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March 2024 by Vicki King
Easy, convenient, friendly helpful staff. Prices are high though.
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February 2024 by Kate B
Had an appointment to get something notarized here. When I walked in both employees were on their phones and informed me the notary had to leave early. Curious because I noticed other reviews say the same thing. Beginning to wonder if a notary actually even works here? Even if so, one would've appreciated a call, text, or email before going all the way down there just to be dismissed.Edit: the reason given the notary left in the response is not the same reason I was told in store. This all seems SO incredibly shady. Response is probably written by the flaky notary? All I know is I ended up booking with slc notary services with online notarization and it was cheaper AND they actually kept the appointment (what a concept!!!!!!!) Don't bother booking with UPS anywhere
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February 2024 by Chris B
I was greeted by a young man, who's name I didn't catch I apologize for that, but he handle the situation with grace and ease. The future is bright again I feel. Thanks for taking care of me.
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January 2024 by Megan “Emee” Cano
The worker was rude to me right off the bat. I wanted to compliment her feather tattoo but after asking 2x how she was and being met with the worst attitude ever, I decided against that. She tried to scan the wrong QR code repeatedly and then told me to find another store or call?? I went up the street to 5400 and 900 east and was able to drop off within 2 mins. I am sure she was having a bad day or something but that gives no reason to be rude to someone trying to kind. Nor to blatantly not do your job.
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January 2024 by Hanan M
As I entered the store I was greeted and helped. There was no wait. The representative was very helpful and professional
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December 2023 by Daniel Anusiem-Nzenwa
Wonderful customer service and very helpful with processing a return drop off. The lady with the dark hair, who worked there today was very exceptional and I couldn't ask for more as a client because she went the extra mile and I had a smooth experience. She was very nice and patient. I felt very welcomed and that is something one rarely feels these days with businesses. I am grateful to her and will be coming back here for more shipping related businesses.Thank you.I am not sure why the negative reviews and not to discredit their opinions, but I will highly recommend this UPS store and will drive further if that's what it will take me. 10/10.Well done!
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October 2023 by Joe Grisham (Turkey)
Nothing special just in and out
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October 2023 by Katherine Narvaez
Horrible customer service, the worst attitude from employees, not welcoming at all, staff looked like they hated their life and their job. I was next in line and was pulling up my barcode for my item that literally took 3 seconds to pull up, and the employee with layers of eye makeup said “next person with their code ready.” It was dismissing and rude. These people need training on customer service. Didn’t say hi, bye, have a good day. Absolutely nothing during the entire awkward process of returning some items. Who is hiring these people? Are they desperate?
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September 2023 by Parker Webber
I attempted to make an Amazon return at this location and didn’t realize that I needed to put the item in a box before hand (that’s my bad). The employee at the store told me that it needed to be boxed and that I could buy one from the UPS store for $20 or go somewhere like U-Haul and buy my own box, cut it down, and bring the item back. I asked if it could be in a bag instead of a box, to which the employee said yes. So I purchased a bag that fit the item And brought the item back, and the employee that helped me asked a different employee to come help me. This employee told me that it could not be in a bag, that the return would likely not be excepted, and that I could buy a box for $10. The original employee who helped me chimed in and said “they recently changed their policy”. I get that it was close to closing time, but the employee clearly just didn’t want to deal with me or help me and just wanted me to leave.
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July 2023 by Dave Holls
They're knowledgeable but not personable. They do the job but treat people like they're stupid for not knowing what they do. I guess I'll use FedEx or USPS next time.
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May 2023 by jasmine johnson
The friendliest staff I have ever seen. Every experience I had with this store has been smooth and hastle-free. Thank you for being awsome and keep up the great work.
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May 2023 by Rie Mathews
There used to be a nice lady working here. Now every single employee is rude and apathetic. There's one kid here (whose hair looks like he stuck his finger in an outlet) who is beyond rude. I went in to mail something, and he said it would be $500 for a tiny package containing a DVD. When I said "Never mind", he literally threw it back to me and started working on the next customer before I could even get out of the way. Oh, and I did get that package sent via the post office for $6. Not $500... $6. Then there's a woman who, when I said I had an Amazon return, said "That needs a box" in the rudest tone I've ever heard. She then tells me said box would be $50-60. For a BOX! Either these people don't know their stuff, or this location is trained in the not-so-subtle art of scamming. Avoid this location.Rebuttal to the response: The DVD I was trying to send was in a small padded envelope, not 3 big, heavy boxes. It was a Saturday morning, if that helps. And while Amazon may say the return requires a box, nowhere does it give UPS employees instructions to be as nasty as possible about it. Mr or Ms owner, you need to better train your employees in proper customer service.
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May 2023 by Zee Smethurst
Lexi was so ridiculously helpful! She went above and beyond helping me pack and ship a large item. Amazing and quick service!
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May 2023 by Hal Buckingham
Clerks are not helpful. All effort expended, will be yours.Automated phone, leave message.They'll call back when you are checking into the nursing home.Josh Eldredge is the owner. If you know him, let him know that he's got a "situation" that needs his attention.
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May 2023 by Logan Essaff
Super friendly staff and they print resumes for FREE. Will definitely be coming back here for shipping and printing in the future
