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February 2024 by Amber N
Low rating because of the location, there is no parking! Every time I try to go, there are always cars parked on the street, and I can’t park in the bus zone.
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February 2024 by J. Adam Murray
I blame corporate UPS. They can't issue refunds when they admit to messing up.The lack of funding and training led to my package not being sent for Saturday delivery, and because of this my client was not able to wear my jacket to the Grammys, and the hours I spent sewing were wasted.
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February 2024 by Anita Y Tsuchiya
Paityn of the Sugarhouse branch was awesome. Friendly & professional!
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January 2024 by Morisa Larson
Do you like being yelled at and not given a chance to talk? Do you like non productive communication? I don't, either. UPS will tell you something different every time you call, won't listen to you, and tell you their picking up and then won't tell you why or if they refused to pick up. You can call every day for a week to pick up, and they will just reschedule every single day. Then you try to call the store to remain in communication and their line is busy. Then you get yelled at by sales associates for having your package when you're trying to do your best to solve the problem. This week has been hell and a waste of my time, so if I had any other choice to ship this broken couch, which is also not my fault. I would never pick UPS.
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January 2024 by Wa Qas
Quick Service!
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December 2023 by Ian Smith
Wow. Just had to pay 2 dollars for them to tape this. Store policy. I know they were just doing their job. But wow. The owners are definitely not concerned with making the employees enforce this. Byot.
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November 2023 by mp1032
My UPS store of choice. Great customer service as they are very helpful and I would recommend using this UPS store for your shipping needs or if you need a document printed.
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October 2023 by Robert Guillory
I can take care of everything (Mailbox, shipping, postal, printing, fax, notary, shredding, etc) in the same place with a real street address. I love the UPS Store!
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August 2023 by Marcel Tremblay
Quick and efficient, staff is polite. UPS charged me $2.00 for a piece of tape to close off, which seems silly, but that's not this location's fault. I'll probably go out of my way to order things I can return at Whole Foods from now on, but my recent visit to this particular location was pleasant.
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July 2023 by Han Nguyen
Siena was wonderful from the moment I walked into the door. She was busy, but communicated that she'd help me as soon as she was finished. Siena helped me figure out what I needed to box and ship my item, explaining the details along the way. Wonderful and speedy customer service. Thanks, Siena! :)
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June 2023 by Samarah Sardoni
Easy location, staff is usually nice enough. Lauren is by far the best though. Once they add a handicap button to automate the door then it can have five stars
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May 2023 by Anais Corral Cruz
Every time I come here (which is often) I have a very pleasant experience. Employees are always efficient. Shot out to Siena! She helped last time and she was awesome! Quick, kind and great service.
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May 2023 by Nicholas Reynolds
I will start my review in complete honesty in the fact that I had never had to ship something, and I was admittedly confused when I had first stepped in the store. Thankfully Lauren was there to help me and it made the process so much easier and less stressful. They truly have amazing customer service!
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May 2023 by Julie Lloyd
I'm always taken care of quickly and with a friendly attitude.Lauren in Store 5683 has helped me many times and she's awesome! She does her job very well. I love the UPS store!
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May 2023 by Angelina Morris
I was there for a Convention and needed some things sent to Chicago. Your staff member Siena was awesome! She was knowledgeable and very helpful. I received my package that was packed carefully and arrived on time. You should be proud to have Siena within your Company.
