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December 2023 by Regan
Horrid. Monica and Kaylee in Collections illegally report past due accounts to your credit report even though they gave it to a company for collection, making one overdue account look like two on your credit report. This is against the law. Monica and Kaylee also won't let you talk to their boss about their illegal actions. This credit union is unethical and mistreat customers. File complaints with the banking system on these ignorant frauds.
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December 2023 by John Smith
Not a big fan of UFCU. They play legal ball and make you show documents above and beyond. Went to another bank and they fixed my problem right away.
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December 2023 by J C
ZERO STARS! I REGRET GETTING MY AUTO LOAN through these guys. I was told my first payment is due the end of November and I paid over the principle amount. THEY TOOK HALF of my PAYMENT FOR INTEREST. $311.00 was my first-of-year INTEREST CHARGE. They told me "oh if you paid it earlier than your interest charge would have been $200. Don't tell me my due date is this date and than put me at fault saying I could have paid a month earlier to not accumulate their daily interest charge. It's my first payment I was not late and they made $300 dollars off me. What a dysfunctional business this bank is. WHAT bogus non sense is that!AVOID AVOID AVOID!
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December 2023 by Lars of Marz
They don’t even deserve one star. This credit union scams you out of everything you’re worth. Especially if you have perfect credit, perfect on time payments, no debt beforehand. They will ruin your life, your future, everything.
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December 2023 by Glenn Herrick
Some meathead in management decided to change the institution name to a cutsy “UFirst Credit Union” despite the long existence of “Utah First Credit Union” — U get it?I’ve been a loyal customer since 1977 of “The University of Utah Credit Union,” and have always had nothing but praise for all those who work in its offices, *including this one,* but those meatheads should roll.
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December 2023 by Chancy lin
I came in today bc I lost my old card and want to get an new card, Emily helped me with that, she is amazing, so helpful and friendly
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October 2023 by ryan silvester
People need to know about this bank. Balance transfer promotion they run is a scam. Charging daily unpaid interest the second they cut the check
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October 2023 by Casey Barnum
You cannot make principle payments on vehicle loans. There is also a fee for almost every method of paying.
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August 2023 by Morena Ruiz
Me and my husband love banking here. It has made us feel so much more secure. Thinking of moving all of our savings accounts to this credit union. Would recommend this CU to anyone.
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March 2023 by Rachael Wright
Online banking here is absolute garbage. I'm just trying make an additional payment on a loan and I've been trying to do this for over an hour with no success. This is the most confusing and unnecessarily complicated online platform form I've ever had to deal with.
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March 2023 by Dr. M Khan
At Ufirst Credit Union, Mr. Dallin manages the lending department with distinction. Recently, this bank assisted me with obtaining an auto loan, and I found the entire process to be simple and straightforward. The process was handled efficiently and completely without any delays. I received professional, reliable, and efficient service from Mr. Dallin throughout the process. Thanks to the excellent level of service. I appreciate his pleasant disposition, courteous manner, and excellent customer service. Clearly, Mr. Dallin is an invaluable asset. I highly recommend this bank.
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February 2023 by Gregory Clark
I have been used the UFirst credit Union banking beginning way back in 2006.Still to this day, they continue to impress with the knowledgeable, approachable staff, always innovating the online banking experience, but above all else it is the pure of heart compassion they show from time to time (not to say the rest of the time is not a caring experience). But when they show their humanity, community face, it transcendence that nastiness that is the wealth index as expressed through monetary figures.Great financial institution; highly trustworthy, any services run through UFirst is as easy and as nurturing an experiences can be.
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January 2023 by Joshua M.
Ufirst recently redid their website and it is a NIGHTMARE. For two months now I have not been able to make loan payments online. Their response is "we're working on it". What? You're a bank and its 2023, how can I not make a loan payment online? And just to be clear, I work in tech, so Im generally pretty savy at navigating a website. Save yourself the hassle, go with a major credit union like Mountain America.
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November 2022 by David G.
I support local banking but this is ridiculous rinky-dink 19th century banking. Repeated frustrating attempts with my online e-banking and transfers that turn into fiascos - they will make excuses, point to fine-print loopholes, take your money and run. Do not try international banking, do not try scheduled bill e-payments. It's simply an excuse for UFIRST to charge lucrative fees for non-services. Tired of the games with customer service reps who dodge all responsibility. Onward to find a modern service-oriented bank.
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August 2022 by Joshua Hansen
Staff has always been very helpful. Unfortunately as of 8/01/22 now when you call to make a payment on a loan they charge you $10.00 per payment unless you use there online link. Then they only screw you out of $4.00. So....... Your being charged to make a payment on a loan they are also charging you interest on? Sounds like I need a new bank!!! but you will be treated well while they steal your ? ?Ufirst
