an all natural, green flooring installed in your home, call Chuck with Underfoot Floors. He will come out and give you an estimate. My husband and I install linoleum for him.
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October 2021 by Karen August
In today's dark world it's very unusual to find a company with such an outstanding work ethic as Underfoot floors. They honor and bend over backwards to meet the needs of each individual client. I'm getting ready to have my second floor installed by them and I'm still enjoying my first floor that was installed several years ago. I highly recommend this company!
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October 2021 by Huey F.
We replaced carpet in our bedroom with a new wood floor. Eric came to do an estimate, and he was pleasant and professional. We then went to the showroom to look at samples. Their price was competitive with other local companies, but we felt that they had high attention to details, so we went with them. The wood was sent to our house to acclimate, and there were some issues with the wood being the wrong ones, so the wood company came back with the correct wood. The installation was quick, within a week. We had a final walkthrough with Eric again, then we decided that a few things needed fixing, so the same installer came back within the month to fix the problems. Overall, there were some setbacks, but they were responsive and we are happy with the results.
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September 2021 by Pam Allen
We had a fantastic experience with Underfoot Floors. Our home’s oak floor was 28 years old and had never been refinishing. Our job was bid quickly and correctly, the price was fair, and the company personnel’s communication skills were wonderful. Oscar did an incredible job with our floors - not only did they turn out perfectly, he always did what he said he was going to do, he provided great advice, and he was very pleasant and fun. We highly recommend Underfoot Floors.
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September 2021 by Charlotte Howe
Underfoot Floors has the very best quality and craftsmanship in home flooring. They give you a reasonable price, are easy to work with, and have skilled craftspeople with a quality product. Eric Cole the owner is skilled, knowledgeable, and always helpful. His staff keeps you informed of timelines (even in a year of unavoidable shipping delays). And the installers come when they say they'll be there and do top notch work. (I'm looking at you, Randy Newman. Thank you!!) I highly recommend Underfoot Floors. Truly, they are the best.
