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August 2025 by BOBBY MICALOTAS
This review is just for this specific post office and moreover for a specific employee they have named Tom. After calling six separate post office in the salt lake valley ( each &every one of them hanging up on me multiple times or just letting it go to the busy signal ). I finally got in touch with customer service & they told me that they couldn't tell me anything about whether my mail was being held or not ( which is the only thing I wanted to know ). I'm not computer literate really & I just wanted to speak to a live person but after 2 hours of trying I was about ready to just go down there & explode on these people. Even though I live in downtown salt lake I contacted Tom at the Millcreek post office because he was the only person who would answer the phone. Not only did he understand how frustrated I was & said how odd it was that nobody else would answer. he then asked me to give him my number & said he would personally figure out what was going on with my mail. even though he wasn't in my area at all, after about 45 minutes he called me back & told me exactly what was going on with my mail. He was amazing. Above and beyond. a shining example of kick butt postal worker. Wasn't it customer service didn't have to do it but he did. You should give this man a raise Make him a manager and have him teach the rest of your employees how to do their damn jobs. I was so furious I was ready to go down there and create the biggest scene and vent out all my frustration on those people at my local post office. Five stars for Tom and Mill Creek post office the rest of them if I could give them a zero I would anything our tax dollars pay for that nonsense well you can't even talk to a live person and get run around by AI and caring employees who just hang up on you literally. Thank you again Tom you are the man.
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June 2025 by Brian Freckleton
Short lines , very helpful people.
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May 2025 by Kayla Haase
Logan was incredibly helpful trying to track a very important package that never showed withing the paid time frame (24 hours). He was patient and informative and I just want to thank this office personally for understanding my circumstance of the importance of this package and making sure I was contacted as soon as it made it to their office. Unfortunately I did have to reschedule my day around this issues but it's not their fault personally and thankfully I was able move things around. Thank you Logan AND Matt for going above and beyond.
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May 2025 by Courtland Howell
The customer service here is always 10/10. I’ve had a great experience every time I’ve had to mail something.
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January 2025 by Jamison Britton
Friendly knowledgeable staff, and always a good usps experience.
The crew at this branch are truly part of the community, they know the customers, and are absolutely experts.
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November 2024 by Blair Bauer
I had a package go missing and had some questions, so I popped in this post office. Both times I've been in, the staff have been very helpful, kind, and efficient :)
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September 2024 by Justin Wilde
Great post office. Small-town feel, with personable employees that are always friendly and helpful.
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August 2024 by Mewee Robert
Love the people. They're so friendly and helpful.
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March 2024 by Slowik Assis
Great service
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December 2023 by francey schoenfeld
I love this location workers are very kind
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December 2023 by Nick
Clerk number 69 was so rude today and decided to take his anger out on me. You ask for feedback on your windows, and I was not happy with the attitude I got today from him.
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October 2023 by April Quinn
This post office location is the best!! The same 2-3 people are always there and they are so kind and helpful. They keep the line moving quickly which still taking their time with each customer.
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September 2023 by McKay
Never deliver my packages on time. Never.
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July 2023 by Kozy
Corey and Mark went out of their way to find a package that my father sent me. I am so grateful. Corey even went and found it and dropped it off for me. Thank you for being such wonderful humans
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June 2023 by Sonya Maple
Not only one but both of the employees working the front desk that day went above and beyond for me, helping me price out the cheapest ways to send my packages. So kind and helpful.
