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October 2023 by Di Lunt
I have been picking my prescriptions from VRx for years. Overall they have great customer service. They are friendly and efficient! They've told me they have system that will notify me by email when my meds are ready for pickup, which would be fantastic, but it doesn't seem to work. If it did, it would be very beneficial rather than having to continue to call them. Maybe look into this? Thanks for your kindness!
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September 2023 by Todd Parkinson
The customer service at VRX is the best!! By far the best pharmacy in Utah!
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February 2023 by karen phillips
The guy that always wear the blue masks and glasses got mad because he locked the door 5 mins early and had to unlock it for people to get in and out.. i don’t know why he’s even locking to door 5 mins early when people still need to use it!
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December 2022 by bookworm300
Took 4 tries to get this pharmacy to receive my prescription. Of the needles and syringes I received, half of the needles were curved or bent, and the syringes all caught at the 1mL mark. Very disappointed
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December 2022 by Jacob Byrne
I tried to call and see if they had something, it rung 1 time and then a computer came on and said no one is available.
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September 2022 by Don Willis
When I moved to Salt Lake City I talked with the good people at Vrx about various shots I was considering. They always had a positive attitude during our conversations. This business is on two floors with the pharmacy downstairs.
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August 2022 by Don
When I moved to Salt Lake City I talked with the good people at Vrx about various shots I was considering. They always had a positive attitude during our conversations. This business is on two floors with the pharmacy downstairs.
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December 2021 by Kaylen Nelson
VRX is the only specialty pharmacy contracted with DMBA so this is the only place I can get my extremely expensive fertility meds. In October I ordered $4000 worth of medication, but they mailed me the wrong syringes. I didn't realize I had the wrong ones until the night I was supposed to start using them. I can't even describe how stressful that was. I ended up having to use a larger syringe that was less accurate and it was very frustrating considering the medication is so expensive and time sensitive. This month I ordered $6600 in medication and they charged me for all of it but only mailed me $1200 worth of meds. I called immediately after receiving the order and they seemed nonchalant about the fact that they forgot to mail $5000 worth of medication. Luckily I didn't need those meds right away and they overnighted the rest of the medication. If I hadn't done this process a few times I wouldn't have known what to look for or how much I needed and the consequences would have been horrifying. An IVF cycle that gets interrupted or cancelled can result in the loss of thousands of dollars. I understand that the medications and syringes are confusing (believe me!), but if patients are paying that much money it doesn't matter how nice you are on the phone, it needs to be correct.
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December 2021 by Leisa Allen
This is the worst company I have ever tried to prior auth a medication with on my job. On hold 36 minutes and transferred everywhere. Got the right person who put me on hold for 24 minutes and never came back. What a joke!
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August 2021 by Adam Haleck
This place is super clean and the staff are super kind, knowledgeable and friendly. Thanks!
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August 2021 by MaryAnn Jabbusch
Very friendly staff.. I changed my prescriptions to this pharmacy..
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May 2020 by Kristen Skousen
I will no longer patron this establishment because I was denied service for not wearing a mask for a virus that is less deadly than the flu. You’ve permanently lost my business.
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March 2020 by BigMike
Dropped off 2 prescriptions for refill. Was told they would have to call prescribing physician with questions and they would do that and fill it the next day. 4 days later and out of med I called VRX to find out what was going on. Was told by an extremely rude tech named Jordan that they hadn't called the physician yet and it would take them another couple of days. The ignorant treatment I received is unacceptable. I plan on going to another pharmacy that treats their customers with respect.
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December 2019 by Lindsey Lewis
So helpful! The pharmacy is amazing!! They were quick and got me a discount.
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August 2019 by Brooke Kimball Tucker
VRX staff is really polite and there is never a long wait. The location is so convenient for people who work downtown, and they have great fountain drinks.
